Experts Reviews · Company report
Freon Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Freon Service

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 235 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freon Service is better than 95% of heat pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freon Service is better than 93% of heat pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freon Service is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freon Service is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freon Service is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freon Service is better than 67% of heat pump installation services.B
67

Reviews for your job

Customers hired Freon Service for 5 kinds of job.

Freon Service for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “HVAC system repair”

ChristopherLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

​I usually doubt perfect 5-star ratings, but Freon completely earned theirs. My AC/heater combo unit broke, and every other company told me I needed a total replacement, quoting me between $9k and $12k. ​Freon came out to inspect it, and later that day, they gave me a quote for just $3,000 to repair it. I signed the…

Customer photo from Christopher's review
Paid $2,000+Reasonable priceHVAC system repair
YinanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’m so impressed with the technician’s expertise! He’s a true professional and finally fixed an overheating issue that we’ve been struggling with for years. Highly recommended.

HVAC system repair
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Good job Ali , thank you .

Paid $200–300Reasonable priceHVAC system repair
Natasha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great experience overall! Guys are respectful knowledgeable reasonably priced quick clean highly recommend for your HVAC needs! Patient and explained all my questions had a new gas heater installed and they took Great care put in new everything valves air filters etc. Thank you!

Paid $1,000+Reasonable priceHVAC system repair
Jordan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service and friendly consultation and very quick response!!!

Great priceHVAC system repair
Jeannette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Maximo, was on time, super professional and knowledgeable. He took pictures, explained what was going on and made sure we approved all the work that was to be done. He's EXCELLENT !

Paid $600–700Reasonable priceHVAC system repair
Roger4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Technician arrived promptly at the scheduled appointment time and completed the work quickly and efficiently. Thank you!

Paid $300–400Reasonable priceHVAC system repair
Gloria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Alli was a wonderful technician and solved my heating problem in one hour. No more cold nights.

Paid $300–400Reasonable priceHVAC system repair
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Freon Service did a great job of replacing my aging gas furnaces (1 upstairs/1 downstairs) with a Mitsubishi all-electric HVAC system. Courteous and knowledgeable installers and I just love the new HVAC system.

Customer photo from Steve's reviewCustomer photo from Steve's review
Paid $1,000+Great priceHVAC system repair
ChristineLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Freon Service provided fast, professional, and reliable service. The technician was knowledgeable, punctual, and explained everything clearly before starting the work. The job was completed efficiently, and the system is now working perfectly. Fair pricing and excellent service—highly recommended.

Paid $200–300Great priceHVAC system repair
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Highly recommend. Courteous and quick response. He got system working and said to call back if it fails again may need new Circuit board

Paid $1–100Great priceHVAC system repairHVAC system maintenance
TimLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They know their stuff. Very professional and diligent

HVAC system repairHVAC system maintenance
Duane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ali the technician was great at quickly diagnosing the issues with my HVAC. He was very professional, knowledgeable and a really great guy.

Paid $1–100Great priceHVAC system repair
BulatLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fair to their employees and to their customers. I can definitely recommend doing business with them. Keep going guys!

Great priceHVAC system repair
alan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Terrific all around service, and excellent knowledge. My system works better than when it was first installed. I highly recommend this company for any AC service you may need.

HVAC system repair+ Responsiveness+ Punctuality+ Quality
Roderick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service from initial call/scheduling (very responsive) all the way to the next day appointment to get my AC quickly fixed in a middle of a gnarly heat wave.

HVAC system repair+ Responsiveness+ Punctuality+ Professionalism
Lance4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best in the business! Very professional repair on our AC unit & Vlad was friendly + informative in the process, highly recommend!

HVAC system repair+ Quality+ Professionalism+ Value
ErdongLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My AC stopped working last week, called a different company, they recommended either add freon (and mine is the old R22 type so is very expensive) or replace the whole unit for like $10k Obviously want to be cautious before spend $10k, so called Freon for a 2nd opinion. Vlad fixed it for me for a bit over $300.…

HVAC system repair+ Professionalism
Yaling5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceHVAC system repair

Price

$346-24% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 58%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair19$209–$1.2k
HVAC system maintenance7$114–$453
Heating system installation5$1.4k–$2.4k
Heating system repair4$188–$867
A/C system repair3$227–$611

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