Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%93+13.2Replies to reviews 7%65+4.6Momentum penalty0−10Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREFrontline Pest and Termite of Richmond
Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 623 Google reviews
Report card
Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontline Pest and Termite of Richmond is better than 85% of rodent control.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 82% of rodent control.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frontline Pest and Termite of Richmond is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 93% of rodent control.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontline Pest and Termite of Richmond is better than 0% of rodent control.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frontline Pest and Termite of Richmond is better than 65% of rodent control.B
65
Reviews for your job
Customers hired Frontline Pest and Termite of Richmond for 8 kinds of job.
Frontline Pest and Termite of Richmond for rodent extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$96–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#60 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 7 Google reviews tagged “Rodent extermination”
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Richard from Ftontline serviced my property on Triple Notch Terrace. Henrico, VA today, 1/20/26. He did an excellent job. He's very professional and Frontline should be proud of his work ethic. I look forward to Richard servicing my property for as long as I own my home.
Paid $40–60Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Bryan alwsys is friendly, knowledgeable, and efficient!
Reasonable priceRodent extermination
Kris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Murat was pleasant and thorough!
Rodent exterminationGeneral pest inspectionMosquito extermination
Damon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
Tech took the time to come inside to get to the back deck in order to take down a hornets nest.
Not sureHornet & wasp exterminationRodent extermination
LindaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Austin was on time, efficient, very helpful with our questions, and extremely personable. Thanks for the great service!
Reasonable priceRodent exterminationSpider exterminationFlea & mite extermination
12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
On time. Very polite and kind.
Great priceHornet & wasp exterminationRodent exterminationTermite extermination
Jeannie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Joseph was very friendly and knowledgeable about the rodents. Explained everything to us. So we knew what to expect.
Reasonable priceRodent extermination
Price
$54-50% vs typical rodent control
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 31%Reasonable 57%Overpriced 3%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 36 | $50–$119 |
| Bug & insect extermination | 31 | $58–$136 |
| Home inspection | 27 | $56–$151 |
| Mosquito extermination | 26 | $58–$103 |
| Ant extermination | 21 | $58–$173 |
| Spider extermination | 20 | $86–$181 |
| Hornet & wasp extermination | 18 | $83–$199 |
| Flea & mite extermination | 15 | $93–$246 |
