Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts

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Freedom Pest Control

Pest control service · Somerville, MA · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%91+12.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 90 ant exterminatorsPosition by Experts Score among all companies we track in this category. · better than 74%
5.0 ★★★★★ 447 Google reviews · 10 photos
98%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$57typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (978) 678-8808Request a call backWebsite ↗

Freedom Pest Control at a glance

Customers frequently describe the technicians as professional, knowledgeable, and thorough, often noting punctuality and clear communication regarding pest issues like mice, ants, and mosquitoes. Recurring themes include effective service delivery and helpful advice for future prevention. One criticism involves a billing discrepancy where a customer was charged for a full service despite equipment failure, followed by poor customer service responsiveness.

  • Google rating: 5.0 out of 5 from 447 reviews (98% five-star).
  • Reviews on this page: 447 Google reviews (360 with written comments, 2 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: June 29, 2026.
  • Service: Ant Exterminator serving Somerville, Massachusetts.

Data from Google, last updated November 2, 2026.

Score profile vs other ant exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

Satisfaction97Reliability98Craft & service–Value91Momentum100Replies to reviews100Satisfaction: 97 (median 95)Reliability: 98 (median 94)Value: 91 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 98)
Freedom Pest ControlAnt Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freedom Pest Control: 97/100 on this factor. Category median: 95.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freedom Pest Control: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freedom Pest Control: 91/100 on this factor. Category median: 100.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freedom Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freedom Pest Control: 100/100 on this factor. Category median: 98.A
100

Bar = this company · dark tick = category median.

Star ratings

447 Google reviews we collected

  • 5 stars43998%
  • 4 stars61%
  • 3 stars10%
  • 2 stars10%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 360 written reviews

  • Praise58999%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1524%
  • Reasonable3963%
  • Overpriced12%
  • Not sure711%
$57-39% vs typical ant exterminators

Middle half of what 18 customers paid ($45–$255) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude21236%
  • Quality & results15626%
  • Speed & response9716%
  • Communication7813%
  • Would recommend315%
  • Price & value92%
  • Honesty & trust92%

What customers talk about

We read 360 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Super professional, knowledgeable and very conscientious.”
  • “Jonathan did a great job and thoroughly explained everything and included recommendations for further services.”
  • “Greg did a great job was timely and explained the process”
    “He takes his time and sprays slowly instead of rushing through like other service techs have you are very lucky to have him working for you.”
  • “Shane is professional, arrives as scheduled and has excellent communication regarding the service and expectation.”
  • “We are extremely happy with Freedom Pest and would highly recommend their services to others.”
  • “It’s always great to have a service that gets you results at a reasonable price.”
  • “Always thorough, nice, professional and dependable.”

People customers mention

  • Mike 13 reviews
  • Shane 8 reviews
  • Sutton 8 reviews
  • Scott 7 reviews
  • Lenny 7 reviews
  • Jonathan 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Freedom Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Edi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

They came for the service. Were able to do only part of it because the spraying machine was broken. I was charged full service amount. I called to confirm. They were not even aware that i did not receive full service. I was on hold for 20 minutes. Not a good service.

Paid $200+OverpricedHornet & wasp extermination
AdrianLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jonathan did a great job and thoroughly explained everything and included recommendations for further services.

Paid $200+Not sureTermite extermination
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Super professional, knowledgeable and very conscientious. I highly recommend Jonathan.

Paid $40–60Reasonable priceRodent extermination
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Todd was very professional and went the extra mile with helping my exterior problem. Gave me good advice on what to do further down the road

Paid $40–60Great priceRodent exterminationAnt extermination
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I cannot say enough about the entire team at Freedom Pest Control. They have been unbelievable, helpful, informative, prompt, and efficient! They made an incredibly stressful situation so much more bearable. Shout out to Paige, Matt, Jonathan and Travis

Paid $200+Great priceRodent extermination
Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The services were thorough and efficient. The technician, was polite, friendly, and professional.

