Experts Reviews · Company report
Frontline Pest and Termite of Richmond logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%93+13.2Replies to reviews 7%65+4.6Momentum penalty0−10Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Frontline Pest and Termite of Richmond

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 623 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontline Pest and Termite of Richmond is better than 85% of rodent control.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 82% of rodent control.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frontline Pest and Termite of Richmond is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 93% of rodent control.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontline Pest and Termite of Richmond is better than 0% of rodent control.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 65% of rodent control.B
65

Reviews for your job

Customers hired Frontline Pest and Termite of Richmond for 8 kinds of job.

Frontline Pest and Termite of Richmond for hornet & wasp extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$199
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 58
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Hornet & wasp extermination”

DougLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service. Santana, my technician was well prepared and answered all my questions. Very knowledgeable person.

Great priceHornet & wasp extermination
Nikki4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From start to finish all of the Frontline representatives were professional, patient, and informative. Santana came to handle my problem during my scheduled time. He clearly explained what he was going to do and got straight to work. Based on our interactions, our family will definitely be using them again in the future.

Great priceHornet & wasp extermination
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The tech Brandon was really nice and respectful didn’t have to tell me he was here but he knocked and introduced himself and let me know he was here to do the work that was scheduled I would rrecommend Frontline to anyone seeking their servi oh mances Thanks guys for a job well done

Great priceHornet & wasp extermination
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brendan was very thorough with his work communicated clearly and answered any questions we had. Frontline has been a pleasure to work with so far.

Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Austin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tech called to let me know he could come earlier. When he got there he let me know what he would be doing and the areas he would be working in. He was quick and diligent in getting the work done, would recommend!

Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Angela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cochise J. Was our Tech! He exceeded our expectations with his professionalism and the information he provided as to what we should expect and know about the service! He went above and beyond to completely cover our home and exterior!! He represented frontline pest control extremely well! Made us glad we chose them.

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
Wanda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It was a pleasure to have this Frontline Professional employee at our house today. He verified the problem and explained in depth the why and how he would take care of the problem. He was professional and easy to talk to. My husband and I are more than pleased with his exceptional work.

Customer photo from Wanda's reviewCustomer photo from Wanda's review
Reasonable priceHornet & wasp extermination
Ivy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

He provided me with great customer service and let me know the services he would be performing today and made sure I did not need anything else. I asked for him to give specific attention to certain areas and he did a great job 👏 Great Customer Sevice

Reasonable priceHome inspectionHornet & wasp extermination
Samantha11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joseph was fantastic, very knowledgeable! Super friendly too! Great customer service!

Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Kamiah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sean was very patient and kind, he did exactly what we needed. a big thanks to him!

Great priceHornet & wasp extermination
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cory is very prompt and pleasant. Thank you for providing great service!

Reasonable priceHornet & wasp exterminationBug & insect extermination
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, very friendly and professional

Great priceHome inspectionHornet & wasp exterminationSpider extermination
Damon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Tech took the time to come inside to get to the back deck in order to take down a hornets nest.

Not sureHornet & wasp exterminationRodent extermination
12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On time. Very polite and kind.

Great priceHornet & wasp exterminationRodent exterminationTermite extermination
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Not sureHornet & wasp extermination
Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
Vernette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceHome inspectionHornet & wasp extermination
NorbertoLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceHornet & wasp extermination

Price

$54-50% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 57%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection36$50–$119
Bug & insect extermination31$58–$136
Home inspection27$56–$151
Mosquito extermination26$58–$103
Ant extermination21$58–$173
Spider extermination20$86–$181
Hornet & wasp extermination18$83–$199
Flea & mite extermination15$93–$246

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