Analyzing 9,273,0349.3M ReviewsFor 26,40326.4K Experts

Experts Reviews · Company report
Frontier Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Frontier Automotive

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 5.0★ from 94 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontier Automotive is better than 100% of auto repair shops.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontier Automotive is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frontier Automotive is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontier Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontier Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frontier Automotive is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Frontier Automotive for 8 kinds of job.

Frontier Automotive for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#198 / 427
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Steering & suspension repair”

JoLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

i’m from utah and was driving home from the oregon beach when my 2015 Subaru started to “ gallop” like a horse. i felt like the transmission was slipping. i was referred to Kody from Frontier Automotive. I drove home with a rental while Kody had my car for a week. i can not express in words how thankful i was that…

Reasonable priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Kristi4:44Local Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kody replaced my timing chain and did a few other repairs for me, both on my van and my RV. He'll tell you all that is wrong with your car, but also what can or cannot wait. He even gave me a ride home when I off my car a couple times. Good, friendly, and reasonably priced mechanics are hard to find these days.

Reasonable priceSteering & suspension repairEngine repair
Tyler9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My parents and I have taken all four of our vehicles to Frontier, 3 Chrysler/Dodge vans and a 90's Acura Integra. All have been repaired excellently and with excellent communication including pictures of repairs before, during, and after. Frontier is very thorough with analysis and let you know what is needed now,…

TransmissionSteering & suspension repairGeneral repairs & maintenance
Tobin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kody did a great job with a quick turnaround.

Great priceSteering & suspension repair
Teigun1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Was fast and easy and loved the customer service would highly recommend

Great priceSteering & suspension repair
Gregory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Cody, at Frontier automotive repair completed some body damage to my car in a timely and professional manner. I will recommend others to consider utilizing his services for body work or and mechanical services for sure. Cody was extremely easy to work with and a true professional as well. Cody also provided a full…

Customer photo from Gregory's reviewCustomer photo from Gregory's review
Reasonable priceTransmissionSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 43%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance24—
Auto engine diagnostic10—
Vehicle Inspection9—
Transmission8—
Engine repair7—
Brakes6—
Steering & suspension repair6—
Oil change6—

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