How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREFranklin AC, Plumbing, & Electrical
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.
Franklin AC, Plumbing, & Electrical for a/c system repair
Clear ✕All 76 Google reviews tagged “A/C system repair” · showing 40
Brett Rutledge did a great job with the repair work as well as communicated each step. Answered any questions I had and did the job in a timely manner. Much appreciated!
Brett was very knowledgeable and diagnosed the problem and got me back up and running
Axell Morris is the man.
Brett Rutledge was very kind and professional in answering all my questions; I recommend them 100%.
Brett was professional, knowledgeable, and went over and explained every detail with me. Then showed me multiple options I could take to get my AC back up and running. Highly recommend.
Brett was fantastic. He was knowledgeable and able to explain things in a way I could understand. His work was prompt and he provided all options available, noting what was necessary and what was recommended. Completely satisfied with the service and with Brett.
Lee was awesome! Great Customer Service, very personable, knowledgeable, and helpful! I highly recommend Franklin for any HVAC, needs!
Christian is a top notch technician, easy to communicate with, honest and upfront about options and ways to proceed. I am honestly blown away by his professionalism and ability to resolve the issue in a timely manner. I'm telling everyone I know about Franklin! This was the most amazing experience I've ever had with…
My AC was struggling to keep up in the hot afternoons. Angel Hernandez with Franklin came out and diagnosed the problem, then talked me through options. I appreciate how quickly he was able to make repairs once we agreed on the plan.
Service tech Brett Rutledge, diagnosed and corrected my a/c failure. He was very thorough and professional and got the a/c back on a Saturday. I continue to be impressed with the Franklin team. Thank you Franklin!
Brett was awesome! He answered all my questions and worked quickly to solve the problem. He was kind, honest, and efficient. Now let's hope I can get a few more years out of this A/C unit 🤞
Brett Rutledge was very efficient, knowledgeable, and explained my problem along with a video and gave me options.
Angel Hernandez did an outstanding job today. He is very professional and took the time to explain what was causing the problem with my AC not draining properly. I had several questions about maintenance issues for not only my AC but for my furnace as well. He took the time to answer them and suggested certain…
Mickey Lojkar found problems with our air conditioner that technicians from other companies missed. He efficiently fixed the problems, and clearly explained the necessary steps for further maintenance.
Mickey Lojkar is a great example of the perfect service person. We welcome him anytime you send him to us, as we do all of your staff
Brett was awesome! Thorough, professional, speedy.
My A/C unit went out on a Saturday at 5 pm. Franklin was the most responsive to my call and had us scheduled for their 1appt on Monday morning. Our technician Axell was wonderful! He explained everything so clearly and took his time with my questions. He even had to deal with a snake that was living inside my unit!…
Lee did a great job
Had our A/C go out unexpectedly and Franklin came out quickly and worked to solve the problem! We've been customers with Franklin for a few years now and always receive great service -- this time we had Axell help us out and are hoping to get a few other issues squared away in the coming days. When people ask for…
It’s cool again!! Our upstairs unit quit on us and we called Franklin because they were highly recommended by a neighbor and friend. Axell Morris was our technician and he was excellent!! Very knowledgeable and detailed and spent a lot of time and care explaining what he found to be the problem and explaining ALL…
****Updated Review**** Management reached out to me. Maybe the call center rep wasn't understanding my issue. The Samsung part was again defective which is not a reflection on Franklin as it turns out. They were very hands on in resolving this issue under warranty. The owner even reached out to me a few days…
The maintenance service and capacitor replacement were finished in a timely manner. Overall, very good customer service. Angel H. answered all of my questions and was very professional.
Mickey Lojkar was my tech , he was very friendly and knew his business, he did a great job repairing my drain pipe to my unit. I highly recommend this company.
Angel is fantastic. He quickly identified the problem and provided solution options and resolved. Angel is real good expert who provides great customer service with all the factual data.
Appreciate Angrl and Diego for getting me up and running. The Franklin team took care of me.
Technicians were great. Very knowledgeable and respectful of us and properly. Axell Morris came back to do the calibration. He walked us through what he was doing and answered all our questions. Good work ethic and personable.
We had another wonderful experience with Franklin! This time it was for a full HVAC replacement. Cade, Timothy, Chris, Ryan, and Axel all did a thorough job handling their respective responsibilities. They were professional, knowledgeable, and dependable. Carrie and Sage, from the office, are excellent to work with…
I am very pleased with the service from Franklin on our AC. I had to contact the office on a Saturday( our AC stopped working), and an appointment was set up for me on Monday. I was informed when the technician was on his way, which I appreciate. The technician ( Mickey) was efficient in diagnosing the problem, and…
AC trouble is no fun, but Franklin made the repair experience as convenient and painless as possible. Simple scheduling by text message. Updates when the technician was on his way. Mickey was prompt, polite, and efficient. He explained options, DIY maintenance, and helped make a plan for our 16 year old unit that…
Franklin just installed two HVAC units for us and did a great job! I received the quote a few months ago knowing we would replace soon. They were helpful, informative and explained what units would be the best choice for our home. All the service tech's were great - I wish I could remember everyones name but know…
Devin did a fantastic job and was very clear about the issues with the system and the options to assess them.
I am very impressed! I will be using you again! Thank you! I want Jaxson to come every year!
Tyler Martin has been great to work with. He has gone above and beyond to help diagnose the issue with our Air Conditioning unit. He walked us through the issue and answered all the questions about the next steps. His passion to help us was clearly seen when he checked out duct issues and resolved an attic fan issue…
WOW, what a great experience. Professional, friendly, knowledgeable, on time, and fair. They are my “go to” Company from now on... EDIT: Just days from one year from install on the complete new HVAC for my house. Late Sunday afternoon my AC stopped working. Called Franklin after hours and left a message about it…
Very responsive and had someone out the next day who quickly resolved the issue and gave detailed recommendations on how to prevent it in the future.
Kyle was very knowledgeable and kind
Really quick and quality service. Fixed the issue with no problem and took the time to answer all my questions.
Another company had came in and really screwed my family and left us in the heat for over a month. I called Franklin and they were out the next day with a new motor, a motor the other guys said they couldn't find, and would have had me up and running that night. However, the other guys had screwed up a component of…
Kyle was great…fast, helpful, and a good communicator.
Outstanding service, I'm going to use them for an a/c upgrade.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 198 | $19–$176 |
| HVAC system repair | 131 | $83–$880 |
| A/C system maintenance | 126 | $39–$383 |
| A/C system repair | 76 | $114–$556 |
| Heating system installation | 55 | $1.1k–$2.4k |
| Install AC | 49 | $1.6k–$2.8k |
| Heating system repair | 44 | $57–$580 |
| Heating system maintenance | 41 | $19–$161 |
