Experts Reviews · Company report
Franklin AC, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Franklin AC, Plumbing, & Electrical

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Franklin AC, Plumbing, & Electrical is better than 96% of garbage disposal repair.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 95% of garbage disposal repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Franklin AC, Plumbing, & Electrical is better than 97% of garbage disposal repair.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.

Franklin AC, Plumbing, & Electrical for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$480
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 18 Google reviews tagged “Toilet repair”

KrisLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

These guys are great, did great and answered all the questions. Highly recommend them.

Great priceToilet repairInstallationToilet installation
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ayden did a great installation of a water heater and two toilets.

Paid $2,000+Reasonable priceToilet repairWater heater installation
Janet1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everyone from Franklin I have dealt with is polite, friendly and helpful. Their work product is good. Adrian M. kept us informed about his progress and any issues that he encountered.

Paid $1–200Reasonable priceToilet repair
TerriLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The lady who answered my call was extremely professional and polite. She got me scheduled right away and explained the process which was very helpful since I have never called them before. The technician called me to let me know he was headed to our home and called me once the work was complete and explained what…

Paid $1–200Reasonable priceToilet repair
Nancy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very polite. Was clear about costs and options. Worked quickly and no mess!!

Paid $400–600Not sureToilet repair
richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Professional corteous attention

Paid $200–400Reasonable priceToilet repair
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Stephen T was great. On time, great communication and was a great representation of Franklin!

Paid $200–400Great priceToilet repairToilet installation
RonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We were impressed with Franklin AC, Plumbing and Electrical from the start. The inspection and estimate for our plumbing needs was where we started. Then Stephen returned with Dylan to complete the work. They were prepared and showed us pictures of the before and after work. Everything was clear,y explained. We…

Paid $1,200–1,400Reasonable priceToilet repairFaucet repairService not listed
Hubie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Stephen did a great job, very positive about things - only thing I didn’t like was our “total” cost, think alike pricy but we had to get completed

Paid $600–800OverpricedToilet repair
Kristin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m a property manager and Ayden saved the day for me! And Saige helped me schedule for day of visit! Exceptional service!! Check the picture for what they retrieved from the tank trap

Customer photo from Kristin's review
Paid $300–400Reasonable priceToilet repair
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stephen Thornburg did an excellent job. He was knowledgeable, efficient, and very courteous. We could not have asked for a better technician. He finished the repairs in a timely fashion and left everything nice and clean. We appreciate Stephen and the work he did.

Great priceToilet repair
Travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Technician Stephen Thornburg did a great job! He quickly diagnosed and repaired my toilet. Left no mess. Price was reasonable for the job. I would happily call him for any other plumbing repair I need.

Paid $300–400Reasonable priceToilet repair
sandeepLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a great experience with Franklin. Ayden Kubiak was professional, helpful, and made the entire process very easy. Highly recommend!

Toilet repair
joy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ayden Kubiak was very knowledgeable about the fact we needed to get a new toilet. He went over the cheapest to the more expensive options. He even checked to water pressure before he left the house.

Toilet repair
AliciaLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ayden was great and got our issue fixed super quickly! I'll definitely be giving Franklin a call when I need services again!

Great priceToilet repair
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very nice, pleased with work. Would definitely recommend him. Bill

Toilet repair
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Signed up for Franklin’s annual maintenance contract. Stephen came out to drain my hot water heater and do a thorough plumbing inspection. Found a couple of issues and was able to get them fixed quickly. He was extremely personable and professional. Will definitely use them for my plumbing needs!

Paid $100–200Great priceToilet repairService not listed+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Paid $1,000–1,200Reasonable priceToilet repairService not listed

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 55%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance198$19–$176
HVAC system repair131$83–$880
A/C system maintenance126$39–$383
A/C system repair76$114–$556
Heating system installation55$1.1k–$2.4k
Install AC49$1.6k–$2.8k
Heating system repair44$57–$580
Heating system maintenance41$19–$161

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