Pest control service · Dallas, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%97+14.8Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 86 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★568 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$101typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Forterra Pest Control five stars based on 568 reviews, with the owner responding to 99% of feedback. Customers consistently highlight punctual, professional technicians who provide thorough interior and exterior treatments while maintaining clear communication and fair pricing. Many note that staff members are courteous, knowledgeable about seasonal pest patterns, and respectful of property and pets. No significant criticisms appear in the provided excerpts, as all reviews express satisfaction with the service quality and responsiveness.
Google rating: 5.0 out of 5 from 568 reviews (100% five-star).
Reviews on this page: 568 Google reviews (398 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 17, 2026.
Service: Pest Control Service serving Dallas, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: value.
Forterra Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Forterra Pest Control: 100/100 on this factor. Category median: 93.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Forterra Pest Control: 100/100 on this factor. Category median: 93.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Forterra Pest Control: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Forterra Pest Control: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Forterra Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
568 Google reviews we collected
5.0of 5
5 stars566100%
4 stars20%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 398 written reviews
100%praise
Praise605100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price7428%
Reasonable17566%
Overpriced52%
Not sure104%
$101-13% vs typical pest control services
Middle half of what 174 customers paid ($56–$126) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results22838%
Staff & attitude16327%
Speed & response8314%
Communication6210%
Would recommend488%
Price & value122%
Honesty & trust122%
What customers talk about
We read 398 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was thorough and efficient in doing our quarterly pest treatment.”
“Chad performed my pest control services and he was on time, knowledgeable and courteous.”
“They have the best communication, are quick to respond if I’m having any unusual issues, always treat outside and treat inside if I have any issues at…”
“Caroline explained everything and was very professional.”
“I would highly recommend Ryan to service anyone’s home.”
“Can't recommend them enough.”
“They are honest and fair with their pricing and provide top notch services.”
“I’ve been with Forterra since they took over Integrity and have been happy with their service.”
People customers mention
Brown10 reviews
Cobie9 reviews
Billy9 reviews
Chad7 reviews
Buchanan7 reviews
Casey7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Forterra Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Ann10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have used Forterra for years now and I endorse them 100%! They have the best communication, are quick to respond if I’m having any unusual issues, always treat outside and treat inside if I have any issues at all in the house. Ellis was our tech and he is great. Swept all cobwebs from windows and entry door areas. Polite and thorough!
Paid $120–140Reasonable price
jimmy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had a great service experience with Caroline. She was friendly, professional and attentive to customer service. They are honest and fair with their pricing and provide top notch services.
Paid $140–160Reasonable priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
FrederickLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Raul was very professional and personable. He was thorough and efficient in doing our quarterly pest treatment. I plan to request that he does future quarterly treatments for us.
Paid $40–60Reasonable price
Lorraine12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Caroline is amazing! She was very professional and thorough with the pest control service and was extra careful with the corners of the house and was mindful of my pet’s areas. She explained the seasonal patterns of bug issues and treated the inside and outside accordingly.
Paid $160–180Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
SuzetteLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
First time visit from Forterra last week to deal with roach issue. From first contact on Forterra was very professional. It was easy to book an appointment and their rep contacted us when he was on his way. Raul arrived and was very polite and explained what the methods were he would use. He showed concern for our…
kathy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service! We've been using this company for a while and I've never had any problems! Highly recommend!
Paid $100–120Reasonable priceGeneral pest inspection
Thank you so much for the wonderful feedback! We're thrilled to hear that Chad did an exceptional job for you. He takes great pride in his work, and we'll be sure to share your kind words with him. We truly appreciate your business and look forward to serving you again!
Kevin Grant6 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Caroline was great. Forterra is an awesome service!
Response from the owner · a week ago
Thank you, Kevin! We're so glad Caroline delivered great service for you. We really appreciate the kind words and look forward to helping protect your home again soon!
aisha gold13 reviewsiTotal number of Google reviews aisha has written across all businesses on Google Maps, not just this one.
Chad performed my pest control services and he was on time, knowledgeable and courteous. Thanks Chad!
Response from the owner · a week ago
Thank you, Aisha! We're so glad Chad delivered such a great experience for you. His knowledge and professionalism are exactly what we aim for, and we really appreciate you letting us know. We look forward to serving you again!
Remote Rebels 2Local Guide · 12 reviewsiTotal number of Google reviews Remote has written across all businesses on Google Maps, not just this one.
I have been with them for a year now and I still stand by that they are the best pest control around! Every other service I have likes to raise prices after 1 year. Not these guys. They gave me a credit today just to thank me for being a loyal customer. Who even does that anymore? These wondeful people----I am on pest control service number 4 and I finally found the winner here. They actually get rid of pests and prevent them from coming back. I've had ants for 4 years and 3 other pest control services could not get rid of them but these folks did. They are professional. They are reasonably priced. And they all do it with a smile on their face. I also had wasps in my chimney and I got stung by 1 of the 30 that came into my house. My pest control service at the time would not come help with the chimney but fortera did and the wasps are gone now. So if you want an actual preventative pest control service. This is it. Look no further.
Response from the owner · 9 months ago
Wow, thank you so much for this incredible review! We're honored that after trying multiple pest control services, you finally found the solution you needed with us. Hearing that we successfully eliminated your 4-year ant problem and took care of those wasps in your chimney means the world to our team—that's exactly why we do what we do. We're especially glad we could help when you needed it most after getting stung. Your kind words about our professionalism, pricing, and friendly service are truly appreciated, and we'll be sure to share this feedback with our entire team. Thank you for trusting us with your home, and we're committed to keeping it pest-free for years to come!
ryan vinson6 reviewsiTotal number of Google reviews ryan has written across all businesses on Google Maps, not just this one.
Hi Ryan, thank you so much for the kind words! We're thrilled to hear Caesar delivered such great service for you. We really appreciate you taking the time to share this — it means a lot to our team. We look forward to helping you again soon!
Ann Magie10 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
I have used Forterra for years now and I endorse them 100%! They have the best communication, are quick to respond if I’m having any unusual issues, always treat outside and treat inside if I have any issues at all in the house. Ellis was our tech and he is great. Swept all cobwebs from windows and entry door areas. Polite and thorough!
Price assessment: Reasonable price
Price: $120–140
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 2 weeks ago
Hi Ann, thank you so much for the wonderful review and for being a loyal Forterra customer all these years! We're really glad Ellis provided such thorough service—sweeping those cobwebs and taking care of both inside and outside is exactly the level of care we aim for every time. We appreciate you and look forward to serving you for many more years to come!
Bill Clair16 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Thank you, Bill! We appreciate you taking the time to leave a review. We're glad our team met your expectations, and we look forward to serving you again.
Amy Drewery12 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Always great service and superb communication. We are grateful for Forterra!
Response from the owner · a year ago
"Thank you so much for this wonderful review! We're absolutely thrilled to hear that you consistently receive great service and superb communication from our team. Chad will be so pleased to see your kind recognition - he truly cares about providing excellent service to every customer. Your gratitude means the world to all of us at Forterra, and we're honored to have earned your trust. Thank you for being such a valued customer, and we look forward to continuing to serve you with the same level of excellence!"
Hank Cates8 reviewsiTotal number of Google reviews Hank has written across all businesses on Google Maps, not just this one.
Thank you, Hank! We're so glad Freddy delivered the prompt and professional service you expected. We really appreciate you taking the time to leave a review, and we look forward to serving you again!
John Reese4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
