Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%86+20.8Value 14%82+11.6Replies to reviews 7%100+7.1Craft & service penalty73−2.7Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREFred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis)
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #269Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.8★ from 162 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) is better than 81% of carpet cleaning.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) is better than 86% of carpet cleaning.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) is better than 73% of carpet cleaning.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) is better than 82% of carpet cleaning.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) is better than 100% of carpet cleaning.A
100
Reviews for your job
Customers hired Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) for 3 kinds of job.
Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) for area rug cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#194 / 197
All 25 Google reviews tagged “Area rug cleaning” · showing 20
Kathryn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They did a remarkable job of cleaning my rug. It looks new!
Area rug cleaning+ Responsiveness+ Punctuality+ Quality
claude3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They were efficient and kept their word.
Area rug cleaning+ Responsiveness+ Punctuality+ Professionalism
Kay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
My rug was ready as promised! The workmanship on the cleaning was stellar!
Area rug cleaning+ Responsiveness+ Professionalism
Claire7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I have had several antique oriental rugs repaired and cleaned at Fred Remmer’s and they do a wonderful job! Highly recommend!
Area rug cleaning+ Responsiveness+ Punctuality+ Quality
EmilyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Absolutely the best customer service and by far the best rug cleaning in the Midsouth. If you want your rugs cleaned with care by the utmost professionals, trust Fred Remmers. Their work and customer service is unmatched.
Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Elouise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very nice establishment, helpful employees, and well pleased with the cleaning of our Persian Wool rug. Would recommend.
Area rug cleaning+ Quality
Daniel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We had a rug that was dirty with several years of dirt and Remmers did a great job of cleaning it in a timely manner too ! Very pleased with their work !!
Area rug cleaning+ Quality+ Professionalism+ Value
Tobin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
awesome
Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Danielle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Made an old rug look like new (with repair and cleaning). Great customer service too.
Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
FRED REMMERS IS THE BEST BUSINESS IN TOWN!! 10/10 would recommend
Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Excellent and efficient service as always.
Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I purchased a rug at an estate sale and had it taking up the majority of my car. They told me to come over right away to drop it off. They did a full evaluation of the rug. In a week the rug was cleaned, deodorized, and scotch guarded. They delivered it to my house, and placed it exactly where I asked. The price was…
Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
BDani2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I had my 5x7 area rug that had been in storage cleaned & scotch guarded. They did an awesome job & I couldn’t be happier! It looks as good as when I first purchased it!
Area rug cleaning+ Punctuality+ Quality+ Value
Ann11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Good service - on time and clean rugs Have used them before and will again.
Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Natarsha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kristi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Mariamne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Rating only, no written review.
Area rug cleaningPet stain & odor removalService not listed+ Professionalism
Don1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 25 | $183–$453 |
| Pet stain & odor removal | 11 | $158–$384 |
| General carpet cleaning | 4 | $164–$340 |
