How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREFranklin AC, Plumbing, & Electrical
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.
Franklin AC, Plumbing, & Electrical for HVAC system repair
Clear ✕All 131 Google reviews tagged “HVAC system repair”
Axell was thorough in his work, asked great questions, and efficiently addressed the reason for the service call. He is an excellent representative of your company and conducts himself in a manner that creates loyal customers. Thank you!
Franklin and it's representative Brett were fantastic, prompt, reasonable, professional, courteous, very knowlegeble and expedicious. In short, they are simply great. I am signed up for their annual maintenance plan and it is great.
Axell has been to our property several times now and he’s always a conscientious and polite tech explaining everything in detail and giving great peace of mind on our equipment.
I hit the jackpot when I chose Franklin Heat and Air. Very through and professional service both on line and in person. Lee was exceptional. He was polite and very professional. Lee kept me informed every step of the way. I hope he returns the next time I need service. I will definitely use the company again.
Axell was timely, efficient, and very polite. He fixed the problem with my A/C and the result was better than I expected.
Axell and Brett helped us so much to troubleshoot an issue we were having with our hvac unit. They helped explain everything and were very patient with questions and concerns. Highly recommend!
Axell Morris was my tech and he was excellent. He was courteous, helpful and ensured everything was 100% working before he left. Would recommend.
Francisco was awesome! Very delightful & courteous. He took the time to review what needed to be done and made a few changes with me. He’s one of the best!!!
Francisco did an awesome job and battled through some adverse conditions. He stayed late into the night insuring that our system was fixed right.
Francisco Torres was top notch. Friendly knowledgeable and very professional. He also fixed the problem.
Lee is very knowledgeable and clearly knows what he is doing. I appreciate his ability to identify areas that need correction and recognize what may need to be repaired or replaced. His expertise and attention to detail have been very helpful.
Francisco Torres with Franklin recently performed service on one of our heat pumps. Really love all of Franklins team but Francisco was awesome. Professional, thorough, excellent communicator, and timely. Really appreciated the visit and always typical of Franklin, 5 star service!
Brett R. was awesome. He explained everything to me in detail and gave me several paths I can take. And his suggestion was not the most expensive one. He was patient with all my questions. We def found our new HVAC company! The service call price is MORE than reasonable.
The tech, Francisco is awesome. He is friendly yet professional. Company got me on schedule quickly, good communication from staff. I believe the name of lady who booked my appointment is Sage, she is very polite and responsive. Thank you.
Brett did a great job on my AC!
Franklin is my go-to place for all things, air conditioning and furnace. They've taken care of me for years and they are always great. Angel was a great technician.
Francisco Torres is the best! He took pictures and video and showed me exactly what was wrong with my air-conditioning unit. He gave me options and prices and helped me schedule another appointment. I cannot say enough good things about Franklin and their staff!
I had a condensor fan lock up for a day on my residential HVAC unit and don't currently have the tools to diagnose the main culprits that usually cause that, so I called Franklin based on the reviews. My tech, Fransisco, was great. Friendly, professional, knowledgeable, and kept me informed the entire call out. I…
Can’t say enough good things about the Springdale, Arkansas Franklin group. The technician was Angel, very prompt and professional. Pricing was way less than what i was expecting. Very honest and got our AC back in business. Zach, you have an excellent company and I will highly recommend you to anyone that I know…
Francisco is very knowledgeable. Provided a thorough explanation of all the work performed. Resolved the issue. Very friendly, courteous, and customer oriented.
Christian was prompt, thorough & professional. We appreciate his kind nature & his attention to detail.
Axel was outstanding! We were his last stop after a 12+ hours day, but you never would’ve known by his attitude. He was thorough, efficient, and knowledgeable. We always have great experiences with Franklin, but this one stood out. Thank you, Axel, for your work ethic! And thank you, Franklin for hiring great folks!
Brett Rutledge was my service rep and did a great job informing me and was quick.
This company was great, we called Monday morning and had someone out the same evening. Brett was professional and resolved our problem during the same visit. He presented multiple solutions and throughly explained the differences, it feels great as a customer to be given multiple options and not feel pressured into making a decision.
Excellent service. Thorough and great to work with! Highly recommend.
Your technician, Angel Hernandez, was totally wonderful. He was polite, knowledgeable and explained every step of his diagnostic process. I asked him a lot of questions and he was very patient. He answered my questions and showed me per his gauges that my 20 yr old unit was not operating correctly. He replaced…
My air conditioning went out on a Friday evening when my husband was out-of-town, and I was home alone with my toddler and infant. I called Franklin and spoke to their AI assistant (which was incredibly human-like and efficient) and Franklin called me back immediately letting me know that a technician would be there…
Justin V. Diligent, thorough, professional, knowledgeable, and polite. ... I can't think of anything that wasn't totally exceptional. You are lucky to have him. Give him a raise. And a bonus.
