Wedding photographer · Jeffersonville, IN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%99+15.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 201 photographersiPosition by Experts Score among all companies we track in this category. · better than 78%
5.0★★★★★58 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Frames and Letters Photography five stars based on 58 reviews, with the owner responding to 67 percent of feedback. Clients describe the business as punctual and communicative, noting that the photographer prepares in advance, offers creative guidance, and delivers images ahead of schedule. Services include wedding, engagement, branding, and family sessions, with customers frequently citing reasonable pricing and a comfortable atmosphere. No recurring criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 58 reviews (100% five-star).
Reviews on this page: 58 Google reviews (53 with written comments, 11 with photos).
Owner responses: the business replied to 67% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: value.
This companyPhotographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frames and Letters Photography: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frames and Letters Photography: 99/100 on this factor. Category median: 99.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frames and Letters Photography: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frames and Letters Photography: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frames and Letters Photography: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
5.0of 5
5 stars58100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
95%praise
Praise10095%
Complaints55%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3230%
Would recommend2524%
Quality & results1918%
Speed & response1110%
Communication88%
Honesty & trust66%
Price & value44%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We also got photos back to us ahead of schedule and she had helpful recommendations for where to get them printed.”
“We were recommended Frames and Letters Photography by friends, and I would definitely recommend to others also after our great experience.”
“I cannot recommend Johanna enough for wedding photos!”
“We had a great experience with Johanna for our outdoor micro wedding.”
“Turnover time was fast and she supplied us with a huge amount of amazing images for a variety of uses in my business.”
“On our day, Johanna communicated well with us, was very patient with our families (phones, children, hot day) and got very nice posed and candid photos.”
“I couldn't recommend her more to anyone looking for a talented photographer who is also genuinely kind, creative, and a joy to work with.”
“Her price point and packages were very reasonable and matched our budget perfectly.”
People customers mention
Johanna33 reviews
Louisville3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLauren9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a great experience with Johanna for our outdoor micro wedding. She really understood what we wanted, expectations were clear, she scoped out the location ahead of time, and our photos are lovely! We also got photos back to us ahead of schedule and she had helpful recommendations for where to get them printed.…
Reasonable price
TTeresaLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
So much joy!! Captured the amount of fun and love we all experienced that most amazing night. She captured it all!! So happy, so grateful 🙏 worth every single penny
FFront1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We loved working with Frames and Letters Photography for The Only Facial Springhurst! Johanna did an amazing job capturing our space, team and the overall feel of our brand. She was professional, creative and so easy to work with throughout the entire process. The photos turned out beautiful!! We couldn't be…
Tteresa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had an amazing experience with Johanna! She was so easy to connect with starting with the engagement shoot. She captured our sweet moments and was attentive to the smallest detail. She gives tons of ideas and instruction, that helps her just the right shot. Her pictures are so eye catching!
DDanny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
10/10 recommend. Johanna was extremely flexible & supportive throughout the whole photoshoot. Her creative insights helped us be able to capture the vision we had in mind. As they say “Optics are key” & Johanna knows how to help bring your vision to life 😁 I cant really express how happy we are with the results.…
Great price
LLaura3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We hired Johanna to take some photos of the team for our business. She exceeded our expectations. Absolutely stunning photos. She knows exactly what she's doing and we will trust her again and again! Thank you!
We had a great experience with Johanna for our outdoor micro wedding. She really understood what we wanted, expectations were clear, she scoped out the location ahead of time, and our photos are lovely! We also got photos back to us ahead of schedule and she had helpful recommendations for where to get them printed.
On our day, Johanna communicated well with us, was very patient with our families (phones, children, hot day) and got very nice posed and candid photos. She fit right into the vibe of our wedding and got some very nice extra keepsake photos for my MIL. We were recommended Frames and Letters Photography by friends, and I would definitely recommend to others also after our great experience.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you so much for this incredibly kind review, Lauren! I couldn’t think of a better way to celebrate your marriage than in one of your favorite spots with all your loved ones- I loved how easygoing and relaxed the day felt, and am so glad to hear what you loved about the experience.
T
Teresa WalkerLocal Guide · 7 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
So much joy!! Captured the amount of fun and love we all experienced that most amazing night. She captured it all!! So happy, so grateful 🙏 worth every single penny
F
Front Desk Springhurst1 reviewiTotal number of Google reviews Front has written across all businesses on Google Maps, not just this one.
