Wedding photographer · Asheville, NC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%93+14.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 160 videographersiPosition by Experts Score among all companies we track in this category. · better than 55%
5.0★★★★★75 Google reviews · 21 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Fregoso Films & Photo five stars across seventy-five reviews, noting the owner responds to nearly half of them. Clients describe services including wedding videography, photography, and film editing, highlighting punctuality, clear communication, and flexible scheduling. Recurring themes focus on the team's ability to capture authentic moments with an artistic approach, while no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 75 reviews (100% five-star).
Reviews on this page: 75 Google reviews (75 with written comments, 7 with photos).
Owner responses: the business replied to 49% of reviews.
Most recent review: October 17, 2026.
Service: Videographer serving Asheville, North Carolina.
Data from Google, last updated November 11, 2026.
Score profile vs other videographers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Fregoso Films & PhotoVideographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fregoso Films & Photo: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fregoso Films & Photo: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fregoso Films & Photo: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fregoso Films & Photo: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
75 Google reviews we collected
5.0of 5
5 stars75100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
92%praise
Praise11992%
Complaints108%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4132%
Would recommend3326%
Quality & results1612%
Speed & response1512%
Communication1512%
Honesty & trust65%
Price & value32%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professionally, she's impeccable, super punctual, and quick in delivering the photos.”
“Betsabe came highly recommended by our wedding photographer, Carolyn of Wilder Weddings, and I’m so happy we booked her!”
“…typical wedding videos that are boring and get watched once and then never again- Betsabe does not make boring videos- the *film* she put together for…”
“I will be forever grateful for the amazing work that B did to tell the story of our wedding day through film.”
“She was very kind, punctual and immediately made us feel at ease!”
“Betsabe was proactive with communication leading up to our wedding day and went above and beyond for us throughout the entire weekend.”
“…for a photographer with a modern, artistic approach who captures the genuine connection between couples and creates unique images far from the usual…”
“Her packages very reasonable in cost, she offers different options as well to fit different budgets.”
People customers mention
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Joey23 reviews
Peak12 reviews
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Mountain5 reviews
Instagram4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Roosa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had Betsabe and her assistent at our wedding in Tuscany June 2026. She is such a fantastic photographer, we both felt so comfortable with her!! She is not only a great photographer but also smart, effective and has a great visual eye. We didn’t need to do anything, she helped us with everything and the photos and…
Great price
Antonela4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Le nostre foto di fidanzamento fatte a Firenze sono fantastiche! Betsabe ha saputo valorizzare noi e i piccoli dettagli che ci circondavano. Ha saputo farci sentire a nostro agio facendoci vivere un momento di spensieratezza unico.
A livello professionale è impeccabile super puntuale e veloce nella consegna delle foto. Grazie ancora ❤️
Monte2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
If you're looking for a photographer with a modern, artistic approach who captures the genuine connection between couples and creates unique images far from the usual clichés, we couldn't recommend Betsabe more.
She has an incredible ability to tell your story authentically, without forced poses or overly…
VivianaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Our engagement shooting in Polignano with Betsabe was amazing. This Photographer knows how to enhance the best details and moments even in simple situations. She was very kind, punctual and immediately made us feel at ease! God bless you🙏🏻
Knudson2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Our wedding photos mean everything to us, and we’re so grateful we chose Betsabe! Their team told the story of our day in the most beautiful, authentic way. Looking through our gallery brought us right back to every moment and emotion. We felt so taken care of throughout the entire process. We can’t thank them enough!
Joshua6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I've had the pleasure of experiencing Fregoso Films & Photo's work for the last four years. What you get when booking Betsabe is an experience that is personal and tailored specifically for you; with her guidance and eye to elevate it to everything that you could dream of and more.
All photos and video are not only…
We had Betsabe and her assistent at our wedding in Tuscany June 2026. She is such a fantastic photographer, we both felt so comfortable with her!! She is not only a great photographer but also smart, effective and has a great visual eye. We didn’t need to do anything, she helped us with everything and the photos and video turned out amazing. Recommend 10000% 🩷🩷
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you so much Roosa for your kind review 🤍 this means the world to me and I feel
Incredibly blessed that I was there to document such incredible people with beautiful souls like yours.
Ann Mallick7 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
We were so lucky to have had Betsabe as part of our wedding day! We chose Betsabe as our videographer after watching some of her prior work -- after crying watching another couple's wedding video, we felt that Betsabe had the artistry and sentimentality we were hoping to capture on our own day.
Betsabe was proactive with communication leading up to our wedding day and went above and beyond for us throughout the entire weekend. She stayed much later than she needed to for our welcome dinner to capture my brother's speech -- she did not have to do this, but thanks to her I have the memory forever.
On wedding day, Betsabe brought a calm energy to our moments together. She somehow managed to make our day feel both cinematic and intimate, simultaneously capturing the beauty of the day and the sentimentality we were so hoping for. She also added in a little of her own flair to the video: she noticed a hawk had dropped a feather where we were taking family photos, declared it good luck, and slipped it into my bouquet. A special talisman I still have to remember the day!
