Experts Reviews · Company report
Franklin AC, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Franklin AC, Plumbing, & Electrical

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Franklin AC, Plumbing, & Electrical is better than 96% of garbage disposal repair.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 95% of garbage disposal repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Franklin AC, Plumbing, & Electrical is better than 97% of garbage disposal repair.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.

Franklin AC, Plumbing, & Electrical for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.127
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$383
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 127 Google reviews tagged “A/C system maintenance” · showing 20

BarbaraLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The Franklin Technician called early , arrived on time, and worked diligently on all my units. Lee Roberts was very courteous and professional. He did more maintenance than I had seen in 20 years. Then he detailed the work that my systems needed according to industry standards by showing me photos of all equipment needing repairs. He was excellent!

Paid $200–400HVAC system maintenanceA/C system maintenance
Kevin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Franklin and it's representative Brett were fantastic, prompt, reasonable, professional, courteous, very knowlegeble and expedicious. In short, they are simply great. I am signed up for their annual maintenance plan and it is great.

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Don10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

This company has always provided excellent service. Axel is awesome. He found our problem right-away. Thank you.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
SamuelLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent and detailed service. Good communication and I feel informed for future service needs. The tech from today was very friendly and professional.

Paid $200–400Great priceHVAC system maintenanceA/C system maintenance
Hope2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had a great experience with Axell servicing our AC. He cleaned our coils, explained everything thoroughly, and gave us honest recommendations without trying to upsell or overcharge us. He was personable, knowledgeable, and genuinely seemed to care about helping us rather than just making a sale. It’s refreshing…

Paid $400–600Reasonable priceHVAC system maintenanceA/C system maintenance
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Even though the issue was waaaay more complicated than what we originally thought, Axell was fantastic. Knowledgeable, kind, and so polite!!!

Paid $1–200Reasonable priceA/C system maintenance
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Axell was timely, efficient, and very polite. He fixed the problem with my A/C and the result was better than I expected.

Paid $600–800Reasonable priceHVAC system repairA/C system maintenance
Meghan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brett was outstanding. On time, friendly, very thorough and explained the problem and solution in a way that a layman could understand.

Paid $200–400Reasonable priceA/C system maintenance
alberto3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Axell was on time, professional and provided outstanding service.

Paid $1–200Great priceA/C system maintenance
A2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Axell Morris was 10/10. Courteous, knowledgeable, and went above and beyond. I want Axell as my HVAC tech every time!

HVAC system maintenanceA/C system maintenance
Mac6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Super quick to respond and get the job done! Worked in a timely manner and definitely great price!

HVAC system maintenanceA/C system maintenance
Stewart5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ayden and Ben showed up and got right to it. All the repairs that were discussed previously were made and the crew cleaned up before they left. They walked through each repair with me and showed me what they installed/replaced. Also performed demonstration on outside faucets to ensure no issues before they left.

Paid $1,800–2,000Reasonable priceWater heater installationA/C system maintenancePlumbing pipe repair
Dottie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wow, what a great young man proud to have him working on my air conditioner. He was very polite very professional and extremely thorough. Thank you so much.

Paid $400–600Reasonable priceA/C system maintenance
Paul17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The service tech Brett Rutledge was thorough and answered all questions.

Paid $200–400Reasonable priceA/C system maintenance
Gerry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Axell was professional, knowledgable and nice. Great representative of Franklin Hvac.

Paid $200–400Reasonable priceA/C system maintenance
Pamela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Francisco was so knowledgeable, thorough and efficient, as well as personable and patient. Good job buddy!

Paid $1–200A/C system maintenance
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Justin was great...5 stars! His QC on the system was very thorough and caught an issue that would kept the heat from coming on, quickly found and fixed it. Where do you find these bright young men and women?

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceRepair HVAC
Daniel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brett was professional, knowledgeable, and went over and explained every detail with me. Then showed me multiple options I could take to get my AC back up and running. Highly recommend.

A/C system maintenanceA/C system repair
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a very good experience with Christian in servicing my A/C unit and replacing my thermostat today. He was very professional and very knowledgeable thorough in all aspects of the tasks, and was able to answer any questions I had.

Paid $200–400Reasonable priceA/C system maintenanceInstall thermostat
Heidi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Lee Roberts was very knowledgeable. Took the time to explain evwrything to us and kept us informed throughtout his time qith the maintenance. Highly recommend. Lee was on time and let us know when he was heades to our house.

A/C system maintenance

Show more a/c system maintenance reviews (107 more) →

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 55%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance198$19–$176
HVAC system repair131$83–$880
A/C system maintenance126$39–$383
A/C system repair76$114–$556
Heating system installation55$1.1k–$2.4k
Install AC49$1.6k–$2.8k
Heating system repair44$57–$580
Heating system maintenance41$19–$161

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