iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%72+17.5Value 14%86+12.2Replies to reviews 7%83+5.9Craft & service penalty92−0.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 72 tree servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★730 Google reviews · 24 photos
91%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Friendly Tree Experts 4.8 out of 5 stars based on 730 reviews, with the owner responding to 78% of feedback. Customers frequently praise the company for professional tree removal, planting, and pruning services, highlighting punctuality, thorough cleanup, and competitive pricing. However, some low-star reviews cite poor communication, missed appointments, inadequate work quality, and unresolved warranty or liability issues as recurring concerns.
Google rating: 4.8 out of 5 from 730 reviews (91% five-star).
Reviews on this page: 730 Google reviews (594 with written comments, 29 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 21, 2026.
Service: Tree Service serving Carteret, New Jersey.
Data from Google, last updated October 26, 2026.
Score profile vs other tree services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Friendly Tree ExpertsTree Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Friendly Tree Experts: 83/100 on this factor. Category median: 93.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Friendly Tree Experts: 72/100 on this factor. Category median: 93.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Friendly Tree Experts: 92/100 on this factor. Category median: 98.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Friendly Tree Experts: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Friendly Tree Experts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Friendly Tree Experts: 83/100 on this factor. Category median: 83.A
83
Bar = this company · dark tick = category median.
Star ratings
730 Google reviews we collected
4.8of 5
5 stars66791%
4 stars294%
3 stars20%
2 stars71%
1 star253%
Praise vs complaints
Phrases our text analysis found in 594 written reviews
97%praise
Praise1,33397%
Complaints383%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1616%
Reasonable7577%
Overpriced22%
Not sure44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude42131%
Speed & response29121%
Quality & results22416%
Price & value17513%
Would recommend16812%
Communication604%
Honesty & trust322%
What customers talk about
We read 594 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly Tree Service is the only Tree service I have used in the past and the future.”
“Very unprofessional, the contract that we agreed upon was not followed.”
“I was able to schedule my service appointment rather quickly after I accepted the estimate.”
“I called and asked for an estimate, they said they’ll let me know and never showed up.”
“Ray and his crew dod an outstanding job removing 9 trees and trimming the huge pines which surround my property.”
“…y didn't show up (I took off work to meet them regarding winter storm damaged trees on my property).…”
“It's all been very professional, courteous, and affordable.”
“Had to come twice and still did an inadequate job for the price.”
“…stimate to the foreman, Hakeem, and his crew doing a phenomenal job I highly recommend Friendly Tree Experts!…”
“I would not recommend this company for tree service or stump grinding.”
“Professional communicated and completed the project on time as promised.”
“Very poor communication with client and between management and crews.”
“After some initial hiccups, I now enjoy superb prompt service, efficient cleanup and dependable advice.”
“…rely measured the height we had agreed on & again the foreman was not honest and tried to convince me that a shrub's height measures from the bottom o…”
People customers mention
John33 reviews
Lang6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Friendly Tree Experts for 5 kinds of job. Pick one to see what they paid and said.
Jose15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Friendly Tree Service is the only Tree service I have used in the past and the future. Keep up the great work.
Kenny3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
It's always a pleasure working with Friendly Tree Service. They've removed many an old tree for us, and as of this week they've planted a total of 5 trees and 2 shrubs here. It's all been very professional, courteous, and affordable. John Lang and his crew know what they're doing. And the cleanup at the end was superb. Five stars!
Reasonable priceTree planting
Cathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service from beginning to end. The bushes/trees are delivered in excellent condition and are healthy and huge years later.
J8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ray and his crew dod an outstanding job removing 9 trees and trimming the huge pines which surround my property. They easily and skillfully took down the trees, the largest being a 35 foot elm and the smallest being a 20;foot weeping cherry. They did it in one day from 930 am to 615 pm. Also of note, I had other…
Great priceTree trimming & pruningTree removal
Jake6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Team and owners were great. Very professional and spectacular on tree removal and pristine trimming.
John3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Second planting of trees. Professional, courteous, neat, clean, and timely. Trees in great health.
Friendly Tree Service is the only Tree service I have used in the past and the future. Keep up the great work.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree trimming & pruning
Response from the owner · 4 days ago
We are truly honored to receive such kind feedback from you, Jose. Please know that your ongoing loyalty means absolutely everything to our entire team. We remain fully committed to consistently delivering the high-quality work and exceptional service that you have come to rely on and trust from us.
Kenny Soule3 reviewsiTotal number of Google reviews Kenny has written across all businesses on Google Maps, not just this one.
