Frontline Pest and Termite of Richmond

They have rescheduled multiple times they don’t show up something is always wrong with their employees and then when you call to cancel, they give me the runaround they’re like oh I’m the manager on the phone, but I can’t cancel your account so what’s the point of your role I need my account canceled or I’m gonna write reviews every single day until my account is canceled and I want a full refund at this because nothing has been done

• Communication▲
• Price & value▼
• Would recommend▼

I signed up with Frontline after a door-to-door sales representative explained what the service would include. I was specifically told that my full yard and deck would be treated as part of the mosquito/pest service. That representation was a major reason I agreed to switch companies. Unfortunately, the service I have actually received has not matched what I was told. On 7/23, my security footage shows the technician in my backyard, but he never came onto the deck. The footage also shows treatment being focused around the base of the home rather than the full yard and deck that I was told would be serviced. Then on 8/18, I have security footage showing the technician pull up around 11:09 a.m., remain in the vehicle until approximately 11:15 a.m., and then leave. At no point did he get out of the vehicle and perform the mosquito and tick service. During that time I even walked across the property and was clearly visible to the technician, but I was never told there was an issue preventing the service from being completed. I have provided Frontline with this footage and requested cancellation of my general pest control and mosquito/tick services without an early termination fee. I am not asking to cancel my separate Sentricon termite service, which I have not had an issue with. My concern is straightforward: I do not believe I should be required to pay a termination fee to leave services that were represented one way during the sale and then either performed differently or, in the case of the 8/18 mosquito/tick visit, apparently not performed at all. Based on my experience, I would caution others before signing a contract with Frontline. I would strongly recommend getting every promise made by the salesperson in writing, reviewing exactly what areas of the property are actually included in each service, and understanding the cancellation terms before signing. Personally, I would avoid using this company for general pest and mosquito/tick service based on what I have experienced. I would much rather resolve this directly with Frontline. I am simply asking them to cancel the general pest and mosquito/tick services without penalty and confirm that in writing. If Frontline resolves the issue appropriately, I will gladly update this review to reflect that.

• Speed & response▲
• Quality & results▼

I had a yellowjacket ground nest in my front yard and ran it over with my lawnmower. I got stung a bunch of times. I called Front line and they came the next day. I was expecting them to exterminate the wasps that day, but that's not what happened. They put some dust in the holes to the nest, spread some granules around the nest, and fogged my whole yard. They told me if the wasps weren't dead in two weeks call them back. If they would have told me that in the first place, I would never have scheduled their service. A week after the service the wasps hadn't even slowed down, so I called and asked for my money back. They said they would call me back later that day and never did. I then went to Home Depot and bought 2 cans of Spectracide wasp & hornet killer for $16, and last night I killed the wasp nest. I should have done that to begin with. I wasted $279 and a week of time. Very disappointing experience, and terrible customer service.

• Quality & results▼

They are the worst was suppose to come to house between 12pm and 4pm nothing worst customer service ever.

• Price: $40–60

• Quality & results▼

Terrible. Seems like they spray water. Be careful spiders all over house after they left

• Would recommend▼

• General pest inspection

Do not recommend this company at all for pest control services. They charged me 59.99 a month and when the services first started we were promised that a tech would spray the inside of the house to prevent any pests from coming inside but that never happened. The next time a tech came out he recommended termite treatment and left. The next few techs came out and the service was for spray and tackle cobwebs but they would only tackle cobwebs and be gone within 5-10 minutes of arriving without reapplying product.called today because a tech came out 2 days ago and parked his truck took a picture of my driveway and took off and marked it in the account like he serviced the house now per the loyalty team rep the product only lasts 3 months and he admitted they just had a meeting about techs showing up to the clients house and not actually preforming the work and advised he can send another tech out on Saturday and I declined because it’s a waste of time yall had multiple come out and do the same thing so his next offer was me paying $295 to cancel services and I will not pay that especially for services I didn’t even get in full

• Price assessment: Overpriced
• Price: $40–60
• Services: General pest inspection

• Honesty & trust▼

They are fraudulent people. I been telling them I want to cancel and they keep sending people. Don’t sign nothing with them.business is bad. Don’t deal with them. Taking them to court as we speak. Can never speak to no one. No accountability

• Honesty & trust▼

• Mosquito extermination

Im shocked that this place has ANY positive reviews. The "salesman" came to my house, lied to me and my wife about what the service would be AND how it's simply month to month. (so we could cancel if we wanted) They NEVER sprayed for mosquitoes and ticks WHICH IS THE ENTIRE REASON WE PAID FOR SERVICE. They now say that this is extra. They said they DID however spray for ants. I typically handle this myself but I stopped so as not to double dose my property with poison. I wish I had not because the ants are now out of control. I understand the pressure of sales. I am in sales myself. That said, blatantly LYING about every aspect of your business to LOCK people into an ongoing payment plan that by all accounts seems to be impossible to cancel is grimy and wrong. I will be making it my business to make sure not a single soul in my neighborhood is duped by this literal bait and switch scam.

• Price assessment: Reasonable price
• Price: $40–60
• Services: Mosquito extermination, Service not listed

• Honesty & trust▼
• Would recommend▼

The salesman came to my door and I told him how scared of the tick issue I am with pets. He assured me with them I wouldn't have to worry. He also said the really great thing was there was no contract it was month to month. Today I call because I notice ants and mosquitoes. They let me know ticks and mosquitoes are an extra package and they only come out every 3 months unless you call them. The sales guy told me up the street had ticks so its good im getting their service. Since this is the service I most needed and was lied to I wanted to cancel. She let me know since im on a year contract it'll be $300 to cancel and shes sorry that her sales guy told me that but its my problem now pretty much. I gave this man my neighbors info bc there was no contract. He scammed me and possibly my neighbors making me also look like a liar. They will look into canceling for me if I email her my ring camera video of her sales guy telling me this. RECORD EVERY CONVERSATION bc you'll be the one needing to prove stuff not them. I wouldn't recommend.

• Quality & results▲

• Termite inspection
• General pest inspection
• Mosquito extermination

Today's initial-contact experience was overwhelmingly positive. I hope this is not a one-time event but something we can expect on every call. Subscribed to 3 services: General Pest; Mosquito, Flea & Tick; Termite control. Will update this review as time goes on. The two techs, Eli for general pest services and Harlan for termite inspection, were both excellent. Eli was thorough with his inspection & product application and wasn't rushing through the job. Eli was great about getting into some of the hard-to-reach areas and addressing our concerns. Harlan brought with him over two decades of termite inspection experience which was greatly appreciated to protest our investment. Thankfully, none were found!

• Price assessment: Reasonable price
• Price: $140–160
• Services: Termite inspection, General pest inspection, Mosquito extermination