How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREFranklin AC, Plumbing, & Electrical
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.
Franklin AC, Plumbing, & Electrical for HVAC system maintenance
Clear ✕All 198 Google reviews tagged “HVAC system maintenance” · showing 140
He did a good job and took the time to explain all his results.
Extremely conscientious, polite, professional. Explained things well and very knowledgeable about my AC. Recommend Justin highly.
Angel did a great job and answered all of my questions. Would definitely recommend!
The Franklin Technician called early , arrived on time, and worked diligently on all my units. Lee Roberts was very courteous and professional. He did more maintenance than I had seen in 20 years. Then he detailed the work that my systems needed according to industry standards by showing me photos of all equipment needing repairs. He was excellent!
As always, service experience was the best! Arrived promptly, checked out my system and made sure it was winter ready. Lee and Joseph are excellent technicians! So glad Franklin Heating and Air is always there for me.
Angel was very knowledgeable and explained what was going on and what could be done about it. He went above and beyond, was a great experience.
Franklin and it's representative Brett were fantastic, prompt, reasonable, professional, courteous, very knowlegeble and expedicious. In short, they are simply great. I am signed up for their annual maintenance plan and it is great.
Great company , very helpful, knowledgeable personnel. Highly recommend this company as they stand behind their products and services.
Brett was very knowledgeable, helpful and explained everything so I could understand.
Excellent and detailed service. Good communication and I feel informed for future service needs. The tech from today was very friendly and professional.
Axell was really helpful, knowledgable, and took his time finding answers and solutions to the problems he uncovered in our system.
All the technicians who came to service my house today were very professional and able to answer any questions I had.
Axell has been to our property several times now and he’s always a conscientious and polite tech explaining everything in detail and giving great peace of mind on our equipment.
We had a great experience with Axell servicing our AC. He cleaned our coils, explained everything thoroughly, and gave us honest recommendations without trying to upsell or overcharge us. He was personable, knowledgeable, and genuinely seemed to care about helping us rather than just making a sale. It’s refreshing…
I hit the jackpot when I chose Franklin Heat and Air. Very through and professional service both on line and in person. Lee was exceptional. He was polite and very professional. Lee kept me informed every step of the way. I hope he returns the next time I need service. I will definitely use the company again.
Lee Roberts was our tech today. He did a great job and explained the process thoroughly. He was swift in the job, and was very nice. Will use Franklin again!
Brett was very helpful and thorough. I would highly recommend this company.
Axell Morris was 10/10. Courteous, knowledgeable, and went above and beyond. I want Axell as my HVAC tech every time!
Lee is very knowledgeable and clearly knows what he is doing. I appreciate his ability to identify areas that need correction and recognize what may need to be repaired or replaced. His expertise and attention to detail have been very helpful.
Super quick to respond and get the job done! Worked in a timely manner and definitely great price!
Axell was very professional, explained everything to us, and did a great job!
Justin was great...5 stars! His QC on the system was very thorough and caught an issue that would kept the heat from coming on, quickly found and fixed it. Where do you find these bright young men and women?
Lee Roberts did an excellent job checking out our HVAC system to ensure all was well. Would recommend him any time.
Love working with Franklin. Brett was awesome and helped me resolve multiple issues.
Lee was awesome! Great Customer Service, very personable, knowledgeable, and helpful! I highly recommend Franklin for any HVAC, needs!
Francisco is very knowledgeable. Provided a thorough explanation of all the work performed. Resolved the issue. Very friendly, courteous, and customer oriented.
Angel was a very clean cut man. He was very polite and knew what I wanted. I Amy very satisfied 👍👍
Friendly efficient and informative service. Highly recommend
Excellent on-site/in home service from Brett Rutledge.
Lee Roberts was completely thorough and meticulous inspecting the HVAC system in my home. A very knowledgeable and courteous young man. Thank you Lee, I appreciate you.
Lee did a great job!
Lee was on-time, knowledgeable, competent and he was polite, respectful, friendly and pleasant. Excellent representative for the company.
Lee Roberts gave great customer service and was very thorough in details of service rendered. Thank you Franklin AC, Plumbing & Heating Co.👍🏽
Justin did a great job for us. He is a nice young man 👏👍
Justin V. Diligent, thorough, professional, knowledgeable, and polite. ... I can't think of anything that wasn't totally exceptional. You are lucky to have him. Give him a raise. And a bonus.
Love Franklin, will continue using them!
Mickey Lojkar is a great example of the perfect service person. We welcome him anytime you send him to us, as we do all of your staff
Excellent service!
Brett did an excellent job diagnosing the issue. He is also very knowledgeable and able to explain the system in a manner that I could understand. Very polite.