It's always a pleasure working with Friendly Tree Service. They've removed many an old tree for us, and as of this week they've planted a total of 5 trees and 2 shrubs here. It's all been very professional, courteous, and affordable. John Lang and his crew know what they're doing. And the cleanup at the end was superb. Five stars!
Price assessment: Reasonable price
Services: Tree planting
Response from the owner · 2 years ago
Thank you for your kind words, Kenny! We're thrilled to hear that you had a great experience with Friendly Tree Service. We take pride in providing professional, courteous, and affordable services. If you ever need assistance with your trees and shrubs again, don't hesitate to reach out to us at (973) 678-8888.
Miriam Bocian-AnghelLocal Guide · 28 reviewsiTotal number of Google reviews Miriam has written across all businesses on Google Maps, not just this one.
Very professional, carefully working, cleaning up. Great job
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · a week ago
We would like to express our sincere gratitude for your kind feedback, Miriam. Please know that maintaining a high level of professionalism and ensuring a completely thorough cleanup are the fundamental standards that we consistently strive to uphold while performing every single job for our valued clients like you.
Cathy Pepin-Toussaint1 reviewiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Great service from beginning to end. The bushes/trees are delivered in excellent condition and are healthy and huge years later.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree trimming & pruning, Tree planting, Tree removal
Response from the owner · a week ago
Cathy, we are truly grateful to hear that your trees and bushes have thrived so beautifully throughout the years. Please know that providing excellent, high-quality service from the very beginning of your project until the final completion is always our primary goal. We are delighted that we could meet your expectations and look forward to serving you again in the future.
J P Maloney8 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Ray and his crew dod an outstanding job removing 9 trees and trimming the huge pines which surround my property. They easily and skillfully took down the trees, the largest being a 35 foot elm and the smallest being a 20;foot weeping cherry. They did it in one day from 930 am to 615 pm. Also of note, I had other estimates and His was 25 %, lower than the next bidder. Also other companies were looking to do ot in 2-3 days. I will be using Ray and company again . Highly recommended without reservation. Joe Maloney
Price assessment: Great price
Services: Tree trimming & pruning, Tree removal
Response from the owner · 2 weeks ago
Your positive feedback means a lot. Ray and the crew are glad they delivered outstanding results efficiently and at a great value. We look forward to working with you again!
Brian Spar5 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
We sincerely appreciate you taking the time to share your feedback with us, Brian. It is truly wonderful to hear that our team’s clear communication and professional work successfully met your expectations. We are very pleased that you had a positive experience and we thank you for your kind words.
Jake Kinstler6 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Team and owners were great. Very professional and spectacular on tree removal and pristine trimming.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree removal
Response from the owner · 2 weeks ago
It was such a pleasure helping you out with your trees, Jake! We are honestly thrilled to hear that our crew did a fantastic job getting everything looking so sharp for you. Your feedback really made our day, and we are so grateful for your support and for choosing to work with us again.
John Duffy3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Second planting of trees. Professional, courteous, neat, clean, and timely. Trees in great health.
Price assessment: Reasonable price
Services: Tree planting
Response from the owner · a month ago
We are truly honored to receive your kind words, John. Providing professional, courteous, and timely service is the core standard we strive to uphold for every client. It brings us great joy to hear that your trees are thriving under our care, and we appreciate you sharing this positive experience.
Jackie CaneteLocal Guide · 19 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Friendly Tree was the 3rd. tree company I called, and they actually answered the phone! Nathan was very nice and helpful. I was able to schedule my service appointment rather quickly after I accepted the estimate. They came on a Saturday afternoon and was done in about 2 hours. Cleanup of the back yard was great; the front was ok. There was a lot of small dead branches left that I had to pick-up. Overall, very satisfied!! I'll definitely keep Friendly Tree in mind for and future needs or for recommendations!
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · a month ago
Thank you so much for reaching out, Jackie! We truly appreciate you taking the time to provide feedback regarding your recent cleanup service. We are delighted to hear that Nathan and the entire team provided you with such quick and high-quality assistance. We have carefully noted your comments about the front yard and will use them to improve our future performance.
Dave Clement2 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Everyone was very professional and approachable when asked questions.
Price assessment: Reasonable price
Response from the owner · a month ago
It truly means a great deal to us to hear about your positive experience. We are genuinely delighted that our team members were able to provide you with such professional and approachable service throughout your interaction. Thank you very much for sharing your kind feedback with us, Dave!
