Analyzing 9,271,9919.3M ReviewsFor 26,39126.4K Experts

Experts Reviews · Company report
Frontline Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Frontline Automotive Repair

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 5.0★ from 81 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontline Automotive Repair is better than 98% of auto repair shops.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontline Automotive Repair is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frontline Automotive Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontline Automotive Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontline Automotive Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frontline Automotive Repair is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Frontline Automotive Repair for 8 kinds of job.

Frontline Automotive Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#181 / 502
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Oil change”

Evie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Rick is the real deal — personable, knowledgeable, and HONEST! Frontline Automotive Repair is the only company I trust with my vehicles!

Steering & suspension repairOil change
DannyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Very professional and helpful. Always kind and does amazing work!

Reasonable priceTransmissionAuto engine diagnosticTransmission repair
Leatha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am a huge fan of Frontline Automotive. Any time someone I know is having problems with their vehicle, I assure them they will receive excellent and honest service at a reasonable price from Rick at Frontline Automotive.

Great priceAuto engine diagnosticOil changeService not listed
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Will always bring my vehicle to Rick. Honest and trustworthy.

Reasonable priceOil change
Jodie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Huge kudos and THANKYOU to Rick for helping me and the great service on my vehicles! He listens, offers options, explains things and reasonably priced as well! Never did he try to pressure, push services or make light of questions. I previously had bad service at another place…however Rick showed what exemplary…

Oil changeService not listed
Eddie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Just purchased a used car. I got an oil change and also a diagnosis to check out if any other issues I need to worry about. Rick was very helpful and thorough of explaining

Great priceAuto engine diagnosticOil change
Ali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very good and friendly owner with accurate and fast fixing

Great priceSteering & suspension repairBrakesOil change
Oliver1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great help and great price compared to other places

Great priceOil change
Jonathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Amazing customer service and super reliable and very knowledgeable. Trustworthy and dependable

Great priceTransmissionElectrical repairBrakes
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My daughter just moved from Michigan, Rick got her in right away for an oil change and went through the truck to make sure everything was okay. Great guy and great mechanic.

Great priceOil change
Isacc4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rick was awesome. Took my car to a few different places and no one could diagnose what was causing my car to misfire. Rick was able to find out what the cause was and get me back on the road in just a few days!

Reasonable priceAuto engine diagnosticOil change
Kameron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very friendly and honest above all else. He knows what he’s doing and is gonna do the best he can to meet your needs. Rick exceeded mine! Definitely a shop I’ll recommend people over to!!

Great priceAuto engine diagnosticBrakesBattery
April2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

As a woman, I'm always leary about mechanics and them taking advantage of me not knowing much about cars. Rick was so nice, polite and explained things that were wrong with my vehicle. He is genuine and trustworthy. His price is on point and fair. I would recommend him to anyone for any type of vehicle. He's super…

Great priceAuto engine diagnosticOil changeService not listed
Brooklynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had an amazing experience with Frontline Auto! They did incredible work on our 2013 Honda Accord—honest, efficient, and top-quality service from start to finish. What really impressed us is that he's even willing to work on my Volkswagen, which is rare to find! It’s not easy to come across a mechanic who’s this skilled and trustworthy! Highly recommend

Great priceGeneral repairs & maintenanceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 77%Reasonable 23%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change14—
Auto engine diagnostic13—
Brakes11—
Steering & suspension repair8—
Transmission8—
Electrical repair5—
Battery3—
General repairs & maintenance3—

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