How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREFranklin AC, Plumbing, & Electrical
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.
Franklin AC, Plumbing, & Electrical for a/c system repair
Clear ✕All 76 Google reviews tagged “A/C system repair”
Brett Rutledge did a great job with the repair work as well as communicated each step. Answered any questions I had and did the job in a timely manner. Much appreciated!
Brett was very knowledgeable and diagnosed the problem and got me back up and running
Axell Morris is the man.
Brett Rutledge was very kind and professional in answering all my questions; I recommend them 100%.
Brett was professional, knowledgeable, and went over and explained every detail with me. Then showed me multiple options I could take to get my AC back up and running. Highly recommend.
Brett was fantastic. He was knowledgeable and able to explain things in a way I could understand. His work was prompt and he provided all options available, noting what was necessary and what was recommended. Completely satisfied with the service and with Brett.
Lee was awesome! Great Customer Service, very personable, knowledgeable, and helpful! I highly recommend Franklin for any HVAC, needs!
Christian is a top notch technician, easy to communicate with, honest and upfront about options and ways to proceed. I am honestly blown away by his professionalism and ability to resolve the issue in a timely manner. I'm telling everyone I know about Franklin! This was the most amazing experience I've ever had with…
My AC was struggling to keep up in the hot afternoons. Angel Hernandez with Franklin came out and diagnosed the problem, then talked me through options. I appreciate how quickly he was able to make repairs once we agreed on the plan.
Service tech Brett Rutledge, diagnosed and corrected my a/c failure. He was very thorough and professional and got the a/c back on a Saturday. I continue to be impressed with the Franklin team. Thank you Franklin!
Brett was awesome! He answered all my questions and worked quickly to solve the problem. He was kind, honest, and efficient. Now let's hope I can get a few more years out of this A/C unit 🤞
Brett Rutledge was very efficient, knowledgeable, and explained my problem along with a video and gave me options.
Angel Hernandez did an outstanding job today. He is very professional and took the time to explain what was causing the problem with my AC not draining properly. I had several questions about maintenance issues for not only my AC but for my furnace as well. He took the time to answer them and suggested certain…
Mickey Lojkar found problems with our air conditioner that technicians from other companies missed. He efficiently fixed the problems, and clearly explained the necessary steps for further maintenance.
Mickey Lojkar is a great example of the perfect service person. We welcome him anytime you send him to us, as we do all of your staff
Brett was awesome! Thorough, professional, speedy.
My A/C unit went out on a Saturday at 5 pm. Franklin was the most responsive to my call and had us scheduled for their 1appt on Monday morning. Our technician Axell was wonderful! He explained everything so clearly and took his time with my questions. He even had to deal with a snake that was living inside my unit!…
Lee did a great job
Had our A/C go out unexpectedly and Franklin came out quickly and worked to solve the problem! We've been customers with Franklin for a few years now and always receive great service -- this time we had Axell help us out and are hoping to get a few other issues squared away in the coming days. When people ask for…
It’s cool again!! Our upstairs unit quit on us and we called Franklin because they were highly recommended by a neighbor and friend. Axell Morris was our technician and he was excellent!! Very knowledgeable and detailed and spent a lot of time and care explaining what he found to be the problem and explaining ALL…
****Updated Review**** Management reached out to me. Maybe the call center rep wasn't understanding my issue. The Samsung part was again defective which is not a reflection on Franklin as it turns out. They were very hands on in resolving this issue under warranty. The owner even reached out to me a few days…
The maintenance service and capacitor replacement were finished in a timely manner. Overall, very good customer service. Angel H. answered all of my questions and was very professional.
Mickey Lojkar was my tech , he was very friendly and knew his business, he did a great job repairing my drain pipe to my unit. I highly recommend this company.
Angel is fantastic. He quickly identified the problem and provided solution options and resolved. Angel is real good expert who provides great customer service with all the factual data.
Appreciate Angrl and Diego for getting me up and running. The Franklin team took care of me.
Technicians were great. Very knowledgeable and respectful of us and properly. Axell Morris came back to do the calibration. He walked us through what he was doing and answered all our questions. Good work ethic and personable.
We had another wonderful experience with Franklin! This time it was for a full HVAC replacement. Cade, Timothy, Chris, Ryan, and Axel all did a thorough job handling their respective responsibilities. They were professional, knowledgeable, and dependable. Carrie and Sage, from the office, are excellent to work with…
I am very pleased with the service from Franklin on our AC. I had to contact the office on a Saturday( our AC stopped working), and an appointment was set up for me on Monday. I was informed when the technician was on his way, which I appreciate. The technician ( Mickey) was efficient in diagnosing the problem, and…
AC trouble is no fun, but Franklin made the repair experience as convenient and painless as possible. Simple scheduling by text message. Updates when the technician was on his way. Mickey was prompt, polite, and efficient. He explained options, DIY maintenance, and helped make a plan for our 16 year old unit that…
Franklin just installed two HVAC units for us and did a great job! I received the quote a few months ago knowing we would replace soon. They were helpful, informative and explained what units would be the best choice for our home. All the service tech's were great - I wish I could remember everyones name but know…
Devin did a fantastic job and was very clear about the issues with the system and the options to assess them.
I am very impressed! I will be using you again! Thank you! I want Jaxson to come every year!
