Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Fountain Street Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty63−3.7Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Fountain Street Auto Service

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 306 Google reviews

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Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fountain Street Auto Service is better than 74% of oil change services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fountain Street Auto Service is better than 72% of oil change services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fountain Street Auto Service is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fountain Street Auto Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fountain Street Auto Service is better than 63% of oil change services.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fountain Street Auto Service is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Fountain Street Auto Service for 8 kinds of job.

Fountain Street Auto Service for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 54/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#133 / 140
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Oil change”

MichaelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service from very trustworthy technicians. I will only work with these guys in the future for as long as I’m in Philadelphia.

Great priceTiresOil change
BillyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had an alternator and battery die at the worst possible time. We weren't happy at our previous mechanics, so we tried Fountain Street for the first time from a friend's recommendation. They went very far above and beyond to get us back on the road as quickly as possible, despite us giving them a job that wound up…

Reasonable priceTiresAuto battery replacementElectrical
alejandroLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This place was recommended to me in 2021 when. I bought my first car and it’s been the only mechanic I’ve been to ever since. Honest and reliable. This is definitely a place I would recommend anyone.

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
SavannahLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was recommended this place by a friend for an oil change and had very pleasant experiences with the whole staff. My car started making noises recently so took it in to see what was wrong and it was a wheel-bearing. They fixed it and my brakes in the same day and explained everything to me. Very nice people and great service!

BrakesOil changeWheel alignment
Leah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fountain Street Auto is truly one of the hidden gems of Roxborough. They hold the trifecta of fair prices, excellent customer service, and skilled work. We all know you usually have to sacrifice at least one of those things at your standard auto repair shop. When I started taking my car there in 2015, I thought it…

Brake service & repairExhaustOil change
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

There are not enough words to express how great these guys are. There is no better business to take your car to. They're honest, they're fair priced, and they genuinely want to help people with their services. I often refer friends and family to go there and you're making a mistake if you go anywhere else.

Air & cabin filter replacementBatteryBrake service & repair
RobertLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great local business - The staff is friendly and as accommodating as they can be considering they are an extremely busy shop. I have had countless services done here and they have always exceeded my expectations.

Brake service & repairBrakesOil change
WendyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

BEWARE: Do not use Fountain Street Auto. I went to Fountain for an inspection on my fairly new car, and was told I failed, and needed a new tire to pass inspection. I buy a tire, go back and then they said they can't put the tire on (which I bought elsewhere) because my wheel lock is mysteriously suddenly missing.…

Oil changeService not listed
Derek'sLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Scheduled oil change and inspection a day before and accommodated that I needed my car back before noon. These guys are the best!

BatteryBrake service & repairBrakes
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been going to Fountain Street for about 4 years now. Although I have moved out of the immediate area, I decided to remain a customer for many reasons. They are fair, trustworthy, and Brian patiently and clearly answers any of my questions. Highly recommend!

BrakesOil changeService not listed+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 62%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires13—
Oil change10—
Brakes9—
Battery5—
Brake service & repair5—
Vehicle Inspection4—
Auto brake repair3—
Air & cabin filter replacement3—

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