Carpet cleaning service · North Port, FL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%16+1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 39 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 34%
5.0★★★★★839 Google reviews · 24 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
13%reviews answered by the owner
$309typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Fresh-N-Up Carpet, Tile & Grout Cleaning at a glance
Google reviewers rate Fresh-N-Up Carpet, Tile & Grout Cleaning five out of five stars based on 839 reviews. Customers frequently cite punctuality, professional communication, and effective results for services including carpet, tile, grout, and furniture cleaning. The company owner replied to 13% of the reviews. Two one-star reviews allege that staff failed to clean under furniture as promised and disputed the quality of work performed.
Google rating: 5.0 out of 5 from 839 reviews (99% five-star).
Reviews on this page: 839 Google reviews (716 with written comments, 33 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: October 24, 2026.
Service: Grout Cleaning Service serving North Port, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fresh-N-Up Carpet, Tile & Grout Cleaning: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fresh-N-Up Carpet, Tile & Grout Cleaning: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fresh-N-Up Carpet, Tile & Grout Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fresh-N-Up Carpet, Tile & Grout Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fresh-N-Up Carpet, Tile & Grout Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fresh-N-Up Carpet, Tile & Grout Cleaning: 16/100 on this factor. Category median: 75.F
16
Bar = this company · dark tick = category median.
Star ratings
839 Google reviews we collected
5.0of 5
5 stars82999%
4 stars81%
3 stars00%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 716 written reviews
99%praise
Praise1,45099%
Complaints91%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price6747%
Reasonable7552%
Overpriced11%
Not sure00%
$309+14% vs typical grout cleaning
Middle half of what 109 customers paid ($221–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results39927%
Staff & attitude37926%
Would recommend25317%
Speed & response23416%
Price & value1047%
Communication544%
Honesty & trust362%
What customers talk about
We read 716 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The men who came were very courteous and did a great job.”
“They are the worst "company" ever.”
“The team arrived on time and were very helpful and professional.”
“Definitely recommend the service to anyone who needs it done right the first time.”
“As long as they are in business, we will NOT use anyone else.”
“Brian and team came on time and did an amazing job.”
“Hard Work at a Great Price I would give this company 10 Stars if I could.”
“Their communication prior to job for scheduling and arrival timing was over the top.”
“If you’re looking for a reliable, friendly, professional team to do work in your home.”
“Honestly the biggest scam artists in the area.”
People customers mention
Brian57 reviews
Ryan48 reviews
Charlie33 reviews
Scott24 reviews
Caleb13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fresh-N-Up Carpet, Tile & Grout Cleaning for 6 kinds of job. Pick one to see what they paid and said.
CARLLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Another great job by Brian and Scott. Our chair cushions and carpet look amazing! Glad we found this team. Thanks!
Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaningService not listed
Valorie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The men who came were very courteous and did a great job. I would definitely have them again when needed.
Paid $150–200Great price
Mary4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brian and team came on time and did an amazing job. Moved stuff around as they cleaned and had all tile dry by the time they left.
Paid $500+Great price
A1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service. Arrived at time promised and took the estimate time quoted. Excellent results. Friendly and knowledgeable tech!
Paid $200–250Great price
Joan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Great customer service and results! Ryan fit us in his schedule last minute to help with a stain on our new office white sofa. Exceptional company!
Paid $100–150Reasonable price
DianaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just amazing service! We were so lucky they were available..Ryan and Charlie did an exceptional job on cleaning and sealing the grout on our porcelain tile floors in our whole house. They look so good! Highly recommend you call them first.
Brian at Fresh-N-Up did a fantastic job cleaning the carpets at our shop, Starr Custom Tinting! They look so much better, and we really appreciate his hard work and attention to detail. As fellow business owners, we love supporting a business that takes pride in what they do. Highly recommend—thank you, Brian!
Megan & Eddie Starr
Mary Ann Pacelli4 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
They did an amazing job cleaning our outdoor furniture cushions and tile floors. The team arrived on time and were very helpful and professional. We will use them again and recommend to others!
Price assessment: Great price
Debra Spaeth10 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Ryan did a great job in a timely and efficient manner. They were very respectful of our home and property and left us with follow up instructions. Everything looks great!
A Lefrancois1 reviewiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
