Analyzing 9,273,0349.3M ReviewsFor 26,40326.4K Experts

Experts Reviews · Company report
Frontline Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Frontline Automotive Repair

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 5.0★ from 81 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontline Automotive Repair is better than 98% of auto repair shops.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontline Automotive Repair is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frontline Automotive Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontline Automotive Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontline Automotive Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frontline Automotive Repair is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Frontline Automotive Repair for 8 kinds of job.

Frontline Automotive Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#137 / 467
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Brakes”

Ali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very good and friendly owner with accurate and fast fixing

Great priceSteering & suspension repairBrakesOil change
Gabby9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We came into frontline to get work done on our ford ranger and Rick took care of us and made us feel right at home and completely comfortable with the work that needed to be done. We had to go back in for repairs and it ended up up being under warranty! Rick is an amazing mechanic and has an amazing team! We…

Great priceSteering & suspension repairAuto engine diagnosticBrakes
BrianneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

If I could give Rick at Frontline Automotive Repair 20 stars, I would. We were considering purchasing a vehicle from out of state, and wanted a thorough PPI with someone who'd give us the best and most honest opinion. The minute I spoke to Rick, I knew he was exactly who we wanted. He was so helpful and it was…

Great priceTransmissionElectricalAuto engine diagnostic
Jonathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Amazing customer service and super reliable and very knowledgeable. Trustworthy and dependable

Great priceTransmissionElectrical repairBrakes
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I took my Subaru to Frontline after a friend recommended them. I was very happy with the service Rick provided. He explained what likely was the problem, figured out the exact issue and was able to order the parts and fix it quickly. I also needed rear brakes, so I decided to do that during this service too.…

Reasonable priceElectrical repairAir & cabin filter replacementBrakes
Araceli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rick did an amazing job! Our car literally broke down and Rick saw us on the same day! We don't know a whole lot about cars and he did Not take advantage of it. Responded Respectfully, NOT Condensending. He would explain what was wrong, how we could go about it before working on the car. Gave diagnosis printed out…

Great priceAuto engine diagnosticBrakes
JaysonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Was in quite a pickle and brought my car to Frontline based on the many good reviews. And here I am making one of my own. I met with Rick the shop owner who is very kind and knowledgeable.I know nothing really about cars, he explained (without condensation) the work that needed done, the (very reasonable) cost and…

Great priceAuto engine diagnosticBrakesService not listed
Jacquelyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They go above and beyond to help people. Would highly recommend.

Great priceBrakes
Kameron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very friendly and honest above all else. He knows what he’s doing and is gonna do the best he can to meet your needs. Rick exceeded mine! Definitely a shop I’ll recommend people over to!!

Great priceAuto engine diagnosticBrakesBattery
Graycee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Couldn’t recommend this place enough! Rick is amazing and a very knowledgeable man, he surely knows his way around a vehicle and takes no short cuts. I brought my car in for a brake pad replacement and he made sure to address any and all additional concerns I had about my vehicle. Frontline is a very reasonably…

Brakes
Greg9 months ago★★★★★

Rating only, no written review.

Great priceBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 77%Reasonable 23%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change14—
Auto engine diagnostic13—
Brakes11—
Steering & suspension repair8—
Transmission8—
Electrical repair5—
Battery3—
General repairs & maintenance3—

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