Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers frequently praise the rug cleaning quality, punctuality, and professional pickup and delivery services, noting that rugs often look vibrant and well-maintained after treatment. Long-term loyalty is common, with many clients citing decades of consistent, reliable workmanship and reasonable pricing for both cleaning and repair. However, a minority of reviews report significant dissatisfaction, citing instances of rug damage from chemical treatment, delayed communication regarding completion times, and unfriendly interactions with front desk staff or management.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Bar = this company · dark tick = category median.
162 Google reviews we collected
Phrases our text analysis found in 130 written reviews
How often each topic comes up in the written reviews
We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…area handmade rug for me that had not been cleaned in 30 years, they did an excellent job, the rug looks almost brand new and the colors are so vibra…”
“From pickup to delivering them back to our home, they handled everything with care and very professional.”
“But delivered my rugs back to me and doesn’t look like no kind water/cleaners came anywhere near my rugs.”
“Picked them up in a timely manner and gave a 3 hour window for returning them and were definitely pleased with the results.”
“I would recommend using their service for any of your rug needs!”
“I would avoid this place at all costs”
“The price was very reasonable for the impeccable work that was done.”
“All of these things along with their high prices means I will be taking my business elsewhere regardless of their reputation and longstanding history…”
“If you want your rugs cleaned with care by the utmost professionals, trust Fred Remmers.”
“This is not a scam because this was not claimed on my insurance.”
“They explained the whole clearing and repair process to us and also gave us tips on how to care for the rug.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Fred Remmers Rug Cleaners & Oriental Rug Gallery (Memphis) for 3 kinds of job. Pick one to see what they paid and said.
Always satisfied with quality of workmanship. Job done right is standard from past experiences.
I had Fred Remmers clean my rugs and they did such a good job. From pickup to delivering them back to our home, they handled everything with care and very professional. We will definitely use them again!
I have aways had the very best service from F R That would be at fifty years.
Great service. Customer service as good or better than any I’ve ever had. Very fast and very well done.
always available to clean my rugs. Have been a customer for 30 years. Rugs are gorgeous when returned home.
We have been using Remmers for 3 generations and have never been disappointed in their work. Their pickup and delivery service adds an extra bonus with our living in northern Mississippi.
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 25 | $183–$453 |
| Pet stain & odor removal | 11 | $158–$384 |
| General carpet cleaning | 4 | $164–$340 |
4.8 ★★★★★ 162 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always satisfied with quality of workmanship. Job done right is standard from past experiences.
I had Fred Remmers clean my rugs and they did such a good job. From pickup to delivering them back to our home, they handled everything with care and very professional. We will definitely use them again!
Rug looks beautiful. Employees are very agreeable and polite. Great service.
I have aways had the very best service from F R That would be at fifty years.
Great service. Customer service as good or better than any I’ve ever had. Very fast and very well done.
always available to clean my rugs. Have been a customer for 30 years. Rugs are gorgeous when returned home.
Carol, 30 years! Thank you for trusting Fred Remmers with your rugs for so long. We're so glad they came home looking gorgeous again. It's loyal customers like you who keep our Memphis rug cleaning family going. See you next time!
We have been using Remmers for 3 generations and have never been disappointed in their work. Their pickup and delivery service adds an extra bonus with our living in northern Mississippi.
Ellen, three generations of your family with ours means the world to us. We're happy our free rug pick-up and delivery makes things easy all the way down in northern Mississippi. Thank you for being part of the Fred Remmers family!
Fred Remmers cleaned a large area handmade rug for me that had not been cleaned in 30 years, they did an excellent job, the rug looks almost brand new and the colors are so vibrant!
Thank you! A handmade rug that hadn't been cleaned in 30 years is exactly the kind of project our Memphis team loves. We're thrilled the colors came back so vibrant. Enjoy your 'new' rug!
Your team is very professional
Thank you so much for your kind words! Our team is thrilled to hear you had a great experience.
Very prompt service. Pick up and delivery fellows were courteous and efficient. Rug looks great!
Thanks so much for your kind words! Our team is thrilled you loved the service and the rug looks great!
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Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
