Experts Reviews · Company report
Franklin AC, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Franklin AC, Plumbing, & Electrical

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Franklin AC, Plumbing, & Electrical is better than 96% of garbage disposal repair.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 95% of garbage disposal repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Franklin AC, Plumbing, & Electrical is better than 97% of garbage disposal repair.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.

Franklin AC, Plumbing, & Electrical for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$19–$161
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Heating system maintenance” · showing 20

Forrest3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Lee Roberts . Came by and maintenance on our system He was courteous, knowledgeable and efficient

Paid $1–200Reasonable priceHeating system repairHeating system maintenanceService not listed
Tim12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Lee did a great job. He was professional and very thorough with his work.

Paid $800–1,000Reasonable priceHVAC system maintenanceElectrical inspectionsHeating system maintenance+ Responsiveness+ Punctuality+ Quality
CarolLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Brett Rutledge was prompt, through and courteous. My husband and I couldn't be more pleased! He added A little coolant to make the unit run more efficiently. We will recommend Franklin Heating and Air to everyone we know.

Not sureA/C system maintenanceHeating system maintenanceHVAC system maintenance
Patricia15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Francisco did a very good job and was very thorough, and well informed. He spent time explaining things to me, and I appreciate him very much.

Paid $1–100Reasonable priceHeating system maintenance
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Super professional and friendly, Axell was very knowledgeable and efficient.

Heating system maintenance
ALISHA5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service and reasonable pricing! Didn’t try to sell me programs or urge me to replace units as I’ve experienced with other companies.

Paid $100–200Reasonable priceHeating system maintenance
NoahLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve used Franklin multiple times for different types of projects (HVAC, Water Heater, underground water line) and they’ve been fantastic every time. They communicate extremely well, have awesome people, schedule service extremely quick, and have always had the best pricing for every quote I’ve gotten to compare. I…

Paid $1,000+Great priceHVAC system maintenanceHeating system repairHeating system maintenance
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome. All of it at the top. Thank you so much

Heating system maintenance+ Value
Cyndi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jesse Muñoz was very friendly and helpful

Heating system repairHeating system maintenance+ Responsiveness+ Punctuality+ Professionalism
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Devin introduced himself upon arrival told me what he would be doing the went to work immediately. Very courteous and professional. Good hob and satisfied with work.

Heating system maintenance
Judith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Good feedback of service performed and consequences if such maintenance were missed.

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Franklin's is very professional and friendly. I asked for a "on fixing my current unit and a new one it went. Tyler was able to fix my current unit quickly and affordable. If you need your AC or heater repaired I suggest call franklin heating an air.

Heating system maintenance+ Professionalism
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Colton was on time, very knowledgeable and figured out the issue. Fixed the problem and also taught me about AC’s.

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Eunice11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I felt like the technician was knowledgeable and did a great job.

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
LeeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kyle called us before coming over and was on time. His friendly and open demeanor made it very easy to understand his thoughts and concerns about our heating issue. He spent the time, did not rush, and answered all questions. He even helped figure out which things needed replacing and how the company could send us…

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Franklin install two new heating and air units two years ago, and we have used them for our spring and fall service/tune-ups since: they are always professional and quickly responsive in all interactions; Jacob, who came today for our fall service, was friendly and knowledgeable while performing my service and answering all questions.

Heating system maintenance+ Responsiveness+ Punctuality+ Professionalism
Donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Wonderful service.

A/C system maintenanceHeating system maintenance+ Punctuality+ Quality+ Professionalism
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick service, very helpful.

Heating system maintenance
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service & very knowledgeable. Highly recommend.

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
VLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kyle did an outstanding job. No pressure to upsell unlike some of these other companies out here.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Show more heating system maintenance reviews (21 more) →

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 55%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance198$19–$176
HVAC system repair131$83–$880
A/C system maintenance126$39–$383
A/C system repair76$114–$556
Heating system installation55$1.1k–$2.4k
Install AC49$1.6k–$2.8k
Heating system repair44$57–$580
Heating system maintenance41$19–$161

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