Brett was amazing very informative about what to expect. I would give hhime 10 stars if I could
Lee did a great job. He was professional and very thorough with his work.
Brett Rutledge did an outstanding system maintenance job for me today. He was through, and efficient. He definitely knew his trade. I am a customer with their continuing service contract. I'm glad that I bought it. I paid nothing today.
He was late is day but was very thorough and kept me very aware of what he found and corrected and what he was doing the whole time.
Axell showed up on time and had his shoe covers ready to go. He diagnosed and serviced my HVAC system as planned and got on with his day. First class experience as the consumer.
This is not my first time to give a review of Franklin Home Services. Their excellent service to my HVAC system began many years ago. I switched to this company because I lost faith in a previous long-term service provider. Franklin's technicians, estimates, second opinions, and honesty made my decision to switch…
Excellent service! Great customer service! Devin was kind, friendly and efficient. Thanks for being a great company 🙂↔️ 3-10-25. ⭐️⭐️⭐️⭐️⭐️🤩 Jesse, the electrician, came today to install a surge protector for the house. Exceptional knowledge, considerate, clean work and very personable. If you need an…
The HVAC technician, Lee was very courteous, professional, knowledgable, and thoroughly capable.
He helped diagnose the problem with my HVAC unit.
Brett Rutledge was prompt, through and courteous. My husband and I couldn't be more pleased! He added A little coolant to make the unit run more efficiently. We will recommend Franklin Heating and Air to everyone we know.
Christian Longanecker was great. Very courteous and knowledgeable
Mickey Lojkar was very polite, thorough and professional.
Was WAY more thorough than the last 2 companies used by us. Technician Axel was courteous and very efficient.
Mickey Lojkar our service man was very professional and explained everything to me.
.Lee Roberts came out and then a HVAC maintenance. He did a great job servicing the unit. Explained what he did verbally and with pictures. Highly recommend Franklin.
Angel did a great job analyzing the problems and showing me what he found and what it would take to correct the problem.
Excellent service. Recently signed up for “Autopilot” and was pleasantly surprised with the AC inspection, which was a lot more detailed than I’ve had in the past. I do this to be proactive and not wait for it to fail on a swelteringly hot holiday weekend. The techs were knowledgeable, polite, efficient, and…
Axell did a fantastic job on his visit to look at my HVAC system. He explained things to me thoroughly and was very professional.
Francisco Torres did a great job, professional, friendly, knowledgeable, and informative! Very good and we are glad to be a Franklin Service member! Worth every penny!
Great job by Christian on seasonal tune up. He explained all that he did complete with pics.
Axell was friendly, informative, and thorough with the inspection.
Francisco did a great job! He was prompt and very professional!
Axell was great and friendly. He did a thorough job in checking everything out for me. He knows what he is doing and I will always ask for him every time I need something from Franklin.
Micky and Steven came to my house for inspection. Very thorough, nice and professional!
I’ve been in the area for 20+ years and used a few service companies during that time frame. Franklin Heating & Air is my favorite area HVAC co so far. They are typically on time, honest, courteous and knowledgeable. I was ready to leave this Review with “I trust their judgment” though day after service call I…
Lee was both professional and friendly. I appreciate his thoroughness.
Mickey found a problem with one of our AC units when doing the Spring check up last week. He came today and repaired the problem. He was quick and arrived within the scheduled window. We appreciate this service because it will reduce the chances we can need repairs during the hot summer months. Highly recommend Franklin!!!
Lee was professional, knowledgeable, respectful & friendly. He showed me records of the work he did & communicated well about his arrival time & throughout his visit. Highly recommend Franklin & their team!
Francisco Torres did an outstanding job performing preventive maintenance on my HVAC system. His professionalism, attention to detail, and thorough approach were evident from start to finish. He took the time to carefully inspect, clean, and ensure everything was operating at peak efficiency, while also explaining…
Christian answered my questions (i had two) and checked out the system operation, with a suggestion for follow-up service. This was presented as probably necessary in the future, but not an immediate necessity.
Great service from Lee. He was prompt and courteous during the tune up. He took care to not track dirt into the house and that I understood all that he found during the tune up.
Lee was my technician and did a great job overall.
Lee Roberts did a great job. He was very thorough and explained everything. He showed us pictures of the A/C system.
Christian was excellent today. He arrived on time, spent the time needed to explain his findings, recommendations, and answer all of our questions. Very professional and courteous.
Christian was great! He went above and beyond to ensure out HVAC was diagnosed properly.
Lee did a great job. Thank you
Christian Longanecker was my HVAC service technician today. He was knowledgeable, polite, informative and everything I look for in someone working around my house.
