Experts Reviews · Company report
Franklin AC, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Franklin AC, Plumbing, & Electrical

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 5.0★ from 1,392 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Franklin AC, Plumbing, & Electrical is better than 96% of garbage disposal repair.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 95% of garbage disposal repair.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Franklin AC, Plumbing, & Electrical is better than 97% of garbage disposal repair.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Franklin AC, Plumbing, & Electrical is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Franklin AC, Plumbing, & Electrical for 8 kinds of job.

Franklin AC, Plumbing, & Electrical for water heater installation

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Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Water heater installation”

Lost3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very quick response Ayden was really friendly and professional! Thanks Gilbert

Paid $2,000+Reasonable priceWater heater installation
MelanieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I've used Franklin for AC and electric in the past. They are always quick to respond and the work is always top rate. Today I had to replace my 21 year old water heater. Ayden Kubiak did the job. He was on time, polite and knowledgeable.

Paid $2,000+Reasonable priceWater heater installation
Mitchell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chose Franklin for a water heater replacement due to their extremely prompt communication and reasonable pricing. Once I signed the contract, I was contacted to setup the installation. Ayden and Dylan arrived on time and had the 30 year old water heater out and replaced in under an hour.

Paid $2,000+Reasonable priceWater heater installation
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ayden did a great installation of a water heater and two toilets.

Paid $2,000+Reasonable priceToilet repairWater heater installation
Stewart5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ayden and Ben showed up and got right to it. All the repairs that were discussed previously were made and the crew cleaned up before they left. They walked through each repair with me and showed me what they installed/replaced. Also performed demonstration on outside faucets to ensure no issues before they left.

Paid $1,800–2,000Reasonable priceWater heater installationA/C system maintenancePlumbing pipe repair
FionaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our hot water heater broke so we used Franklin to replace it. (We got estimates with 5 other plumbing companies and Franklin was the most competitive) We were able to schedule an appointment in just a few days so we weren’t without hot water for long thankfully. Ayden Kubiak and his coworker replaced it very quickly…

Customer photo from Fiona's review
Paid $2,000+Reasonable priceWater heater installation
chuck2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Steven Thornburg did a superb job installing my new hot water tank. Steven made sure all water lines were free from air pockets. Will use Franklin plumbing/heating/AC and electric!🙌

Great priceWater heater installation
RayLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are very pleased to have chosen Franklin for replacing our 50gal water heater beneath the house. Installers Ayden and partner are a great team. We made our choice between two top reviewed HVAC companies. Franklin blew the socks off their competitor Bud by 22% for the same brand tank. No installation issues at all. Thanks Franklin and team.

Paid $2,000+Great priceWater heater installation
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Nice young man, did his job well. Before he left made sure his coworkers HVAC guys had plenty of water. He did a great job.

Paid $1,800–2,000Water heater installation
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great price and service. On time arrival and expert and friendly installation. Thanks!

Paid $2,000+Reasonable priceWater heater installation
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The technican is very good one! Friendly and serious worker. Good communicate with me.

Paid $300–400Reasonable priceWater heater installation+ Responsiveness+ Punctuality+ Quality
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Mickey found a problem with one of our AC units when doing the Spring check up last week. He came today and repaired the problem. He was quick and arrived within the scheduled window. We appreciate this service because it will reduce the chances we can need repairs during the hot summer months. Highly recommend Franklin!!!

Water heater installationHVAC system maintenance
JamesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Franklin installed our entire HVAC and hot water heater almost a year ago. From initial contact to finalizing install they were patient with my many questions and curiosities. In answering my questions and concerns I felt reassurance that they were the one for us out of the many, many good options in the N.W.A.…

Paid $1,000+Reasonable priceWater heater installationElectrical inspectionsInstallation
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ayden did a great job of installing my water heater. He was very organized and methodical. He knew exactly what he was doing. He represented your company well.

Paid $1,000+Reasonable priceWater heater installation
Carole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I hired Franklin to install a new water heater and new HVAC system. I had never worked with them before, but it was a good experience. Ayden did a great job installing the new water heater and troubleshooting a problem with a faulty part on the heater a few days later! In addition, Marc and his crew were very…

Paid $1,000+Reasonable priceWater heater installationHeating system installation
SteveLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Tommy and his crew from Franklin arrived on time, made a clean installation, left the area exactly how he found it in clean condition, and we have hot water again! Franklin installed a Bradford White unit, considered to be the best on the market. We also used Franklin for our HVAC install, and also completely happy…

Great priceWater heater installation
RyanLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

2nd time we have used them. First time, they had same day availability and Jaxson came out to help us. Second time, Mason and Dylan came out and installed a new water heater for us and were quick. I will always use them for any AC, Plumbing, or Electrical needs.

Great priceWater heater installation

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 55%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance198$19–$176
HVAC system repair131$83–$880
A/C system maintenance126$39–$383
A/C system repair76$114–$556
Heating system installation55$1.1k–$2.4k
Install AC49$1.6k–$2.8k
Heating system repair44$57–$580
Heating system maintenance41$19–$161

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