We loved working with Frames and Letters Photography for The Only Facial Springhurst! Johanna did an amazing job capturing our space, team and the overall feel of our brand. She was professional, creative and so easy to work with throughout the entire process. The photos turned out beautiful!! We couldn't be happier with the results and highly recommend her!
Response from the owner · 3 weeks ago
Thank you so much! It is a joy to work with colorful businesses like The Only Facial and the friendly estheticians who take excellent care of everyone who walks in your door.
T
teresa walker4 reviewsiTotal number of Google reviews teresa has written across all businesses on Google Maps, not just this one.
We had an amazing experience with Johanna! She was so easy to connect with starting with the engagement shoot. She captured our sweet moments and was attentive to the smallest detail. She gives tons of ideas and instruction, that helps her just the right shot. Her pictures are so eye catching!
Response from the owner · 2 months ago
Thank you so much for sharing your feedback Teresa! I really loved connecting with you both for our Waterfront engagement session and your absolutely stunning wedding at the Speed Art Museum.
D
Danny Lopez2 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
10/10 recommend. Johanna was extremely flexible & supportive throughout the whole photoshoot. Her creative insights helped us be able to capture the vision we had in mind. As they say “Optics are key” & Johanna knows how to help bring your vision to life 😁 I cant really express how happy we are with the results. Her Brand photoshoot session helped us get some much needed professional photos that captured the energy we want our clients to feel when viewing our socials. Once again thank you Johanna!! Can’t wait for the next session!
Price assessment: Great price
Response from the owner · 3 months ago
Thank you so much Danny! I really enjoyed getting to see your paintings firsthand and create photos that showcased how colorful they are along with your creative eye as the artist.
S
Sarah Busby5 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I'm so grateful for Johanna! I had such a wonderful experience working with her for my branding session. From the very beginning, she made me feel excited for the photoshoot and at ease and confident in front of the camera. She was incredibly kind, encouraging, and made the entire experience enjoyable.
She had so many creative ideas and had an amazing eye for detail. She knew exactly how to bring my brand to life while making everything feel authentic and natural to me. Her professionalism, support, creativity, and thoughtfulness meant the world to me.
I'm so grateful for the care and passion she puts into her work. She truly goes above and beyond to create a meaningful experience and the most beautiful photos. I couldn't recommend her more to anyone looking for a talented photographer who is also genuinely kind, creative, and a joy to work with. She has such a heart for photography and people and it radiates through her! Thank you again Johanna!
Response from the owner · 3 months ago
Thank you so much for all the positive feedback about your brand photo experience Sarah! It was such a treat to work with a talented floral designer like you, and my honor to create high quality brand photos for your new website!
L
Laura Da Silva3 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
We hired Johanna to take some photos of the team for our business. She exceeded our expectations. Absolutely stunning photos. She knows exactly what she's doing and we will trust her again and again! Thank you!
Response from the owner · 4 months ago
Thank you so much Laura! It's a joy to work with professionals like you- I'm so thrilled that you all loved the experience!
J
Jackelyn Jorgensen2 reviewsiTotal number of Google reviews Jackelyn has written across all businesses on Google Maps, not just this one.
I’ve worked with Johanna at Frames + Letters for both my professional headshots and wedding, and I can’t recommend her enough! She’s so kind and easy to work with. She makes you feel comfortable in front of the camera, and has a great eye for capturing natural moments. My husband and I love our wedding photos and are so glad we chose Frames + Letters to document such an important day.
Response from the owner · 4 months ago
Thank you so much Jackelyn! I loved how easygoing your wedding day felt and really enjoyed getting to see you again for professional headshots.
L
Lori Gregory1 reviewiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
We did our first brand photography shoot with Johanna. She was so easy to work with, and really understood what we were looking for. She also had great ideas and knew just how to execute the whole shoot. Turnover time was fast and she supplied us with a huge amount of amazing images for a variety of uses in my business. I turn to them for my website, for social media, for print products and for product listings on regular bases. Great value, wonderful service, Highly recommend!!
A
Aaron Brashear4 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
I could go on and on about how well Johanna and her team did with our wedding. Captured all the moments, had fun shot ideas and angles, included the guests which is appreciated. One thing we really liked was the openness to our requests and on the spot improv. Very professional with timeliness getting edits and final photo album back to us. Worth every penny, thank you so much!!!
Response from the owner · 11 months ago
Thank you so much for your feedback, Aaron! It was such a joy to celebrate you and Amanda, and I hope you’ll always get to relive the best moments through your photos!