Betsabe is such a talented artist; we are so grateful for the care she took with our day and feel lucky to have a piece of her art we can rewatch for years to come. Truly could not recommend her more!
Antonela Simoni4 reviewsiTotal number of Google reviews Antonela has written across all businesses on Google Maps, not just this one.
Le nostre foto di fidanzamento fatte a Firenze sono fantastiche! Betsabe ha saputo valorizzare noi e i piccoli dettagli che ci circondavano. Ha saputo farci sentire a nostro agio facendoci vivere un momento di spensieratezza unico.
A livello professionale è impeccabile super puntuale e veloce nella consegna delle foto. Grazie ancora ❤️
Monte Olimpo2 reviewsiTotal number of Google reviews Monte has written across all businesses on Google Maps, not just this one.
If you're looking for a photographer with a modern, artistic approach who captures the genuine connection between couples and creates unique images far from the usual clichés, we couldn't recommend Betsabe more.
She has an incredible ability to tell your story authentically, without forced poses or overly traditional shots. Through her eye for detail and emotion, she transforms fleeting moments into precious memories that you'll cherish forever.
Professional, thoughtful, and with a truly original style, Betsabe makes every photo feel real, intimate, and timeless.
Response from the owner · 3 months ago
Thank you so much for your beautiful words. I loved spending time with you both and enjoyed the knowledge you shared. Truly appreciate you both!
Viviana CianciarusoLocal Guide · 12 reviewsiTotal number of Google reviews Viviana has written across all businesses on Google Maps, not just this one.
Our engagement shooting in Polignano with Betsabe was amazing. This Photographer knows how to enhance the best details and moments even in simple situations. She was very kind, punctual and immediately made us feel at ease! God bless you🙏🏻
Response from the owner · 4 months ago
Thank you so much for your kind words, it was truly a pleasure getting to photograph you both. Wishing you the best, God bless you 🤍
Knudson Rentals2 reviewsiTotal number of Google reviews Knudson has written across all businesses on Google Maps, not just this one.
Our wedding photos mean everything to us, and we’re so grateful we chose Betsabe! Their team told the story of our day in the most beautiful, authentic way. Looking through our gallery brought us right back to every moment and emotion. We felt so taken care of throughout the entire process. We can’t thank them enough!
Response from the owner · 5 months ago
Thank you so much, this means a lot! All my best wishes to you🤍
Joshua Bialek6 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
I've had the pleasure of experiencing Fregoso Films & Photo's work for the last four years. What you get when booking Betsabe is an experience that is personal and tailored specifically for you; with her guidance and eye to elevate it to everything that you could dream of and more.
All photos and video are not only taken by Betsabe, but edited which is something I was specifically looking for and is tough to find in todays market. That makes her vision consistent, resulting in perfect keepsakes with a style that is fully unique and filled with charm from a more analog world.
I cannot recommend enough.
Response from the owner · 5 months ago
Thank you for your support, it means the world to me. I love you!
Connie HuangLocal Guide · 5 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Like another reviewer, my husband and I initially didn’t want a wedding videographer. But after speaking to a few friends about their experiences, we realized a videographer was key for capturing what was most important to us on our wedding day: authentic & unexpected moments! Betsabe came highly recommended by our wedding photographer, Carolyn of Wilder Weddings, and I’m so happy we booked her! From our first conversation to our last, Betsabe was warm, kind, and real throughout. She made sure to understand what was most important to us on our wedding day, and was willing to work with us to find the perfect package. On wedding day, Betsabe partnered super well with our photographers, and even got down on the dance floor with us! We got a wedding teaser video within a few days of our wedding, and the full ceremony and highlights video within a few months. If you’re looking for a videographer to capture the magic of your wedding day, look no further!
Response from the owner · 5 months ago
Thank you so much Connie, really appreciate you guys, it was truly a pleasure capturing your day.
Logan Boothe7 reviewsiTotal number of Google reviews Logan has written across all businesses on Google Maps, not just this one.
Betsabe sat down and helped me not only with some stellar content but also with a clear vision for my image as a professional. She goes above and beyond with her work and has the feel of an old friend as soon as you meet her. Her ability to listen clearly and then turn ideas into poetic visual stories has been inspiring and very helpful to not only my business but my life in general. I would recommend her to anyone who either has a clear idea of what they want or is open to artist interpretation. Overall one of my favorite Humans. Thank Betsabe (:
Services: Service not listed
Response from the owner · 5 months ago
I love this so much, thank you for your kind words. They mean so much to me!
Tiffany Arce8 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Betsabe went above and beyond to be present, answer questions, ensure us our day would be perfect and it really was! She played a big role in making sure we have memories we can look back at for the rest of our lives! We are extremely grateful for her being inclusive, open, and taking every couple as they are. Betsabe worked closely with our venue, our photographer, and our wedding planner. That helped us tremendously on day of!
Thank you, B, for being an incredible person and professional!
Tiff & Tory - BMBR ‘25
Response from the owner · 5 months ago
Thank you so much! It was truly an honor to be there and capture such an important day in your lives.
