Experts Reviews · Company report
Franklin AC, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Franklin AC, Plumbing, & Electrical

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Franklin AC, Plumbing, & Electrical is better than 96% of garbage disposal repair.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 95% of garbage disposal repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Franklin AC, Plumbing, & Electrical is better than 97% of garbage disposal repair.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.

Franklin AC, Plumbing, & Electrical for heating system installation

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Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 55 Google reviews tagged “Heating system installation” · showing 20

Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Justin and Cole were both very kind and professional. Very charismatic personable. Great techs!

Paid $2,000+Great priceHeating system installation
JamesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Franklin installed our entire HVAC and hot water heater almost a year ago. From initial contact to finalizing install they were patient with my many questions and curiosities. In answering my questions and concerns I felt reassurance that they were the one for us out of the many, many good options in the N.W.A.…

Paid $1,000+Reasonable priceWater heater installationElectrical inspectionsInstallation
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Cade and crew came in early and stayed until the job was complete. 12 hours is a long day! They were all polite and professional. When there was a hiccup-no problem. Cade did the troubleshooting and all was great! The communication was very appealing to a non-A/C person. I really appreciate Franklin and their staff!

Paid $1,000+Not sureInstallationHVAC duct & vent repairHeating system installation
SteveLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Good experience from start to end. Axel and Justin were particularly helpful in getting the new system set up properly and explaining the newfangled thermostats.

Heating system installationInstall thermostat
Carole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I hired Franklin to install a new water heater and new HVAC system. I had never worked with them before, but it was a good experience. Ayden did a great job installing the new water heater and troubleshooting a problem with a faulty part on the heater a few days later! In addition, Marc and his crew were very…

Paid $1,000+Reasonable priceWater heater installationHeating system installation
Elise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Franklin did a really good job installing our new HVAC system. Their team members are knowledgeable, kind and very communicative. Great experience!

Paid $1,000+Reasonable priceHeating system installation
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The Franklin installation team were police, knowledgeable, and thorough. Axell came to collaborate and inspect and was very knowledgeable and ensured I knew how to properly use my new thermostat and set schedule temperatures. Thanks for getting me back home and comfortable with my new HVAC system!

Paid $1,000+Reasonable priceHeating system installationInstall thermostatInstall AC
DawnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I highly recommend Franklin Heating and Air! They replaced the Heat/Air unit during the coldest day. Cade did a great job explaining things to me. It works great and so quiet! Cade and Axel were just back to check on the unit to be sure it was working right. They did a great job. Thank you!

Heating system installationInstall thermostat
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had another wonderful experience with Franklin! This time it was for a full HVAC replacement. Cade, Timothy, Chris, Ryan, and Axel all did a thorough job handling their respective responsibilities. They were professional, knowledgeable, and dependable. Carrie and Sage, from the office, are excellent to work with…

Paid $1,000+Reasonable priceA/C system repairHeating system installationInstall thermostat
Freddie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The team at Franklin did an amazing job working with me to have a new HVAC system installed at my house. From an initial consultation on options and best fit to the day of installation and follow up inspection, the team members did a great job explaining the process. Cade and the team on install day completed all…

Paid $1,000+Great priceInstallationHeating system installationInstall AC
Tony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Thank you Angel for your technical professionalism during today's HVAC inspection service. I especially appreciate the concise and thorough explanations of maintence options to keep my unit ahead of the game.

Paid $100–200Reasonable priceA/C system maintenanceHeating system installation
DianneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Axell is such a nice polite young man! He is knowledgeable and cares about the customer!! Franklin is lucky to have him!

Great priceHeating system installation
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional did a great job Pedro Martinez polite and detail oriented

Heating system installationInstall AC
Eleanor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thanks go to the Franklin team who installed my new HVAC system. Excellent job! Special thanks to Cade, Hector, and Marco on the install. Axell was professional and competent in the follow up quality check!

Paid $1,000+Reasonable priceHeating system installationInstall ACThermostat installation
Malinda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Franklin A/C, Plumbing & Electrical did a FANTASTIC job installing and explaining the process of purchasing a new HVAC system. I got several quotes with other companies and did some of my own research on which system to purchase. Franklin stuck out because of the time they spent explaining the process to me. This…

Paid $1,000+Reasonable priceHeating system installationInstall AC
S.Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We bought our house last year with the knowledge that we had a 27-year-old unit and it was going to have to go someday. When it decided to give out in the middle of the summer, it was quite a stressful ordeal. I loved that Franklin encouraged grabbing quotes from other companies and was always there to answer any…

Paid $1,000+Great priceHeating system installationInstall AC
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Got a new unit installed last week and Will did an excellent job, QA Axell came by today to double check the install and did a thorough job! Franklin’s price and turn around time was super fast and on point.

Paid $1,000+Great priceHeating system installation
BrandyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Franklin just installed two HVAC units for us and did a great job! I received the quote a few months ago knowing we would replace soon. They were helpful, informative and explained what units would be the best choice for our home. All the service tech's were great - I wish I could remember everyones name but know…

A/C system repairInstallationHVAC duct & vent repair
Del12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This vendor provided superior quality equipment at very fair prices. The technicians were knowledgeable and polite. Furthermore, they had great work ethic.

Great priceInstallationHeating system installation
RichardLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We had a new seer 17 heat pump, air handler and thermostat installed last year by Franklin Heating and Air. It has performed marvelously, energy efficient and very quiet! We needed a service call yesterday because we awoke to a thermostat that was blank and a cool house. To my delight and surprise, Jaxson White…

Reasonable priceInstall ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality

Show more heating system installation reviews (35 more) →

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 55%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance198$19–$176
HVAC system repair131$83–$880
A/C system maintenance126$39–$383
A/C system repair76$114–$556
Heating system installation55$1.1k–$2.4k
Install AC49$1.6k–$2.8k
Heating system repair44$57–$580
Heating system maintenance41$19–$161

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