Jaxson was a wonderful technician! I had to rate him between one and 10 I’d give him a 20 he was such a nice gentleman. Hope you have more like him .
Brett did an excellent job! Even though this was an unexpected, weekend service for us, he took the time to explain what he was doing and what the costs would be every step. Highly recommend for HVAC service/repairs.
Diego Valdez did a very good job for us. He was thorough, honest (we needed less work than originally thought) and showed us all his work before and after. We could tell the difference in efficiency after his work was done. Excellent job.
Christian and Brett did an amazing job with our yearly maintenance and heating issue. They explained every detail to us. We are thankful we found a trustworthy/affordable family owned company! It’s so hard to find honesty with all the investors buying multiple companies and driving industry pricing up post covid. We appreciate Franklin!
Lee did a great job with the tune up and gave us good options on repair and maintenance.
Lee Roberts was fantastic! Was a nice, easy visit and I feel comfortable that everything was covered.
Technicians were great. Very knowledgeable and respectful of us and properly. Axell Morris came back to do the calibration. He walked us through what he was doing and answered all our questions. Good work ethic and personable.
Lee did ac maintenance for us. Was very thorough and explained everything he found to me. Great service.
Franklin’s technician Lee Roberts spent a couple hours thoroughly testing, verifying and cleaning our home’s HVAC system. He was very considerate & attentive to the details. The invoice & photos about all aspects of the maintenance was also reassuring of the money being well spent, in the interest of preventative maintenance.
Brett was so professional as was Christian.
Excellent service in carefully assessing both of our units!
Axel was very professional and took the time to cover all the finer points as well as help setting up the furnace app.
Axel did a great job. After the repair, he showed us pictures, and he explained in detail what he had done. He was also helpful in walking us through our system and giving us some tips to make sure the system operates optimally. Axel is articulate and very polite. It was a pleasure having him in our home.
Lee was always communicative, punctual, polite, and knowledgeable about the process. He also shared his observations at the end of the service and asked if I had any questions. I did, and he answered them all. I'm booking my next service for the outdoor units soon.
Lee was prompt, friendly and provided maintenance on our HVAC unit. Thanks
I’ve used Franklin multiple times for different types of projects (HVAC, Water Heater, underground water line) and they’ve been fantastic every time. They communicate extremely well, have awesome people, schedule service extremely quick, and have always had the best pricing for every quote I’ve gotten to compare. I…
Axell and Cade Were incredible. Timely, clear, professional, and answered all my many questions.
Franklin is my insurance company USAA preferred service provider and I agree! Today’s team Axell and Cade were very professional and efficient. Very personable as well. Axell apprised me of the condition of each of the apartments equipment as they progressed through the servicing. I also appreciate the financing.
Axell was extremely professional, polite, and great to work with. We will definitely use Franklin for any of our heating, cooling or plumbing needs. They installed our new heat pump and exchange system about 3-4 years ago at a reasonable price and have been wonderful for all of maintenance/service needs. They are always prompt and have great communications
It's worth every dime to get our HVAC tune-up twice a year by a Franklin tech. We've been using them for years and always 5 star service (including the nice office people)! We just had our fall tune-up on the 2nd and Sam Jarad did an excellent job. Deb V.
Sam was very courteous and professional. He did a great job and really explained the service he did on my heating system. I will definitely be using Franklin in the future!
Angel came by my home In Springdale, AR for a service call on my HVAC equipment (2 units). He was a delight to work with and very knowledgeable. I asked him if he could be assigned to my account. I hope he is! I have been here about 13 months, moving from St. Louis. In St. Louis, John with Matheny HVAC was my guy…
We had three furnaces serviced for winter tune up. Brett Rutledge did the work and he was excellent. Very knowledgeable and great at communicating future recommended services.
Sam from Franklin Home Services is an amazing employee!! Explains the process and findings on servicing units. Very happy and polite and not in a rush. A keeper!!! Great experience in NW Arkansas.
We love Franklin! They do a great job, and they do it at a great price. Sam Jarad was our technician today and did an outstanding job: punctual, personable, good communicator, well trained, documented all his work with photos, and showed us everything he did with clear explanations. Thank you Franklin!
Sam Jarad was great, very knowledgeable.
Mickey was professional, friendly, and knows his business. It was a very informative visit. He's great. Thank you Mickey for your wisdom and advice.
Had a tune-up done, getting ready for winter. Angel did a great job and explained everything. Great customer service! Thank you!
Sam did an excellent job of servicing my HAVC system. He was very thorough and professional. He showed me photos of all his work. Thanks so much.
