Experts Reviews · Company report
Franklin AC, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Franklin AC, Plumbing, & Electrical

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Franklin AC, Plumbing, & Electrical is better than 96% of garbage disposal repair.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 95% of garbage disposal repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Franklin AC, Plumbing, & Electrical is better than 97% of garbage disposal repair.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.

Franklin AC, Plumbing, & Electrical for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Installation”

KrisLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

These guys are great, did great and answered all the questions. Highly recommend them.

Great priceToilet repairInstallationToilet installation
Lana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Ayden Kubiak and his assistant did a fantastic job installing my sink. They were very skilled thorough and courteous. We appreciate their fine job.

InstallationFaucet installation
Jill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We needed a new sink replacement and Franklin was our first call as always. With all the corporate companies replacing family owned businesses, we prefer to use family owned!!! You cannot go wrong with Franklin!! No outrageous pricing and hidden fees. They are honest, dependable, and beyond knowledgeable . Ayden did…

Great priceInstallation
SandyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

****Updated Review**** Management reached out to me. Maybe the call center rep wasn't understanding my issue. The Samsung part was again defective which is not a reflection on Franklin as it turns out. They were very hands on in resolving this issue under warranty. The owner even reached out to me a few days…

HVAC system repairA/C system repairInstallation
JamesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Franklin installed our entire HVAC and hot water heater almost a year ago. From initial contact to finalizing install they were patient with my many questions and curiosities. In answering my questions and concerns I felt reassurance that they were the one for us out of the many, many good options in the N.W.A.…

Paid $1,000+Reasonable priceWater heater installationElectrical inspectionsInstallation
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Cade and crew came in early and stayed until the job was complete. 12 hours is a long day! They were all polite and professional. When there was a hiccup-no problem. Cade did the troubleshooting and all was great! The communication was very appealing to a non-A/C person. I really appreciate Franklin and their staff!

Paid $1,000+Not sureInstallationHVAC duct & vent repairHeating system installation
Freddie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The team at Franklin did an amazing job working with me to have a new HVAC system installed at my house. From an initial consultation on options and best fit to the day of installation and follow up inspection, the team members did a great job explaining the process. Cade and the team on install day completed all…

Paid $1,000+Great priceInstallationHeating system installationInstall AC
BrandyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Franklin just installed two HVAC units for us and did a great job! I received the quote a few months ago knowing we would replace soon. They were helpful, informative and explained what units would be the best choice for our home. All the service tech's were great - I wish I could remember everyones name but know…

A/C system repairInstallationHVAC duct & vent repair
Del12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This vendor provided superior quality equipment at very fair prices. The technicians were knowledgeable and polite. Furthermore, they had great work ethic.

Great priceInstallationHeating system installation
Finally6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It’s quite obvious that Franklin is selective in their hiring process. Tyler presented things well & was always available to answer questions, Cade & Hector totally dominated our full system install, and Axel followed up with a careful inspection that gave us peace of mind. Super respectful, very professional, and easy to work with - we are thankful!

InstallationHeating system installationInstall thermostat
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Franklin Heating and Air has the kindest & most professional service people. They’re always on time, respectful of my home, clean up after themselves and they stay until the job is done! I’ve used several hvac companies but Franklin is the best! They have repaired, patched and finally replaced two 20+ year old…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The folks at Franklin were top notch from the initial estimates, through installation process and the follow up afterwards. The job was done in a very timely manner without any issues. As impressed as I am by what they did for my home was the work that they did for one of my neighbors. The team at Franklin went out…

Installation
JanelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They have high ratings for a reason! Great service, products and prices. We saved thousands of dollars going through them and they did a fantastic job putting in our AC/Heating system. Can't recommend them enough.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 55%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance198$19–$176
HVAC system repair131$83–$880
A/C system maintenance126$39–$383
A/C system repair76$114–$556
Heating system installation55$1.1k–$2.4k
Install AC49$1.6k–$2.8k
Heating system repair44$57–$580
Heating system maintenance41$19–$161

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