Pest control service · Somerville, MA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%63+15.3Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty79−2.1Momentum penalty77−2.3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#89 of 90 ant exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 1%
4.8★★★★★2,855 Google reviews · 24 photos
92%five-star reviews
4.66★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
$91typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, thorough inspections, and detailed communication regarding services like rodent baiting and wasp removal. Recurring themes highlight professional conduct and helpful advice during visits. However, low-star reviews indicate a pattern of poor coordination, including missed appointments, lack of advance notice, and disconnects between sales, dispatch, and technicians that lead to incomplete service.
Google rating: 4.8 out of 5 from 2,855 reviews (92% five-star).
Reviews on this page: 2,855 Google reviews (2,317 with written comments, 17 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 31, 2026.
Service: Ant Exterminator serving Somerville, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other ant exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
Fox Pest Control ActonAnt Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fox Pest Control Acton: 76/100 on this factor. Category median: 95.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fox Pest Control Acton: 63/100 on this factor. Category median: 94.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fox Pest Control Acton: 79/100 on this factor. Category median: 97.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fox Pest Control Acton: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fox Pest Control Acton: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fox Pest Control Acton: 100/100 on this factor. Category median: 98.A
100
Bar = this company · dark tick = category median.
Star ratings
2,855 Google reviews we collected
4.8of 5
5 stars2,63292%
4 stars733%
3 stars151%
2 stars151%
1 star1204%
Praise vs complaints
Phrases our text analysis found in 2,317 written reviews
98%praise
Praise3,79098%
Complaints952%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price8622%
Reasonable22858%
Overpriced246%
Not sure5213%
$91-3% vs typical ant exterminators
Middle half of what 223 customers paid ($66–$214) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,38036%
Quality & results94224%
Communication57715%
Speed & response51413%
Would recommend3088%
Price & value922%
Honesty & trust722%
What customers talk about
We read 2,317 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He then quickly and professionally removed the nest and took it with him.”
“Poor attitude, not helpful with problem solving the pest situation.”
“I'm sure he was thorough checking and replacing traps where necessary.”
“The customer service has been terrible, and my concerns about a carpenter ant issue have not been properly addressed.”
“Appreciate Nathan's communication and detailed report!”
“We had a technician supposed to come during a 2 hour window on Friday and no show and no communication.”
“We have been using fox for over 3 years and the techs Johnathan and john are truly the best there efficient and knowledgeable!”
“I hope this is a one off, but the service technician never showed up and got an email saying that the service was completed and got charged for it.”
“I was very pleased with his attentiveness and would highly recommend him.”
“I cannot recommend doing business with this company.”
“He finished a bunch of jobs in a reasonable time period.”
“That was a very expensive One Treatment, only to have to cancel the contract.”
“I trusted the information he gave me with regard to the service.”
“Disrespectful, rude and dishonest representative was going door to door in our neighborhood today with false claims that other neighbors by name were…”
People customers mention
Xavier78 reviews
Colon66 reviews
Michael39 reviews
Bryant39 reviews
Harry34 reviews
Jonathan33 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fox Pest Control Acton for 8 kinds of job. Pick one to see what they paid and said.
EElizabeth6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Russell Whitney is professional and thorough. Thank you for always doing a great job!
Paid $200+Reasonable priceHome inspectionGeneral pest inspection
KKonstantin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Arren W. was great. He did a thorough walk-through with me throughout my property and gave helpful tips on what I can do around my house in between quarterly visits made. He took his time and sealed several potential entry points of rodents and insects. I was very pleased with his attentiveness and would highly recommend him. Thanks Arren!
Paid $200+Reasonable priceHornet & wasp exterminationRodent extermination
KKaren11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Steve completed a complete rebait on our property . Couldn't ask for a better technician!!! He was extremely professional and spent the time required.
Paid $60–80Reasonable priceRodent exterminationGeneral pest inspection+ Quality+ Value
MMatt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
As I said but couldn’t post
Steve took care of sll my needs. all my need with bare boxes and bee extermination of a huge nest
Job well done Steve
Thanks for a great job
Paid $60–80Reasonable priceHornet & wasp extermination
LLarry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Mason was excellent set up bait stations removed wasps nest from attic did a outside all around the house look answered all questions
Paid $60–80Great priceHome inspectionHornet & wasp extermination
Mmark6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fox is so much better than my previous service.
A little
More expensive. But great technicians that know their stuff. :)
I’m
Ron was very polite and helpful. I'm sure he was thorough checking and replacing traps where necessary. I wouldn't hesitate recommending Fox Pest Control since I have been very satisfied with the service provided to me in the past. I want to thank Ron.
Price assessment: Reasonable price
Services: Home inspection, Rodent extermination
Response from the owner · 2 years ago
Thank you, Margaret! We are happy that you have been impressed with our team!
Sincerely,
Rachel J.
Customer Relations Team
L
Lauren Robison6 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We recently had a football-size wasp nest show up on a front yard bush. When Mason came by for our regular exterior pest inspection and treatment, I told him about the nest. He then quickly and professionally removed the nest and took it with him.
Services: Hornet & wasp extermination, General pest inspection, Bug & insect extermination
E
Elizabeth O'Connell6 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Russell Whitney is professional and thorough. Thank you for always doing a great job!
Price assessment: Reasonable price
Price: $200+
Services: Home inspection, General pest inspection
Pest type: Rodents, Other
Response from the owner · 4 months ago
Hi Elizabeth, we are so happy to see you had a 5-star experience with us. Thank you for sharing your rating and recommending us to others.
Sincerely,
Fox Pest Control Acton
Customer Relations Team
K
Konstantin3 reviewsiTotal number of Google reviews Konstantin has written across all businesses on Google Maps, not just this one.
Arren W. was great. He did a thorough walk-through with me throughout my property and gave helpful tips on what I can do around my house in between quarterly visits made. He took his time and sealed several potential entry points of rodents and insects. I was very pleased with his attentiveness and would highly recommend him. Thanks Arren!
Price assessment: Reasonable price
Price: $200+
Services: Hornet & wasp extermination, Rodent extermination
Pest type: Ants, Rodents, Spiders, Mosquitoes
B
Beth Masterman8 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
James came by to refill the mice bait stations outside and check the ones inside. As always, he is very polite, conscientious, and explains what he will do and has completed. I asked him to check around the yard to determine what animal might be digging up the lawn. Possibly chipmunks, but we are not sure.
Price assessment: Not sure
Services: Rodent extermination
Response from the owner · 8 months ago
Hi Susan, we’re happy Arren’s attention to detail stood out to you. We sure appreciate the great feedback and you taking the time to share with us!
Sincerely,
Cortney G.
Customer Relations Team
