Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREFranklin AC, Plumbing, & Electrical
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Franklin AC, Plumbing, & Electrical is better than 96% of garbage disposal repair.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 95% of garbage disposal repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Franklin AC, Plumbing, & Electrical is better than 97% of garbage disposal repair.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
Reviews for your job
Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.
Franklin AC, Plumbing, & Electrical for outdoor plumbing system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$1.6k
All 1 Google reviews tagged “Outdoor plumbing system repair”
Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Arrived on time as agreed, technicians were friendly, efficient & very professional. Work was done correctly and provided me with all the information I needed.
Paid $600–800Reasonable priceOutdoor plumbing system repair
Price
$227-33% vs typical garbage disposal repair
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 38%Reasonable 55%Overpriced 1%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 198 | $19–$176 |
| HVAC system repair | 131 | $83–$880 |
| A/C system maintenance | 126 | $39–$383 |
| A/C system repair | 76 | $114–$556 |
| Heating system installation | 55 | $1.1k–$2.4k |
| Install AC | 49 | $1.6k–$2.8k |
| Heating system repair | 44 | $57–$580 |
| Heating system maintenance | 41 | $19–$161 |
