How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREFranklin AC, Plumbing, & Electrical
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.
Franklin AC, Plumbing, & Electrical for a/c system maintenance
Clear ✕All 127 Google reviews tagged “A/C system maintenance” · showing 120
The Franklin Technician called early , arrived on time, and worked diligently on all my units. Lee Roberts was very courteous and professional. He did more maintenance than I had seen in 20 years. Then he detailed the work that my systems needed according to industry standards by showing me photos of all equipment needing repairs. He was excellent!
Franklin and it's representative Brett were fantastic, prompt, reasonable, professional, courteous, very knowlegeble and expedicious. In short, they are simply great. I am signed up for their annual maintenance plan and it is great.
This company has always provided excellent service. Axel is awesome. He found our problem right-away. Thank you.
Excellent and detailed service. Good communication and I feel informed for future service needs. The tech from today was very friendly and professional.
We had a great experience with Axell servicing our AC. He cleaned our coils, explained everything thoroughly, and gave us honest recommendations without trying to upsell or overcharge us. He was personable, knowledgeable, and genuinely seemed to care about helping us rather than just making a sale. It’s refreshing…
Even though the issue was waaaay more complicated than what we originally thought, Axell was fantastic. Knowledgeable, kind, and so polite!!!
Axell was timely, efficient, and very polite. He fixed the problem with my A/C and the result was better than I expected.
Brett was outstanding. On time, friendly, very thorough and explained the problem and solution in a way that a layman could understand.
Axell was on time, professional and provided outstanding service.
Axell Morris was 10/10. Courteous, knowledgeable, and went above and beyond. I want Axell as my HVAC tech every time!
Super quick to respond and get the job done! Worked in a timely manner and definitely great price!
Ayden and Ben showed up and got right to it. All the repairs that were discussed previously were made and the crew cleaned up before they left. They walked through each repair with me and showed me what they installed/replaced. Also performed demonstration on outside faucets to ensure no issues before they left.
Wow, what a great young man proud to have him working on my air conditioner. He was very polite very professional and extremely thorough. Thank you so much.
The service tech Brett Rutledge was thorough and answered all questions.
Axell was professional, knowledgable and nice. Great representative of Franklin Hvac.
Francisco was so knowledgeable, thorough and efficient, as well as personable and patient. Good job buddy!
Justin was great...5 stars! His QC on the system was very thorough and caught an issue that would kept the heat from coming on, quickly found and fixed it. Where do you find these bright young men and women?
Brett was professional, knowledgeable, and went over and explained every detail with me. Then showed me multiple options I could take to get my AC back up and running. Highly recommend.
I had a very good experience with Christian in servicing my A/C unit and replacing my thermostat today. He was very professional and very knowledgeable thorough in all aspects of the tasks, and was able to answer any questions I had.
Lee Roberts was very knowledgeable. Took the time to explain evwrything to us and kept us informed throughtout his time qith the maintenance. Highly recommend. Lee was on time and let us know when he was heades to our house.
Francisco is very knowledgeable. Provided a thorough explanation of all the work performed. Resolved the issue. Very friendly, courteous, and customer oriented.
Franklin is a great company providing great service. I have used them for 5+ years and have been impressed with each technician that has come out. Brett performed a service today and I was again impressed. His knowledge on the equipment, process and technology was great. His communication was excellent and Inenjoyed…
Lee did a great job doing the yearly A/C check up. Great job as always.
Angel was a very clean cut man. He was very polite and knew what I wanted. I Amy very satisfied 👍👍
Christian is a top notch technician, easy to communicate with, honest and upfront about options and ways to proceed. I am honestly blown away by his professionalism and ability to resolve the issue in a timely manner. I'm telling everyone I know about Franklin! This was the most amazing experience I've ever had with…
Technician (Lee) was great!!! Very friendly and knowledgeable.
Jesse was so helpful in dealing with our issue. He helped me understand what the problem was and how to resolve it in the future. Then he gave me recommendations for continued maintenance. Thank you for resolving our problem.
