Experts Reviews · Company report
Frontline Pest and Termite of Richmond logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%93+13.2Replies to reviews 7%65+4.6Momentum penalty0−10Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Frontline Pest and Termite of Richmond

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 623 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontline Pest and Termite of Richmond is better than 85% of rodent control.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 82% of rodent control.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frontline Pest and Termite of Richmond is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 93% of rodent control.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontline Pest and Termite of Richmond is better than 0% of rodent control.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 65% of rodent control.B
65

Reviews for your job

Customers hired Frontline Pest and Termite of Richmond for 8 kinds of job.

Frontline Pest and Termite of Richmond for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#51 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Bug & insect extermination”

Jauna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Efficient

Reasonable priceHome inspectionBug & insect extermination
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cochise was great! Very professional and helpful.

Reasonable priceBug & insect extermination
EbonyM9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Makai was very helpful, fast and efficient. Great job Makai, thanks!

Reasonable priceCockroach exterminationBug & insect extermination
Hector9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wesley is the best. Always on time and take the time to hear what are you need. Always goes the extra mile to please the client.

Reasonable priceBug & insect extermination
AshleyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Phillip was awesome he made sure I was aware of what he done he did everything he was supposed to.....was on time and a very pleasant technician. He was/is knowledgeable about his services and was very thorough.

Great priceBug & insect extermination
DebbieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Will did an awesome job today!

Great priceBug & insect extermination
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brendan was very thorough with his work communicated clearly and answered any questions we had. Frontline has been a pleasure to work with so far.

Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Austin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tech called to let me know he could come earlier. When he got there he let me know what he would be doing and the areas he would be working in. He was quick and diligent in getting the work done, would recommend!

Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Janice13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tramaine was great and thorough.

Reasonable priceBug & insect extermination
Angela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cochise J. Was our Tech! He exceeded our expectations with his professionalism and the information he provided as to what we should expect and know about the service! He went above and beyond to completely cover our home and exterior!! He represented frontline pest control extremely well! Made us glad we chose them.

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
Bridget5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The tech guy Phillip was very friendly, informative and very efficient.

Reasonable priceMosquito exterminationBug & insect extermination
brianLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Charles was timely, clean cut professional. Did a great job.

Spider exterminationMosquito exterminationBug & insect extermination
LewisLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stew and Austin were both extremely professional, friendly, and courteous. Highly recommend!

Great priceBug & insect extermination
EricaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional business! Our technician, Tyler P., was punctual and proficient for performing services. Communication flow has been excellent.

Great priceMosquito exterminationBug & insect extermination
Carolyn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Jacob from Frontline identified himself, was professional and provided great external extermination service.

Reasonable priceBug & insect extermination
Mykia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

I rate my service technician Xavier 5 stars!

Not sureBug & insect extermination
Pamela11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have had Jeremy at our home twice and each time he has been very professional, kind and thorough. He explains what he is doing and how it should take care of our problems. So far he has left us with a great impression on how he takes care of his customers!

Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Johnny was my tech who came today. He was great. I would like if he came everytime.

Reasonable priceTermite exterminationBug & insect exterminationAnt extermination
MarlinLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex told me exactly what he was going to do. Explained what pests this was application was being sprayed for. Was efficient in his timing and asked if there was any place that he shouldn't enter. He was by far, the best technician I've encountered from Frontline. Would.like to request that he be my technician from now on.

Reasonable priceBug & insect extermination
terry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Frontline tech Joseph was great and very knowledgeable. Did a thorough inside treatment, will come back for outside due to raining more steady. Pleased with the service . Sales rep Parker was great also and very knowledgeable.

Reasonable priceGeneral pest inspectionBug & insect exterminationService not listed
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cory is very prompt and pleasant. Thank you for providing great service!

Reasonable priceHornet & wasp exterminationBug & insect extermination
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, very friendly and professional

Great priceHome inspectionHornet & wasp exterminationSpider extermination
Evan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Phillip F did a fantastic job of explaining everything to me. He was thorough and made sure to pay extra attention to the areas I pointed out. Ticks are so bad this year and I’m happy to get rid of that worry! So far I am super happy with my service. I will update in a few months

Reasonable priceBee exterminationBug & insect extermination
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Derrick was respectful efficient and knowledgeable

Great priceHome inspectionSpider exterminationGeneral pest inspection
LindaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Austin was on time, efficient, very helpful with our questions, and extremely personable. Thanks for the great service!

Reasonable priceRodent exterminationSpider exterminationFlea & mite extermination
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hansen is an Excellent technician! He cares about his work, and he cares about my home! He should be highly commended!

Not sureHome inspectionFlea & mite exterminationGeneral pest inspection
12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On time. Very polite and kind.

Great priceHornet & wasp exterminationRodent exterminationTermite extermination
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Darrell is always prompt and courteous. He ensures my home stays pest free and takes care of any issues as they creep up.

Reasonable priceFlea & mite exterminationGeneral pest inspectionCockroach extermination
DarlaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My Frontline service technician was great! Very professional and friendly. He was very considerate regarding the safety of my animals. I'm a very satisfied customer!

Reasonable priceFlea & mite exterminationGeneral pest inspectionBug & insect extermination
Veronica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceBug & insect extermination
Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination

Price

$54-50% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 57%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection36$50–$119
Bug & insect extermination31$58–$136
Home inspection27$56–$151
Mosquito extermination26$58–$103
Ant extermination21$58–$173
Spider extermination20$86–$181
Hornet & wasp extermination18$83–$199
Flea & mite extermination15$93–$246

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