Angel Hernadez did an absolutely wonderful job. He was both efficient and knowledgeable and took the time to not only explain to me what was wrong with my unit but also showed me and walked me through it.
Mickey Lojkar is a great example of the perfect service person. We welcome him anytime you send him to us, as we do all of your staff
Brett was awesome! Thorough, professional, speedy.
Excellent job, repaired HVAC and checked it out completely. Nice young man
Our AC stopped blowing cold air on Friday; today we had Francisco Torres come out to our house from Franklin to take a look at our unit. Turns out it was the capacitor, so he was able to fix it quickly - and it was a relief to know we wouldn't need a whole new unit! We appreciate you guys, and thank you for taking care of us!
Brett Rutledge did a great job. He communicated his findings well, provided details on the resolution, and information for next steps. Brett is why I continue to use Franklin!
Brett was great. He diagnosed the problem and is getting it fixed. I’m a landlord with 30+ properties and I have Franklin take care of all of them.
Angel was great! Professional and thorough and patient. Thank you!
My service tech Mickey went above and beyond explaining my system’s function and what my options were. He was patient, kind and considerate. Thank you!
Axell Morris arrived the next morning after I called Franklin AC when my unit quit cooling. He was courteous, efficient and knowledgeable. He repaired my unit in 1 1/2 hours, installed a switch so this wouldn’t happen again, and explained everything to me. I will definitely stay with Franklin for my repairs!
The line was ran to the wrong compressor. Went all winter without working heat. Disappointed with Elevation RM and Franklin.
First time customer and they did not disappoint! Angel with Franklin was a very good technician. He was patient and kind. He took a great deal of time explaining to me what the problem was and what need to happen to remedy it. I will start to use Franklin going forward. A+
Mickey Lojkar our service man was very professional and explained everything to me.
I have been using Franklin AC Plumbing and Electrical now for the last 10 years. Have had nothing but great service from them. I recently had the pleasure of meeting with Ayden to repair a leaky shower valve. Ayden assessed and repaired the problem. No more leak! Thank You Franklin and thank you Ayden….
****Updated Review**** Management reached out to me. Maybe the call center rep wasn't understanding my issue. The Samsung part was again defective which is not a reflection on Franklin as it turns out. They were very hands on in resolving this issue under warranty. The owner even reached out to me a few days…
HVAC repair done quickly and at a great price. The service Fransisco Torres provided was more awesome than awesome ever thought about being! I'm extremely happy!
Had to replace a 20-year-old HVAC that was basically on its last breath. Called 4 companies to quote. One never even called back, two showed up and just tried to sell me a unit as fast as possible. Franklin was the only one that actually slowed down, listened, measured everything, and pointed out things I wouldn’t…
Brett provided a temporary fix to get system online during a very hot day. He was very polite and professional.
Mickey Lojkar was the technician sent out. He was professional, and knowledgeable, completing all repairs quickly. Have used Franklin for the past 3 years now and have been very happy with their prompt service.
Brett and Francisco were very knowledgeable and answered all of my questions. Great guys to work with.
This was our first time using Franklin AC. The communication was very good with reminders the day they were coming and a text to tell me when the tech was on his way. Angel was the service tech who came out to look at our air conditioning unit and he was so nice..friendly personality and he took the time to explain…
Called for repair service on an unresponsive A/C unit and Franklin sent me their very best technician who diagnosed and repaired the it quickly. He explained the entire process of repair and indicated all the elements that he installed providing confidence that the issue has been resolved. Great experience.
I am so pleased with the service I received from Franklin today! They were able to work me into the schedule and my technician, Angel, was so wonderful! He stuck with it until he fixed it, even on this cold afternoon/evening, and was pleasant and patient through the whole process…thanks Angel!
Jaxson was a wonderful technician! I had to rate him between one and 10 I’d give him a 20 he was such a nice gentleman. Hope you have more like him .
Mickey was the best. Thanks
Great service from Franklin AC, etc. Have used them for years, but recently had AC unit go out. Thought we were going to need replacement. Technician worked the problem for over an hour and found simple answer for much, much less. Thank you Franklin Air.
Brett Rutledge was amazing! Very helpful and knowledgeable! Brett explained what he was doing and made me feel comfortable with the work he was performing! I’ve used Franklin often for my A/C needs and recommend them highly!
Brett did an excellent job! Even though this was an unexpected, weekend service for us, he took the time to explain what he was doing and what the costs would be every step. Highly recommend for HVAC service/repairs.