Brett Rutledge, with Franklin AC was the air conditioner repairman sent to unclog my unit lines today. He was very polite, efficient, knowledgeable, and explained everything thoroughly. Very professional. He deserves a 5 star in my opinion.
Angel Hernandez did an outstanding job today. He is very professional and took the time to explain what was causing the problem with my AC not draining properly. I had several questions about maintenance issues for not only my AC but for my furnace as well. He took the time to answer them and suggested certain…
I called this morning and Brett was here before noon. He was very professional and explained everything. Very happy with his service!
(Brett Rutledge) Knowledgeable, good communication, courteous.
AC unit inspection
Lee Roberts gave great customer service and was very thorough in details of service rendered. Thank you Franklin AC, Plumbing & Heating Co.👍🏽
Mickey Lojkar found problems with our air conditioner that technicians from other companies missed. He efficiently fixed the problems, and clearly explained the necessary steps for further maintenance.
Mickey Lojkar is a great example of the perfect service person. We welcome him anytime you send him to us, as we do all of your staff
Brett was obviously having a busy day but he found the issue in a timely manner, took photos and videos of the issue, explained the steps to fix it, and did it all with full documentation. He also showed me steps to make sure the thing that stopped it doesn't happen again
Lee did annual a/c units inspection today. He did thorough work and gave us recommendations. He explained very clearly what he found and what we need. He is very polite and a well mannered young man and knowledgeable what he does.
2 HVAC units serviced. Friendly and reliable. Thank you Francisco
Everything was done in a professional manner. Lee was very thorough and professional
Lee Roberts was very professional and checked my AC system. Showed pictures of minor concerns and was honest in his advice for the need to correct those concerns. Very pleased
Bradley worked for around 45 mins. checking the system. Informed me of a club where one can go to the head of the line if one pays around $200. I did not receive a checklist of what he checked, but he told me of a lower reading on his phone and explained what could’ve caused it. It’s important for me to have a check…
Wonderful service - Francisco was very professional, did an excellent job of diagnosing issues and provided excellent feedback after the work was completed. Thank you!
Justin did a terrific job in his inspection of the completed install. Very courteous!
I wanted to give a shout out to Francisco Torres with Franklin who gave our A/C unit an inspection. He was very thorough and he took the time to explain his findings.
Brett Rutledge was prompt, through and courteous. My husband and I couldn't be more pleased! He added A little coolant to make the unit run more efficiently. We will recommend Franklin Heating and Air to everyone we know.
Francisco Torres was kind and did a good job with the AC Thank you !
Axell did a fantastic job on his visit to look at my HVAC system. He explained things to me thoroughly and was very professional.
Mickey did a great job he’s been here twice and a great tech person very thorough
Axell was great and friendly. He did a thorough job in checking everything out for me. He knows what he is doing and I will always ask for him every time I need something from Franklin.
The maintenance service and capacitor replacement were finished in a timely manner. Overall, very good customer service. Angel H. answered all of my questions and was very professional.
Francisco Torres did a great job checking out ac system and gave clear recommendations.
Micky and Steven came to my house for inspection. Very thorough, nice and professional!
Axell Morris serviced my air conditioning system for summer. Axell provided timely, professional and efficient service. I enjoyed meeting Axell and appreciate his service.
Brett Rutledge - With Franklin Plumbing - did a good job working to tuneup my air conditioning system. He was efficient & effective in his work,
Lee did a wonderful job of tuning up our A/C system. He was very professional and he arrived on time.
Christian was excellent today. He arrived on time, spent the time needed to explain his findings, recommendations, and answer all of our questions. Very professional and courteous.
Christian was great! He went above and beyond to ensure out HVAC was diagnosed properly.