Tyler Martin has been great to work with. He has gone above and beyond to help diagnose the issue with our Air Conditioning unit. He walked us through the issue and answered all the questions about the next steps. His passion to help us was clearly seen when he checked out duct issues and resolved an attic fan issue…
WOW, what a great experience. Professional, friendly, knowledgeable, on time, and fair. They are my “go to” Company from now on... EDIT: Just days from one year from install on the complete new HVAC for my house. Late Sunday afternoon my AC stopped working. Called Franklin after hours and left a message about it…
Very responsive and had someone out the next day who quickly resolved the issue and gave detailed recommendations on how to prevent it in the future.
Kyle was very knowledgeable and kind
Really quick and quality service. Fixed the issue with no problem and took the time to answer all my questions.
Another company had came in and really screwed my family and left us in the heat for over a month. I called Franklin and they were out the next day with a new motor, a motor the other guys said they couldn't find, and would have had me up and running that night. However, the other guys had screwed up a component of…
Kyle was great…fast, helpful, and a good communicator.
Outstanding service, I'm going to use them for an a/c upgrade.
Very pleased with Franklin Heating and Air. I recommend them very much!
I am very pleased with the service provided by Franklin Heating & Air. Kyle was very professional, and resolved the problem quickly. He was also very nice and courteous, answered questions I had about HVAC system. This company provides a great service and fair price. I highly recommend Franklin.
These guys have continuously done quality work with prices well below competitors, there hasn’t been a time they couldn’t fix something on the 25 year-old HVAC system we had. Just finally decided to have them do a full HVAC system replacement. We have zero complaints. Thanks Cade and Demetri.
I love the quality of their service always friendly. and they always call about 15 minutes before they come out. The only thing I wish they would do. Is bring back the service contract.
Jacob did a great job getting us taking care of the drain issues we had with several units at our business. He went above and beyond to make us happy. Thanks again Jacob!
Kyle did a great job. He completed the repair quickly. I was pleasantly surprised at how affordable the cost was. Very happy with the service and will definitely use Franklin again.
Kyle was excellent. Punctual, professional, and knowledgeable. Will certainly be using their services in the future.
Quick & thorough assessment. Fixed the issue on the spot at a great price! Kyle took the time to explain the issue and gave tips on how to prevent it in the future.
Jacob was outstanding. Very knowledgeable and professional. He made sure everything was up to our satisfaction before leaving. Great service!
Kyle did an excellent job! Great customer service, had the problem fixed and cool air flowing in no time!
Thank you, Tyler for your excellent customer service and attention to detail. We had a great experience and look forward to using Franklin Heating and Air for our HVAC needs.
I just want to start off by saying Franklin Air has my family and myself as a customer for all my HVAC needs for life after my experience. From the time I called in needing repair service to the time Colton the repairman got here was 20 minutes. This was after another company told me they weren’t available for 3…
Kyle was super friendly and very knowledgeable. He fixed the problem with my heat pump and answered all the questions I had about it. I would definitely recommend this company and will use them again in the future .
Tyler was prompt, professional, and friendly. The office was friendly and professional. The cost of the repairs seemed fair. I would do business with them again!
We have an Airbnb in Bentonville and had a guest say that the heater was not working correctly and making a funny sound. We called Franklin first thing the next morning and they came out same day a few hours later. The low service call charge was what attracted us initially but the professionalism, quick response…
Franklin Heating and Air has the kindest & most professional service people. They’re always on time, respectful of my home, clean up after themselves and they stay until the job is done! I’ve used several hvac companies but Franklin is the best! They have repaired, patched and finally replaced two 20+ year old…
Franklin heating and air did a wonderful job helping us in our time of need! 94 degrees and our air went out. They understood our predicament. My wife has medical problems. Franklin came and diagnosed the problem promptly. The technician that came to help us is Kyle. An excellent technician and was very…
Excellent job fixing our a/c in the heat of summer. Wonderful service- Quick and reliable. Would highly recommend!
I can't say enough about Franklin and their technician Kyle! very honest, professional and knowledgeable. Kyle definitely won my business for HVAC. I was worried about finding someone good after my old HVAC guy moved out of town and sold his business. I would highly recommend them and especially Kyle......!!!!
Our air conditioning stopped working. I called to make an appointment with Franklin Heating & Air. Within less than two hours, Tyler Martin (a technician) arrived and diagnosed the issue. He didn't have the right parts with him so he picked them up from the service department and returned that night and repaired…
Very honest and trustworthy. They would not try to sell you a new unit if your unit can be repaired. Reasonable pricing. Friendly professional staff. I would not use anymore else and always recommend them to friends.
Kyle came out two hours ahead of schedule which was AWESOME! He worked on my unit, explained to me what was happening with it. Gave great suggestions and advice. Very knowledgeable! My air was back working and blowing strong before he left. I even recommended him to fix my wife's unit at her company. I definitely…
Tyler came out today to look at our ac unit, it's a 1978 model so afraid he would tell us it was time to replace. We were hoping that would not be the case as they just don't make them like they used to. I also had my elderly parents there instead of being able to be there in person and I was afraid using a new…
Tyler was a great technician. He was very thorough and knowledgeable. This company has the best prices in NWA and the best quality. Definitely changes my mind about typical HVAC companies.
Tyler came out and was fantastic! Great customer service, gave me options and got me going again! I've called large A/C companies in the area over the last few years and none have been as good as Franklin. Keep up the great work!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 198 | $19–$176 |
| HVAC system repair | 131 | $83–$880 |
| A/C system maintenance | 126 | $39–$383 |
| A/C system repair | 76 | $114–$556 |
| Heating system installation | 55 | $1.1k–$2.4k |
| Install AC | 49 | $1.6k–$2.8k |
| Heating system repair | 44 | $57–$580 |
| Heating system maintenance | 41 | $19–$161 |