Diego Valdez did a very good job for us. He was thorough, honest (we needed less work than originally thought) and showed us all his work before and after. We could tell the difference in efficiency after his work was done. Excellent job.
Christian and Brett did an amazing job with our yearly maintenance and heating issue. They explained every detail to us. We are thankful we found a trustworthy/affordable family owned company! It’s so hard to find honesty with all the investors buying multiple companies and driving industry pricing up post covid. We appreciate Franklin!
Lee did a great job with the tune up and gave us good options on repair and maintenance.
Appreciate Angrl and Diego for getting me up and running. The Franklin team took care of me.
Very professional guys came out and efficiently diagnosed my HVAC. Couldn’t ask for better service
This company helped us get our HVAC unit and heater running so smoothly, fast and very professional! The best our little family could have hope for! The installation done by Sam and his team was incredible. The technician Axell was so knowledgeable, professional, friendly and so kind! Their electrician Jim was over…
Technicians were great. Very knowledgeable and respectful of us and properly. Axell Morris came back to do the calibration. He walked us through what he was doing and answered all our questions. Good work ethic and personable.
Devin did a great job very professional, checked all the components and provided great feedback.
Brett was very thorough explaining the issue with my furnace. He had several photos and provided several options for the repair. He was very courteous and professional. He left everything very clean. Franklin is my go to company! They’re prompt with their service calls, and most important very honest!
Axel was very friendly and prompt! Excellent service
Franklin Heating and their employee Mickey are the upmost professionals. He arrived in a timely manner and was able to identify our heating problem.
Had a great experience with Angel at Franklin Air Conditioning, he diagnosed the issue with our furnace, Franklin ordered the parts, and retuned to remedy the issue. No unexpected cost overruns or issues.
Mickey was awesome. Fixed our old unit and told us what to watch it for. Explained everything thoroughly. Will use again.
Franklin Heat and Air has amazing customer service. They go above and beyond to help you out. Tyler Martin was the service provider on my last 2 repair calls. He is knowledgeable, friendly, and was able to diagnose and fix the issues my HVAC system had. I will continue to be a loyal customer to this company.
Highly recommend Franklin AC, Plumbing & Electrical. Estimator was very thorough and told Us about things that the other companies overlooked. Choosing them was easy. Crew was very good and fixed all of the things that they told us would be fixed.
Tyler Martin is a phenomenal asset to your company. He is professional and personable. I will be recommending this company to my friends, as well as calling them myself for any needs in the future.
Franklin is always the best! They responded quickly to our concern and spent the time assign to make sure they were clear on the problem. Amazing service- very professional
Ryan and Axell were amazing! Super helpful, explained everything, and I actually learned a lot. I’d request them again in a heartbeat (hopefully I won’t have to 😂).
Great product, service, and experienced installers who treat their customers with respect and a smile. Thank you Alex for your help.
I had an evaporator coil replacement and the tech lead Tyler A. and his crewmate were awesome from start to finish. They were very courteous and kept me in the know of what they were doing and even stayed late to finish the job. So grateful for their hard work. I will continue to use them for future work.
Even though replacing an HVAC system sucks, Franklin made the process simple and smooth. Our 19 year old AC was on it's last legs, and Franklin came in with the most reasonable quote compared to competition. Tyler Martin stayed at my house until 9pm to perform the initial inspection, and provided stellar customer…
HVAC Repair.. We have a difficult Lennox system with 5 zones. I really appreciate the service from Franklin AC for getting the system tuned in was a challenge and they figured it out. Whether you have a small job or large complex one, I highly recommended them.
Sam Jarad was very professional and thorough with his explanations. He took lots of pictures and explained each one fully.
Very professional and nice. Explained the problem and fixed it quickly.
Mr. Tyler Martin is the type of professional technician that every boss wishes he had several more of.. Tyler was very courteous, and more importantly extremely knowledgeable. Tyler quickly diagnosed the problem with my A/C unit and repaired it.. Tyler still took the time to make sure there weren’t any other issues…
Excellent service, worked in the rain. Very polite and professional. I felt like he was looking out for my best interest. Your company is always amazing.
Tyler was professional in every way (i.e., on-time, knowledgeable and caring). He took the time to explain every detail and did not try to sell me anything I didn’t ask for. In addition, the front office was polite and efficient in dealing with my HVAC needs. Thank you!!
Nick was very knowledgeable and did a great job!
Angel was very professional and courteous and did an excellent job. I would highly recommend him and Franklin for HVAC needs.
Tyler came out to diagnose an issue. He was super helpful and fast - and he taught me a ton about my system. There’s no better deal on HVAC work in NWA
HVAC Tech Devin was professional and proficient. Will be using Franklin for all my HVAC needs.
