Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts

Experts Reviews · Company report
Freedom Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%91+12.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Freedom Pest Control

Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 90 ant exterminators · 5.0★ from 447 Google reviews

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Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freedom Pest Control is better than 97% of ant exterminators.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freedom Pest Control is better than 98% of ant exterminators.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freedom Pest Control is better than —% of ant exterminators.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freedom Pest Control is better than 91% of ant exterminators.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freedom Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freedom Pest Control is better than 100% of ant exterminators.A
100

Reviews for your job

Customers hired Freedom Pest Control for 8 kinds of job.

Freedom Pest Control for hornet & wasp extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#79 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 11 Google reviews tagged “Hornet & wasp extermination”

Edi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

They came for the service. Were able to do only part of it because the spraying machine was broken. I was charged full service amount. I called to confirm. They were not even aware that i did not receive full service. I was on hold for 20 minutes. Not a good service.

Paid $200+OverpricedHornet & wasp extermination
Noah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Did a great job.

Reasonable priceHornet & wasp extermination
Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Greg was thorough, efficient and very kind! He helped with all my requests!

Not sureHornet & wasp extermination
Jean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very through Found source of entry Did inspection of attic and eaves Consulted with colleague for more ideas on finding entry/exit site of yellow jackets Patient with us and listened to our concerns Covered entry points and instructed us on future actions to take

Paid $120–140Reasonable priceHome inspectionHornet & wasp extermination
Pamela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amanda in the office was amazing to work with and was able to accommodate our short notice and travel schedule, much appreciated. Alex our technician was right on time, thorough and even let us get some fun photos of him in action. Highly recommend Freedom

Customer photo from Pamela's review
Reasonable priceHornet & wasp extermination
SallyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael/Mike (?) arrived at the time he said he would and was very friendly to me upon meeting. He was training Greg, who was also friendly and outgoing. Both men accommodated my questions and allowed me to walk them around my home, discussing options to address some of my problems. I heard Mike explaining some…

Great priceHornet & wasp exterminationGeneral pest inspectionAnt extermination
Gini9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jonathan is always on time, courteous and very thorough. Excellent service

Great priceHome inspectionHornet & wasp extermination
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott was great. He called to let me know that he was ahead of schedule and asked if I wanted him to arriver earlier. He had a list of bait traps and locations throughout my home, and he quickly checked on each. He then went outside to take care of a hornets nest. With that, he make sure he didn't stain my siding…

Reasonable priceHome inspectionHornet & wasp extermination
TiffanyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200+Great priceHornet & wasp extermination
NinaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceHome inspectionHornet & wasp extermination

Price

$57-39% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 63%Overpriced 2%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection17$66–$166
Rodent extermination15$81–$323
Mosquito extermination12$73–$124
Hornet & wasp extermination11$58–$282
Ant extermination10$68–$199
General pest inspection10$56–$111
Bug & insect extermination6$58–$111
Bee extermination2$214–$426

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