About a year ago, Franklin replaced my entire HVAC system. Had them come out for a routine tune up (and to help ensure I keep my warranty active) Sam Jarad was the technician and did an excellent job. He was friendly, professional, and thorough—cleaning coils, checking all components, and confirming everything is…
Ryan and Axell were amazing! Super helpful, explained everything, and I actually learned a lot. I’d request them again in a heartbeat (hopefully I won’t have to 😂).
Sam Jarad from Franklin AC did an excellent job servicing our HVAC at my Pilates studio. He explained what needed to be done in words and by showing me the issues with the unit. He quickly fixed them and I can hear the difference in how the much more quiet the unit sounds. It's purring like a kitten. Thank you for the kind and courteous service.
Sam did a great job for us. I’ve been using Franklin for years and they are the best in NWA! They keep our HVAC system running like a top. Would recommend them. Very professional
Our technician Sam did a great job with preventive maintenance on our HVAC system. Arrived at the expected time and got right to work.
On time, thorough, friendly, fair pricing.
Sam was friendly, courteous, and respectful of us and our home. He does solid work, and is very knowledgeable of his craft. Thank you Sam!
HVAC Repair.. We have a difficult Lennox system with 5 zones. I really appreciate the service from Franklin AC for getting the system tuned in was a challenge and they figured it out. Whether you have a small job or large complex one, I highly recommended them.
Sam Jarad was very professional and thorough with his explanations. He took lots of pictures and explained each one fully.
Sam arrived and was super professional. Talked through the work he was going to be doing and he delivered! The photos and care taken to show what all was worked on gave me great confidence in the work and services being provided. Will definitely be using them for any future needs.
I have used Franklin for yearly maintenance on my AC and furnance for several years and am always pleased with their work. Sam was my technician today and he was amazing! He was very polite, knowledgeable and explained everything he did, as well as taking before and after pictures of his work. I highly recommend Sam and Franklin AC.
Great service! Sam was very efficient and thorough. He took pictures and described the steps he for the tune-up of our AC. Franklin AC is a great company. I would highly recommend them.
Excellent service, worked in the rain. Very polite and professional. I felt like he was looking out for my best interest. Your company is always amazing.
Sam did a great job for my HVAC service. He came on time, explained all the details and did an awesome job. I recommend him and Franklin for the service.
Everyone there is very professional, from the phone call to schedule an appointment to the service person, Sam. I’m very pleased with Franklin.
Sam Jarad was my technician and did an excellent job - very friendly, polite, and thorough! I’ve used Franklin for years and trust them.
Sam was polite and thorough. The photos of each part of the HVAC system are so helpful. Great work, Sam!
Excellent & friendly service!
Excellent and efficient service on an annual AC/Heating check over!
Angel was very professional and courteous and did an excellent job. I would highly recommend him and Franklin for HVAC needs.
Very courteous. Shares what they did and what their findings were
Mickey was on-time, professional, courteous and clean with the work area. Franklin’s Heating and Cooling is very responsible and easy to schedule. He cleaned the a/c coils and even suggested a sensor to help air flow. He was fast and efficient. Very friendly and informative young man.
Excellent and very professional!
Tyler arrived on time and completed the work in a personal and professional manner. He explained what the service was and how I would receive a detailed report. This company is definitely a five star rating on every category.
Devin did a fantastic job and was very clear about the issues with the system and the options to assess them.
Very easy to work with! They came out to assess the work at my home in NWA, provided a free estimate and once I decided to move forward they contacted me to schedule a time to come out and complete job. They were very professional, friendly, and did excellent work - once they were done they cleaned up and the…
Devin was very thorough and knowledgeable. He was also very fair and honest. I will never use another company again!
Jaxson..was a sweetheart Thank you
Tyler was very professional n knowledgeable as he serviced my HVAC systems. AND he answered all my questions as I pestered him. He represents Franklin very well.
Tyler was very thorough and explained everything to us. He would definitely be welcomed back.
Jaxson was the friendliest Technician ever!! Very informative and made sure we are aware of the process of repair. 1st time using Franklin and super happy with my choice!
Jaxson Harris is/was awesome. They're honest and very professional when it comes to any decision making, when regarding your heating/cooling units. And I love how they don't try and trick you, like some other companies do.
I am very impressed! I will be using you again! Thank you! I want Jaxson to come every year!
Jaxson did a great job. Very professional and knowledgeable.
Great service, Tyler was knowledgeable and very professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 198 | $19–$176 |
| HVAC system repair | 131 | $83–$880 |
| A/C system maintenance | 126 | $39–$383 |
| A/C system repair | 76 | $114–$556 |
| Heating system installation | 55 | $1.1k–$2.4k |
| Install AC | 49 | $1.6k–$2.8k |
| Heating system repair | 44 | $57–$580 |
| Heating system maintenance | 41 | $19–$161 |
