Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Fred's Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%88+12.4Replies to reviews 7%77+5.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Fred's Appliance Repair

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.8★ from 275 Google reviews

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Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fred's Appliance Repair is better than 84% of dishwasher repair services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fred's Appliance Repair is better than 76% of dishwasher repair services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fred's Appliance Repair is better than —% of dishwasher repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fred's Appliance Repair is better than 88% of dishwasher repair services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fred's Appliance Repair is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fred's Appliance Repair is better than 77% of dishwasher repair services.B
77

Reviews for your job

Customers hired Fred's Appliance Repair for 8 kinds of job.

Fred's Appliance Repair for dishwasher repair

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Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.53
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.79%

All 19 Google reviews tagged “Dishwasher repair”

Sadeeksha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ikram was a wonderful to work with. Very helpful and knowledge.

Reasonable priceDishwasher repair
nikita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great work by Furkan!! He was on time and the repair was seamless.

Dishwasher repair
Doug5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fred and team are responsive, on time, courteous and always gets my appliance issues resolved. All of this at a reasonable price. Fred is my go to repair guy!

Paid $100–150Great priceDishwasher repairWashing machine repair
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Technician was on time, super professional, and diagnosed and fixed the problem within 30min. Would highly recommend. Thank you!

Dishwasher repair
Nona7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service from Furkan

Dishwasher repair
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service! Furkan was timely and thorough. We would definitely call them for future repair needs.

Reasonable priceDishwasher repair
Orkhan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

He came on time and fixed the dishwasher, thank you Abi

Paid $100–150Great priceDishwasher repairDryer repair
Travis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had the misfortune of two appliance issues over two weeks, a kitchenaid microwave and a Bosch dishwasher, but the good fortune of service from Venkat from Mr Appliance on each occasion. The dishwasher error code indicated replacement of an expensive component, but earned expertise makes all the difference! Venkat…

Paid $150–200Reasonable priceDishwasher repair
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Abi is amazing , thanks

Dishwasher repairStove & cooktop repairOven repair
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Professional service done quickly and at the best price in Cary. 100% recommend!

Paid $450–500Great priceDishwasher repair
JamesLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thanks Abi

Dishwasher repair
Cianan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt service and quick resolution

Great priceDishwasher repair
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Samir arrived on time, diagnosed the issue quickly, and recommended a new dishwasher rather than repairing our old dishwasher, ultimately saving us money. Would happily hire them again!

Paid $50–100Great priceDishwasher repair
AlecLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★

Update: Finally received my refund so adjusting my review. Original Review: I had a rough experience with Fred’s Appliance Repair after my dishwasher broke last month. While I understand that some issues may be out of their control, the real problem was the lack of communication and poor customer service from the…

Paid $450–500OverpricedDishwasher repair
Thomas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service and very professional. I have used them twice and will continue. Reasonably priced and on time !

Paid $100–150Reasonable priceDishwasher repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I couldn’t be happier with my experience with Fred’s Appliance! My dishwasher broke down and they got me scheduled quickly. The technician Samir, showed up right on time, was friendly and professional, and explained everything clearly before fixing the issue. The repair was done fast, the price was fair, and they…

Reasonable priceDishwasher repair
Anusha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

The initial call-out fee gives the impression that the company has reasonably priced services. However, be prepared for an outrageous upsell. The technician seemed lost and did not know what he was doing. He called back to the company and came back with a $575 estimate of what it would take to repair the dishwasher.…

OverpricedDishwasher repair
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

The repair person came quickly, communicated effectively, and resolved my issue. That said, the pricing was SIGNIFICANTLY higher than what was reasonable for the cost of materials and total time it took to evaluate the issue, with the bill coming it at over $400 for less than 15 mins of work and one hose…

Paid $400–450OverpricedDishwasher repair
Adrian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick service, reasonable prices, and good advice on how to extend the life of appliances! Would definitely recommend!

Paid $500+Reasonable priceDishwasher repairDryer repair

Price

$240-18% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 63%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair23$146–$327
Dishwasher repair19$153–$353
Washing machine repair12$114–$365
Refrigerator/freezer repair7$132–$427
Oven repair5$271–$536
Refrigerator repair3$295–$614
Stove & cooktop repair2$213–$435
Microwave repair2$50–$283

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