Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
Freon Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Freon Service

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 235 Google reviews

📞 Call (408) 877-5557Request a call backWebsite ↗

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freon Service is better than 95% of heat pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freon Service is better than 93% of heat pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freon Service is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freon Service is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freon Service is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freon Service is better than 67% of heat pump installation services.B
67

Reviews for your job

Customers hired Freon Service for 5 kinds of job.

Freon Service for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Heating system installation”

VicLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our experience with Freon HVAC has been exceptional for a full panel upgrade to 200 amps and installation of a new Mitsubishi mini-split system in an old house. We took quotes from 4 different top rated hvac providers in the San Jose area, before deciding to go with Freon. I appreciated the honesty and detailed…

Customer photo from Vic's review
Reasonable priceHeating system installation
chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Install heat pump change out on existing ducted system to replace gas furnace

Paid $1,000+Great priceHeating system installation
HollyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly and professional. There was a misstep accident that caused some damage and they repaired it right away.

Paid $1,000+Reasonable priceHeating system installation
Lily7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Vlad is very knowledgeable. I have contacted 2 other HVAC companies to repair the a/c and they couldn't figure out the problem. One told me I had to get a new a/c and change all the ducting, but failed to give me a quote for it. Vlad found the problem within minutes and fixed it in an hour. Will refer more…

Paid $1,000+Reasonable priceHeating system installation
JensenLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Artur did an excellent job installing a heat pump system at a reasonable price. The work was clean and took only one day. I also didn't have to wait weeks to get it installed, which is a huge bonus during the Summer.

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$346-24% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 58%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair19$209–$1.2k
HVAC system maintenance7$114–$453
Heating system installation5$1.4k–$2.4k
Heating system repair4$188–$867
A/C system repair3$227–$611

Compare with

Ozone Service logoOzone ServiceExperts Score 99San Jose · 4.99★AIRTIFY HEATING AND AIR CONDITIONING logoAIRTIFY HEATING AND AIR CONDITIONINGExperts Score 94San Jose · 4.97★IRBIS Air Plumbing Electrical logoIRBIS Air Plumbing ElectricalExperts Score 93San Jose · 4.93★