Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers for Fountain Street Auto Service generally praise the shop's honesty, fair pricing, and willingness to accommodate urgent repairs without recommending unnecessary work. Customers frequently highlight clear communication and same-day service for issues like brakes, oil changes, and tire repairs. However, a small number of low-star reviews cite significant concerns regarding billing discrepancies, missed appointment times, and unprofessional interactions during inspections or routine maintenance.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Bar = this company · dark tick = category median.
306 Google reviews we collected
Phrases our text analysis found in 191 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 191 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was nice to trust someone, who didn't rob us, as we live so far away.”
“Terrible service, poor knowlodge and a liar, like his father.”
“In both cases the wait was reasonable and so was the price.”
“They were fast, and didn't try to overcharge or look for problems that weren't there.”
“I completely would have understood if they had to turn me away, but they were so kind and accommodating.”
“" I called Fountain Street Auto and Brian was incredibly rude.”
“(We had scheduled maintenance at our home garage) who said, he did a great job.”
“Not only questionable practices in the inspection process and then losing my wheel lock, also horrible customer service and treat women badly.”
“This is definitely a place I would recommend anyone.”
“Would not recommend.”
“I called and spoke with Bryan who was able to get her in that same day, fixed the front brakes for reasonable price.”
“5 years and 3 cars later they are always straightforward and great about communication.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Fountain Street Auto Service for 8 kinds of job. Pick one to see what they paid and said.
Been here twice. Both times they were very willing fit me in. In both cases the wait was reasonable and so was the price. Definitely the first place I’ll go next time!
Tried to rip me off 1000$ charge for something I got fixed across the street for 500$ with brand new parts. Would not recommend. Also charged me 200$ for diagnostics just to look at the car.
My daughter is going to school in Philly and called to say that her brakes were making a very bad and loud sound.We are 4 hours away.I called and spoke with Bryan who was able to get her in that same day, fixed the front brakes for reasonable price.He alerted us that the car needed an injection soon and back brakes…
I took my car here for an oil change and tire rotation, and when I arrived, they couldn’t find my appointment in the book. I admitted that I might have mixed up the days, and instead of turning me away, they said not to worry and were still able to accommodate me. It turns out I definitely made the mistake and was…
Insanely lucky to have a shop like this nearby/ in the neighborhood. This incredible team and ownership has gotten me and my partner out of a bind many & many of times. Not only that, but they’ve done it in a timely and extremely fair manner. As professional as the come. Can’t recommend this shop enough.
Great service from very trustworthy technicians. I will only work with these guys in the future for as long as I’m in Philadelphia.
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 13 | — |
| Oil change | 10 | — |
| Brakes | 9 | — |
| Battery | 5 | — |
| Brake service & repair | 5 | — |
| Vehicle Inspection | 4 | — |
| Auto brake repair | 3 | — |
| Air & cabin filter replacement | 3 | — |
4.8 ★★★★★ 306 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service..great Shop...good people 👏
Thanks Mary!
Honesty and quality at it's finest
Thanks Damian
Been here twice. Both times they were very willing fit me in. In both cases the wait was reasonable and so was the price. Definitely the first place I’ll go next time!
Thanks Raymond we’re glad you were happy with our service. Looking forward to working together in the future.
Quick and reliable
Hi hope thanks for the review hopefully next time we can do better to give you a five star experience.
Tried to rip me off 1000$ charge for something I got fixed across the street for 500$ with brand new parts. Would not recommend. Also charged me 200$ for diagnostics just to look at the car.