We had a new HVAC Install done on February 16, 2026. The furnace and A/C unit cost was $10,033. Axel came out to do the quality inspection and said he would be back the following week to install something that would make my unit run more efficiently. He said he would have to cut an opening by the furnace and…
Franklin Heating and Air are OUTSTANDING! Lee Roberts, the service technician, was incredibly polite, friendly, and respectful of my property. He took time to ensure any and all questions were answered and that I was satisfied. I would, without any hesitation, refer anyone to Franklin Heating and Air and request Angel as the technician.
Bret was great! Fast and explained everything very well!
Jaxson was a wonderful technician! I had to rate him between one and 10 I’d give him a 20 he was such a nice gentleman. Hope you have more like him .
Mickey did an excellent job with our HVAC maintenance spring season startup
Christian and Brett did an amazing job with our yearly maintenance and heating issue. They explained every detail to us. We are thankful we found a trustworthy/affordable family owned company! It’s so hard to find honesty with all the investors buying multiple companies and driving industry pricing up post covid. We appreciate Franklin!
Lee did a great job with the tune up and gave us good options on repair and maintenance.
very courteous and efficient.
Our electrician Jessie was the best man to take care of this emergency that we had. He was so kind and so loving and so compassionate he worked with my husband. My husband is very ill and can’t get out and do those things anymore and so he’s not real easy to please Jessie did everything so wonderful but I just…
Thank you Angel for your technical professionalism during today's HVAC inspection service. I especially appreciate the concise and thorough explanations of maintence options to keep my unit ahead of the game.
Axell is an incredibly helpful repair man. He took care of my issue in no time! He is also very respectful and courteous. What a guy.
Ryan and Axell were amazing! Super helpful, explained everything, and I actually learned a lot. I’d request them again in a heartbeat (hopefully I won’t have to 😂).
On time, thorough, friendly, fair pricing.
We've been customers of Franklin since 2022 and couldn't be happier. We purchased an AC unit from them and have relied on their team to maintain both our A/C and furnace systems. Most recently, their technician Sam handled our A/C tune-up—he was incredibly knowledgeable, meticulous, and professional. Franklin…
Great experience with Franklin coming to do annual maintenance on our AC unit. Very thorough and we had a small repair handled while they were here. Very polite and professional.
Sam was very courteous, knowledgeable and very good at what he does. Very pleased
AC trouble is no fun, but Franklin made the repair experience as convenient and painless as possible. Simple scheduling by text message. Updates when the technician was on his way. Mickey was prompt, polite, and efficient. He explained options, DIY maintenance, and helped make a plan for our 16 year old unit that…
Excellent service, worked in the rain. Very polite and professional. I felt like he was looking out for my best interest. Your company is always amazing.
Sam was excellent!! Arrived on time, provided outstanding service to the AC units making sure they were clean and running efficiently! Very pleasant to work with! Thank you!
Sam was polite and thorough. The photos of each part of the HVAC system are so helpful. Great work, Sam!
Excellent & friendly service!
Tyler Martin did a great job servicing my a/c unit. He was a wonderful guy and answered all my questions. I’ve been using Franklin Home Services for several years and they always do a great job.
Very professional and efficient!
As with all service technicians with Franklin, the work was professional and friendly. And importantly, cost efficient. Tyler took the time to answer all questions and concerns. And even taught me a bit of DIY pipe covering. Very pleased. Thanks, Franklin!
Mickey was on-time, professional, courteous and clean with the work area. Franklin’s Heating and Cooling is very responsible and easy to schedule. He cleaned the a/c coils and even suggested a sensor to help air flow. He was fast and efficient. Very friendly and informative young man.
On time. Very thorough. Checked out the entire system to make sure is was operating at peak performance. Very satisfied. Devin was great.
This is the 2nd time Tyler has serviced my AC. He does a fantastic job. He detected a possible slow leak and recharged the system; we will reassess everything in a few months to make sure everything is ok. Highly recommend Franklin.
Jaxson is a good communicator.
I am very impressed! I will be using you again! Thank you! I want Jaxson to come every year!