Mickey was on-time, professional, courteous and clean with the work area. Franklin’s Heating and Cooling is very responsible and easy to schedule. He cleaned the a/c coils and even suggested a sensor to help air flow. He was fast and efficient. Very friendly and informative young man.
Jaxson was very professional and informative. He does an excellent job. Highly recommend his service and this company.
Tyler was very thorough and explained everything to us. He would definitely be welcomed back.
Great experience with Jaxson. He was friendly and helpful and explained the next steps throughly.
Jaxson was the friendliest Technician ever!! Very informative and made sure we are aware of the process of repair. 1st time using Franklin and super happy with my choice!
I am very impressed! I will be using you again! Thank you! I want Jaxson to come every year!
He did a great job for us as always. We always use Franklin Hth and Air because they do excellent work and always willing to help.
Great experience with Franklin Heating & Air. Tyler was very knowledgeable and professional. I didn’t have to ask him to wear shoe covers inside my house! Quality work and reasonable pricing - Franklin is a company with expertise and integrity, not easy to find these days in NWA.
I was very impressed with the young men who came out to my house. They were knowledgeable and very kind and polite. Professional!!!
I am a new homeowner and my AC went out with the hot weather. I didn’t know what the problem was, but Tyler came on time and was extremely informative about the issue and how to fix it. He even gave me additional tips on how to keep my unit running efficiently. I will be using Franklin Heating & Air again for my future needs!!
Highly recommend! Excellent customer service!
When needing services from a company I always check reviews. Franklin Heating and Air did not disappoint and the reviews were very accurate. Great experience from the initial phone call to the prompt service call from Tyler. I highly recommend this company for their professionalism, promptness, fair pricing and knowledge!
Tyler came to fix our AC after it went out suddenly. He was quick, professional, affordable and helpful! Thanks so much Tyler! We will definitely use your company again in the future !
Unique whine from air handler that turned out to be a air leak. Fantastic fast service 👍
Wonderful business, they solved my problem promptly and got my AC running again, then checked my freon levels to make sure even they were good to go, will be using them again if and when they're needed! Their technician was friendly, attentive and professional 10/10
Second trip back from Franklin as we had to repair an electrical part for them to ba able to complete a job. 100% satisfied, excellent customer service and goes above and beyond. So thankful!
Colton was very professional, personable and capable. The price was right and the service from the point of making the appointment until Colton walked out the door was impeccable. Will definitely call Franklin Heating & Air again.
Jaxon was really great! Communicated well and very professional. Great job!
Franklin is amazing. Everyone from the office staff to sales to the technicians are professional and helpful. I’m thankful for their honesty and hard work.
Colton did a great job! Highly recommend Franklin Heat and Air
Just wanted to compliment kyle on his experience and knowledge to finding the issue and taking care of it with ease. I will never use a different company than Franklin. If you use anyone else you are not doing your self justice. They care about the customers needs and take care of it. I will recommend kyle to all my…
Very friendly and knowledgeable
Kyle was friendly, knowledgeable and very professional. He was happy to explain, give options and quickly repaired our system. We were very pleased with the service. We will certainly use Franklin and Kyle again.
They did a good job and didn't try to screw me. I am satisfied.
The best of the best! From scheduling to finished job. These folks are the best in NW Arkansas
These guys have continuously done quality work with prices well below competitors, there hasn’t been a time they couldn’t fix something on the 25 year-old HVAC system we had. Just finally decided to have them do a full HVAC system replacement. We have zero complaints. Thanks Cade and Demetri.
I love the quality of their service always friendly. and they always call about 15 minutes before they come out. The only thing I wish they would do. Is bring back the service contract.
Kyle was awesome and super knowledgeable. He communicated well all the options that were causing our system's issues, and was able to identify the problem and get our system working again! Would highly recommend.
I called the people who installed the system but they couldn't come for 5 days. I called Franklin and Kyle was great. He came out on a Saturday morning for way less than others charge. The heat index is 100 outside but I'm staying cool again! Would recommend anytime.
Kyle was wonderful to work with. He took the time to answer all our questions about our very old HVAC system. He was professional, knowledgeable, and kind. We will definitely continue to use Franklin in the future!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 198 | $19–$176 |
| HVAC system repair | 131 | $83–$880 |
| A/C system maintenance | 126 | $39–$383 |
| A/C system repair | 76 | $114–$556 |
| Heating system installation | 55 | $1.1k–$2.4k |
| Install AC | 49 | $1.6k–$2.8k |
| Heating system repair | 44 | $57–$580 |
| Heating system maintenance | 41 | $19–$161 |