Hi Thomas, we appreciate your feedback. We understand that repair cost can be frustrating, but we want to clarify that our estimate was based strictly on a Volkswagen dealer part to ensure the highest quality and longevity for your vehicle witch was ma major lady of the repair cost. The other shop quoted you on a remanufactured fuel injector which we don’t use due to quality issues. Regarding though diagnostic fee which was also included in our estimate, this covers the dedicated time, advanced equipment , and expert labor of our certified technicians use to accurately pinpoint the issue before any parts are replaced. We never proceed with any repairs without your approval including diagnostic fees. If you would like to discuss your estimate or invoice further please contact Brian directly. Thanks, Brian
My daughter is going to school in Philly and called to say that her brakes were making a very bad and loud sound.We are 4 hours away.I called and spoke with Bryan who was able to get her in that same day, fixed the front brakes for reasonable price.He alerted us that the car needed an injection soon and back brakes will be needed soon.(We had scheduled maintenance at our home garage) who said, he did a great job..It was nice to trust someone, who didn't rob us, as we live so far away. Totally appreciated it.Thank you!
Thanks Amy, we’re happy we could help your daughter out. We pride ourselves on customer service and honestly.
I took my car here for an oil change and tire rotation, and when I arrived, they couldn’t find my appointment in the book. I admitted that I might have mixed up the days, and instead of turning me away, they said not to worry and were still able to accommodate me. It turns out I definitely made the mistake and was supposed to come yesterday …..totally my fault! I completely would have understood if they had to turn me away, but they were so kind and accommodating. They honestly made my day, and it was a fabulous experience from start to finish. I really appreciate the great customer service!
Hi Renee, we’re happy we still help you out that day. Appreciate you taking the time to post this review. Thanks, Brian
Not sure how this place has such positive reviews. I had exactly the stereotypical experience that people hope to avoid at auto shops. I brought my car in for regular maintenance (oil change, tire pressure etc...). When I picked up the car, Brian told me they couldn't check the tire pressure because my valves had metal caps that had corroded and seized onto the valve. As such, they were not able to get the valve cap off. He suggested I needed new valves which seemed totally fair. Within 12 hours of leaving the shop my car indicated that I had low tire pressure. By the next morning one of my tires was nearly flat. I had not had any tire pressure issues before bringing it to the shop and they were the first ones who attempted to fill my tires since I bought the car one year ago. I brought my car into a different shop since it was the weekend and Fountain Street Auto was closed. The shop I brought it to indicated that "the metal cap was seized but the issue was that someone had broken the valve, seemingly while trying to remove the cap." I called Fountain Street Auto and Brian was incredibly rude. Suggested that he "cannot be held responsible for everything that goes wrong with my car," and then unnecessarily patronized me, and suggested that my "husband would understand that metal on metal can corrode and seize." Not sure why this was a relevant or necessary comment to make especially because I was happy to leave things as is and hang up, however disappointed I was with the situation. Honestly, wish I had gone literally anywhere else and you should too.
Hello Lauren, thank you for your feedback. We want to apologize if our conversation felt disrespectful or patronizing, as that was absolutely not Brian’s intent. Because metal caps corroding onto metal valves is a complex issue, his mention of your husband was simply a misplaced attempt to suggest a second set of eyes look at the corrosion, we truly apologize for how it came across. Regarding the tire, we want to clarify the timeline. If the valve had been snapped or broken during your afternoon appointment, the tire pressure would have dropped completely on minutes, making the car undeliverable before you even left our lot, hours after the oil change was completed. When a valve is severely corroded, the metal degrades over time, and the pressure of driving can cause a slow leak and they can brake at anytime. We value all of our customers and regret that this left you with a poor impression of our shop. If you’re open to discussing this further please contact Karl the owner at this the shop.
Insanely lucky to have a shop like this nearby/ in the neighborhood. This incredible team and ownership has gotten me and my partner out of a bind many & many of times. Not only that, but they’ve done it in a timely and extremely fair manner. As professional as the come. Can’t recommend this shop enough.
Thanks Pancakes, we appreciate you taking the time to leave us a review.
Great service from very trustworthy technicians. I will only work with these guys in the future for as long as I’m in Philadelphia.
Thanks Michael we appreciate your loyalty to us.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
