Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Fred's Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%88+12.4Replies to reviews 7%77+5.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Fred's Appliance Repair

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.8★ from 275 Google reviews

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Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fred's Appliance Repair is better than 84% of dishwasher repair services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fred's Appliance Repair is better than 76% of dishwasher repair services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fred's Appliance Repair is better than —% of dishwasher repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fred's Appliance Repair is better than 88% of dishwasher repair services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fred's Appliance Repair is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fred's Appliance Repair is better than 77% of dishwasher repair services.B
77

Reviews for your job

Customers hired Fred's Appliance Repair for 8 kinds of job.

Fred's Appliance Repair for washing machine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1–50
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$365
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Washing machine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Washing machine repair”

Doug5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fred and team are responsive, on time, courteous and always gets my appliance issues resolved. All of this at a reasonable price. Fred is my go to repair guy!

Paid $100–150Great priceDishwasher repairWashing machine repair
James10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rashid did an excellent job! I highly recommend!!!!

Reasonable priceWashing machine repair
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service, helpful technician. Abi was my technician and he was very knowledgeable and fast. Called the night before and he was here at 9:45 am. Thank you!

Paid $1–50Great priceWashing machine repair
Brandis9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Fred recently worked on my washing machine and I couldn’t be happier with the experience. He was professional, honest, and took the time to clearly explain what was going on and what my options were. It’s refreshing to work with someone who values integrity and does quality work without any pressure or unnecessary…

Washing machine repair
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We used Fred's for our broken washing machine, Abbas was very helpful!

Washing machine repair
KevinLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★

I had a problem with my washing machine and needed a new water valve. Furkan came to diagnose the problem, ordered the part, and quoted me a price, which I accepted. I didn't get other quotes but the price seemed reasonable enough. Furkan said it should take 3-4 days and I would get a call to schedule the…

Paid $350–400Not sureWashing machine repair
Liz11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Furkan Kara was great! On time and came back to install the part the same week. Cleaned up and had such a nice manner. Would highly recommend!

Paid $250–300Reasonable priceRefrigerator/freezer repairWashing machine repair
Nicholas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Samir did a great job. Easy to work with. Thanks

Washing machine repair
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service technician did an awesome job repairing my Whirlpool washer machine. His knowledge and promptness was greatly appreciated. I rate my experience with Fred’s Appliance Repair and Service Tech (Samir Jabbarll) a 5 Star Rating.

Paid $400–450Reasonable priceWashing machine repair
Deborah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fred’s Appliance Repair came in and saved the day after Navy Appliance run by Kiquila Dockery charged me for parts and then ghosted me. Fred’s fixed my washer in no time and was very reasonable.

Paid $450–500Reasonable priceWashing machine repair
Anonymous2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fred was fast to schedule and showed up on time. He quickly diagnosed the problem, and although it turned out we will need to purchase a new washer, we really appreciate his prompt assessment and the clear feedback. We would recommend him and his business.

Washing machine repair
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceWashing machine repair

Price

$240-18% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 63%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair23$146–$327
Dishwasher repair19$153–$353
Washing machine repair12$114–$365
Refrigerator/freezer repair7$132–$427
Oven repair5$271–$536
Refrigerator repair3$295–$614
Stove & cooktop repair2$213–$435
Microwave repair2$50–$283

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