Our air conditioner went out on July 26th we called Franklin Heating & air the next day. Our daughter had a heat pump/air conditioner installed by them a couple of months previously and said they were fantastic. They came out 2 days later to try to fix our 25 yr old air conditioner and furnace. My husband and I…
Tyler Martin has been great to work with. He has gone above and beyond to help diagnose the issue with our Air Conditioning unit. He walked us through the issue and answered all the questions about the next steps. His passion to help us was clearly seen when he checked out duct issues and resolved an attic fan issue…
Unique whine from air handler that turned out to be a air leak. Fantastic fast service 👍
Franklin has proven time and again to be the most customer centric company in NWA! The Franklin team came out 2 different times to ensure my system was running smoothly. They gave me fact-based, custom recommendations, and also the confidence that I don’t have to buy a whole new AC unit *now* - contrary to the…
The Technician, Angel Hernandez was very professional and polite. Thank you!
Colton, was my service tech and he was the most knowledgeable tech I have ever had. Kudo's to him and Franklin should be very proud of his work.
Franklin is amazing. Everyone from the office staff to sales to the technicians are professional and helpful. I’m thankful for their honesty and hard work.
Excellent as always !!!
Colton was on time, very knowledgeable and figured out the issue. Fixed the problem and also taught me about AC’s.
Wonderful service.
Kyle did an outstanding job. No pressure to upsell unlike some of these other companies out here.
Colten is knowledgeable & pleasant to work with He goes above & beyond!
Outstanding service, I'm going to use them for an a/c upgrade.
These guys have continuously done quality work with prices well below competitors, there hasn’t been a time they couldn’t fix something on the 25 year-old HVAC system we had. Just finally decided to have them do a full HVAC system replacement. We have zero complaints. Thanks Cade and Demetri.
I love the quality of their service always friendly. and they always call about 15 minutes before they come out. The only thing I wish they would do. Is bring back the service contract.
Kyle was prompt and professional. I appreciated how thorough he was with his explanation of the issue and the solution options.
We called one company but they didn't sound knowledgeable. So, I called Franklin HVAC. intelligent timely didn't want to put on unnecessary parts the "other guys" said we needed. I will use them every time!!!!
Quick & thorough assessment. Fixed the issue on the spot at a great price! Kyle took the time to explain the issue and gave tips on how to prevent it in the future.
We are very happy with Franklin Heating and Air! Colton was courteous, professional and thorough. We will definitely use them for all of our heating and air services. Colton did a great job!
COLTON did a great job today, efficiently and quickly. Thanks
Franklin Heating and Air has the kindest & most professional service people. They’re always on time, respectful of my home, clean up after themselves and they stay until the job is done! I’ve used several hvac companies but Franklin is the best! They have repaired, patched and finally replaced two 20+ year old…
Our technician, Mark, was friendly and fixed our system right up without any difficulty. He also took the time to explain exactly what he did and a little about how our system works. Will definately use them again!
Our air conditioning stopped working. I called to make an appointment with Franklin Heating & Air. Within less than two hours, Tyler Martin (a technician) arrived and diagnosed the issue. He didn't have the right parts with him so he picked them up from the service department and returned that night and repaired…
Kyle came out two hours ahead of schedule which was AWESOME! He worked on my unit, explained to me what was happening with it. Gave great suggestions and advice. Very knowledgeable! My air was back working and blowing strong before he left. I even recommended him to fix my wife's unit at her company. I definitely…
Tyler came out and was fantastic! Great customer service, gave me options and got me going again! I've called large A/C companies in the area over the last few years and none have been as good as Franklin. Keep up the great work!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 198 | $19–$176 |
| HVAC system repair | 131 | $83–$880 |
| A/C system maintenance | 126 | $39–$383 |
| A/C system repair | 76 | $114–$556 |
| Heating system installation | 55 | $1.1k–$2.4k |
| Install AC | 49 | $1.6k–$2.8k |
| Heating system repair | 44 | $57–$580 |
| Heating system maintenance | 41 | $19–$161 |