Paid $40–60Reasonable priceGeneral pest inspection

Jobs customers hired them for

JobReviewsCategory typical
Home inspection17$66–$166
Rodent extermination15$81–$323
Mosquito extermination12$73–$124
Hornet & wasp extermination11$58–$282
Ant extermination10$68–$199
General pest inspection10$56–$111
Bug & insect extermination6$58–$111
Bee extermination2$214–$426

Compare with

Photos

Customer reviews

5.0 ★★★★★ 447 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Edi Feldman9 reviewsTotal number of Google reviews Edi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They came for the service. Were able to do only part of it because the spraying machine was broken. I was charged full service amount. I called to confirm. They were not even aware that i did not receive full service. I was on hold for 20 minutes. Not a good service.

  • Price assessment: Overpriced
  • Price: $200+
  • Services: Hornet & wasp extermination
Response from the owner · 4 months ago

Thank you for letting us know, and I’m very sorry you were charged for a partial visit and experienced a long hold time. This is not the level of service we aim to provide; we will investigate the broken equipment and the communication issue you described. We will make this right by either completing the remaining work at no extra charge or issuing a refund for the incomplete portion. Please contact our customer care team using the number on your invoice or reply to your confirmation email and we will prioritize resolving this promptly.

Adrian VinciguerraLocal Guide · 19 reviewsTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jonathan did a great job and thoroughly explained everything and included recommendations for further services.

  • Price assessment: Not sure
  • Price: $200+
  • Services: Termite extermination
Response from the owner · 4 months ago

Thanks for the great review, Adrian. We're glad Jonathan was thorough and provided helpful recommendations. We'll share your feedback with him. We appreciate your trust and look forward to helping with any future needs.

Noah Askman1 reviewTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a great job.

  • Price assessment: Reasonable price
  • Services: Hornet & wasp extermination
Response from the owner · 4 months ago

Thanks so much for the kind review, Noah. We’re glad you were pleased with the job and appreciate you taking the time to share your experience. If you need anything else in the future, we’re here to help.

Patricia Wheeler2 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super professional, knowledgeable and very conscientious. I highly recommend Jonathan.

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Rodent extermination
Response from the owner · 4 months ago

Thank you, Patricia, for the five-star rating. We’re delighted you had a great experience. We appreciate your support and look forward to serving you again. We’re here to help whenever you need us.

Jumanah Awlia7 reviewsTotal number of Google reviews Jumanah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg and Tim were great. Very professional and thorough

Response from the owner · 4 months ago

Thank you, Jumanah. We're so glad Greg and Tim provided such professional and thorough service. We appreciate your feedback and look forward to helping you again in the future.

Brian Mulvany3 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very polite and knowledgeable

Response from the owner · 4 months ago

Thanks for the kind words, Brian. We're glad our team was polite and knowledgeable and that you had a great experience. We appreciate your feedback and look forward to serving you again.

Ryan Henehan3 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Todd was very professional and went the extra mile with helping my exterior problem. Gave me good advice on what to do further down the road

  • Price assessment: Great price
  • Price: $40–60
  • Services: Rodent extermination, Ant extermination
Response from the owner · 4 months ago

Thanks for the kind words, Ryan. We're glad Todd could help with your exterior issue and provide useful advice for the future. If you need anything else, please reach out anytime.

Shawn HartyLocal Guide · 162 reviewsTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He did a great job checking all the mouse traps in the basement. We had an extra trap and I asked him if we coukd keep that one outside where it might be more effective for the summer. He set it up for us as requested. I highly recommend George.

  • Services: Home inspection
Response from the owner · 4 months ago

Thank you for the kind review, Shawn. We're glad George did a great job checking the traps and setting up the extra one outside as requested. We appreciate your recommendation. If you need anything else this summer, please give us a call and we’ll be happy to help.

Sherry Reardon4 reviewsTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg did a great job was timely and explained the process

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Mosquito extermination, Service not listed
Response from the owner · 4 months ago

Thank you for the kind review, Sherry. We're glad Greg was timely and explained the process clearly. We'll be sure to pass your praise along to him. We appreciate your business and look forward to helping you again.

Paul Murphy10 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Johnathan was great. Super friendly. Good advice on ant issues.

  • Price assessment: Reasonable price
  • Services: Bee extermination, Ant extermination
Response from the owner · 4 months ago

Thanks so much for the kind review, Paul. We're glad Johnathan was friendly and that his advice on ant issues was helpful. We appreciate you sharing your experience and are here whenever you need pest control assistance.

Freedom Pest Control on Google Maps →

Business details