Experts Reviews · Company report
Frontline Pest and Termite of Richmond logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%93+13.2Replies to reviews 7%65+4.6Momentum penalty0−10Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Frontline Pest and Termite of Richmond

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 623 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontline Pest and Termite of Richmond is better than 85% of rodent control.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 82% of rodent control.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frontline Pest and Termite of Richmond is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 93% of rodent control.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontline Pest and Termite of Richmond is better than 0% of rodent control.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 65% of rodent control.B
65

Reviews for your job

Customers hired Frontline Pest and Termite of Richmond for 8 kinds of job.

Frontline Pest and Termite of Richmond for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 36 Google reviews tagged “General pest inspection” · showing 20

Huh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

Do not recommend this company at all for pest control services. They charged me 59.99 a month and when the services first started we were promised that a tech would spray the inside of the house to prevent any pests from coming inside but that never happened. The next time a tech came out he recommended termite…

Paid $40–60OverpricedGeneral pest inspection
JuliusLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Today's initial-contact experience was overwhelmingly positive. I hope this is not a one-time event but something we can expect on every call. Subscribed to 3 services: General Pest; Mosquito, Flea & Tick; Termite control. Will update this review as time goes on. The two techs, Eli for general pest services and…

Paid $140–160Reasonable priceTermite inspectionGeneral pest inspectionMosquito extermination
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Vincent Weeks was absolutely outstanding as our pest control technician. From the moment he arrived, his professionalism and attention to detail were obvious. He took the time to thoroughly inspect everything, explain the treatment process step by step, and answer every question in a way that was easy to understand.…

Customer photo from Greg's review
Paid $40–60Great priceSpider exterminationGeneral pest inspectionMosquito extermination
Debbie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Today I met with Vincent Weeks for my initial service. He was very polite, informative, and thorough and didn’t rush through his visit. He showed concern with the issues I am having and explained how each situation would be handled. I greatly appreciated his time and effort!

Paid $40–60Reasonable priceGeneral pest inspection
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Richard from Ftontline serviced my property on Triple Notch Terrace. Henrico, VA today, 1/20/26. He did an excellent job. He's very professional and Frontline should be proud of his work ethic. I look forward to Richard servicing my property for as long as I own my home.

Paid $40–60Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Austin and His older Brother did a great job! Very friendly and professional, great prices for quality work. Thanks for keeping the bugs away! ☺️

Paid $60–80Great priceSpider exterminationGeneral pest inspection
TammyLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had and excellent experience with Brendan front Frontline Pest control. Very knowledgeable about his procedures and bugs in general. Took the time to explain everything he did and how it would help. Thanks for having great techs.

Paid $200+Great priceGeneral pest inspectionService not listed
Karissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott treated the perimeter of my home (that’s the only area we needed) and he was very kind, friendly, careful, and answered/addressed any questions and concerns.

Paid $40–60Great priceGeneral pest inspection
CheronLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Eric was professional and provided information regarding today’s service.

Reasonable priceGeneral pest inspection
Kris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Murat was pleasant and thorough!

Rodent exterminationGeneral pest inspectionMosquito extermination
D3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Calvin was very pleasant to work with. He had a great spirit and kind attitude.

Not sureGeneral pest inspection
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brendan was very thorough with his work communicated clearly and answered any questions we had. Frontline has been a pleasure to work with so far.

Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Austin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tech called to let me know he could come earlier. When he got there he let me know what he would be doing and the areas he would be working in. He was quick and diligent in getting the work done, would recommend!

Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Dee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rob was great. He was patient as I had numerous questions. Would def recommend and request him again.

Reasonable priceGeneral pest inspection
Purnell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very respectful of property

Reasonable priceGeneral pest inspection
Angela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cochise J. Was our Tech! He exceeded our expectations with his professionalism and the information he provided as to what we should expect and know about the service! He went above and beyond to completely cover our home and exterior!! He represented frontline pest control extremely well! Made us glad we chose them.

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Austin was quick and efficient, storms were rolling in and he took the time to explain everything he was going to do and reschedule for a complete service when weather would not be a factor.

Great priceGeneral pest inspectionAnt extermination
Wayne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kevin was excellent

General pest inspection
Pamela11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have had Jeremy at our home twice and each time he has been very professional, kind and thorough. He explains what he is doing and how it should take care of our problems. So far he has left us with a great impression on how he takes care of his customers!

Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Samantha11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joseph was fantastic, very knowledgeable! Super friendly too! Great customer service!

Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection

Show more general pest inspection reviews (16 more) →

Price

$54-50% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 57%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection36$50–$119
Bug & insect extermination31$58–$136
Home inspection27$56–$151
Mosquito extermination26$58–$103
Ant extermination21$58–$173
Spider extermination20$86–$181
Hornet & wasp extermination18$83–$199
Flea & mite extermination15$93–$246

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