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Fresh & Clean Laundry

Laundromat · Denver, CO · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%69+19.5Replies to reviews 8%87+7.2Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 47 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 26%
4.8 ★★★★★ 306 Google reviews · 24 photos
91%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
68%reviews answered by the owner
Oct 2026latest review

Fresh & Clean Laundry at a glance

Google reviewers rate this Denver laundromat 4.8 out of 5 based on 306 reviews, with the owner responding to 68 percent of them. Customers frequently praise the facility's cleanliness, friendly staff, and reasonable pricing, noting convenient services like drop-off and wash-and-fold. However, some low-star reviews criticize specific staff interactions as rude or unhelpful, and others report issues with lost items or machine malfunctions that left customers without adequate assistance.

  • Google rating: 4.8 out of 5 from 306 reviews (91% five-star).
  • Reviews on this page: 306 Google reviews (224 with written comments, 38 with photos).
  • Owner responses: the business replied to 68% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Ironing Service serving Denver, Colorado.

Data from Google, last updated November 3, 2026.

Score profile vs other ironing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction76Reliability69Craft & service–Value–Momentum100Replies to reviews87Satisfaction: 76 (median 87)Reliability: 69 (median 84)Momentum: 100 (median 100)Replies to reviews: 87 (median 79)
Fresh & Clean LaundryIroning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fresh & Clean Laundry: 76/100 on this factor. Category median: 87.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fresh & Clean Laundry: 69/100 on this factor. Category median: 84.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fresh & Clean Laundry: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fresh & Clean Laundry: 87/100 on this factor. Category median: 79.A
87

Bar = this company · dark tick = category median.

Star ratings

306 Google reviews we collected

  • 5 stars27891%
  • 4 stars155%
  • 3 stars10%
  • 2 stars10%
  • 1 star114%

Praise vs complaints

Phrases our text analysis found in 224 written reviews

  • Praise17893%
  • Complaints147%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude10555%
  • Would recommend2815%
  • Price & value2513%
  • Quality & results1910%
  • Speed & response105%
  • Honesty & trust42%
  • Communication11%

What customers talk about

We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Lupita was amazing, the laundromat was spectacularly clean and the environment was friendly.”
    “No one remembers the number, and she asked in a very arrogant manner.”
  • “Lupita she the some awesome people and she did a great job by helping me and she also teaches dancing, definitely I recommend this loudromat”
  • “Prices are definitely reasonable and the service is great.”
    “Very expensive they have minimum price required dryer machine which is I was not able to spend my money how much I would like to spend on the dryer .”
  • “Excellent service, the place is always very clean and the staff is very attentive and friendly, Liz is very nice and always supports in any doubt or situation.”
    “This is the worst laundromat I've ever been to; the service was terrible.”
  • “I was very surprised how quick my 4loads of laundry were done.”
  • “Friendly, helpful and the facility was sparkling clean and welcoming- the machines were emasculate and she just made my mid day visit honestly the best!”
  • “Does not know anything or clarifies or explains certain things in the laundry mat on how they run things there.”

People customers mention

  • Lupita 15 reviews
  • Colfax 8 reviews
  • Liz 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Clean place and friendly staff. I’ve stayed and used their machines and used the drop off service several times, great for when I’m behind on laundry. It’s been a good experience with every attendant I’ve worked with.

Customer photo from Katie's review
KLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Best place to do laundry. Very clean and inviting. Only place I go. I pass 5 other laundry mats just to come to this one.

Kasun7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Machines can be a tiny bit cleaner but this place is definitely a hidden gem! Only been here once but it's exactly what I needed, clean, and comfortable. I appreciate having this place nearby.

Arthur2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lupita was amazing, the laundromat was spectacularly clean and the environment was friendly. Second time washing here and this is my new spot! Love this place, snacks and all!!!

Customer photo from Arthur's review
Travis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Corey was very nice and helpful to me and my wife. This place is always very clean and quiet. I would highly recommend it to anyone!!!

Brandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The owner is so nice and helpful. It's always very clean and quiet anytime of day. Very reasonable prices as well. Would highly recommend to anyone.

Photos

Customer reviews

4.8 ★★★★★ 306 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Katie Cooper2 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Clean place and friendly staff. I’ve stayed and used their machines and used the drop off service several times, great for when I’m behind on laundry. It’s been a good experience with every attendant I’ve worked with.

K PiperLocal Guide · 19 reviewsTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best place to do laundry. Very clean and inviting. Only place I go. I pass 5 other laundry mats just to come to this one.

BigPerm Morales3 reviewsTotal number of Google reviews BigPerm has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best of the best!

Kasun Perera7 reviewsTotal number of Google reviews Kasun has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Machines can be a tiny bit cleaner but this place is definitely a hidden gem! Only been here once but it's exactly what I needed, clean, and comfortable. I appreciate having this place nearby.

Arthur Duke Findlater2 reviewsTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lupita was amazing, the laundromat was spectacularly clean and the environment was friendly. Second time washing here and this is my new spot! Love this place, snacks and all!!!

DIFFERENT DifferentLocal Guide · 75 reviewsTotal number of Google reviews DIFFERENT has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

In and out always clean

Travis Loyd6 reviewsTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Corey was very nice and helpful to me and my wife. This place is always very clean and quiet. I would highly recommend it to anyone!!!

Brandy Jenkins4 reviewsTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The owner is so nice and helpful. It's always very clean and quiet anytime of day. Very reasonable prices as well. Would highly recommend to anyone.

Joseph Guigli (H3RM1T)Local Guide · 14 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is a great laundromat!

Jessica Grove1 reviewTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The workers are very nice and respectful, the place is very clean and not very far away from my apartment so that helps!! 🥰🥰☺️☺️

Fresh & Clean Laundry on Google Maps →

Business details