Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts

Experts Reviews · Company report
Freedom Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%91+12.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Freedom Pest Control

Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 90 ant exterminators · 5.0★ from 447 Google reviews

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Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freedom Pest Control is better than 97% of ant exterminators.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freedom Pest Control is better than 98% of ant exterminators.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freedom Pest Control is better than —% of ant exterminators.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freedom Pest Control is better than 91% of ant exterminators.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freedom Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freedom Pest Control is better than 100% of ant exterminators.A
100

Reviews for your job

Customers hired Freedom Pest Control for 8 kinds of job.

Freedom Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$111
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#75 / 82
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “General pest inspection”

Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The services were thorough and efficient. The technician, was polite, friendly, and professional.

Paid $40–60Reasonable priceGeneral pest inspection
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

On time, professional, and courteous.

Paid $20–40Reasonable priceGeneral pest inspection
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Clear explanation of what he was doing, and the options available.

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Venessa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Shane came as my last resort and was able to revolve an issue that was not addressed properly an I been given inaccurate information that has been on going and very frustrating. At this point I was about to cancel my service. He was very thorough, professional and most importantly respectful. Shane took his time to…

Spider exterminationGeneral pest inspection
Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been using Freedom for years with great success keeping property free of rodents and insects. Today Kyle arrived and serviced all units in the building. Impressed with his knowledge, friendliness, professional appearance, and efficiency.

General pest inspection
SallyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael/Mike (?) arrived at the time he said he would and was very friendly to me upon meeting. He was training Greg, who was also friendly and outgoing. Both men accommodated my questions and allowed me to walk them around my home, discussing options to address some of my problems. I heard Mike explaining some…

Great priceHornet & wasp exterminationGeneral pest inspectionAnt extermination
JasonLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Lenny is a great tech, walked the property with me listened to my concerns and got strait to work. Even went into the crawl space to check for activity. Can’t recommend Lenny and Freedom pest enough.

Home inspectionGeneral pest inspectionAnt extermination
TiffanyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
Rachael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Great priceGeneral pest inspectionBug & insect extermination
PeggyLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Rating only, no written review.

Paid $40–60Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination

Price

$57-39% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 63%Overpriced 2%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection17$66–$166
Rodent extermination15$81–$323
Mosquito extermination12$73–$124
Hornet & wasp extermination11$58–$282
Ant extermination10$68–$199
General pest inspection10$56–$111
Bug & insect extermination6$58–$111
Bee extermination2$214–$426

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