iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%92+14Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 151 medical spasiPosition by Experts Score among all companies we track in this category. · better than 49%
5.0★★★★★316 Google reviews · 24 photos
99%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Frost Aesthetics & Wellness five stars based on 316 reviews, highlighting consistent praise for the facility's cleanliness and the staff's professional communication. Customers frequently mention satisfaction with services like BBL, Moxi, microneedling, and hormone management, noting that providers take time to explain procedures and address root causes. While most experiences are positive, a minority of lower-rated reviews criticize specific treatment thoroughness and the lack of proactive pre-appointment instructions, suggesting occasional gaps in operational consistency.
Google rating: 5.0 out of 5 from 316 reviews (99% five-star).
Reviews on this page: 316 Google reviews (280 with written comments, 7 with photos).
Owner responses: the business replied to 24% of reviews.
Most recent review: October 28, 2026.
Service: Medical Spa serving Mesa, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Frost Aesthetics & WellnessMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frost Aesthetics & Wellness: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frost Aesthetics & Wellness: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frost Aesthetics & Wellness: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frost Aesthetics & Wellness: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frost Aesthetics & Wellness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
316 Google reviews we collected
5.0of 5
5 stars31499%
4 stars00%
3 stars10%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 280 written reviews
97%praise
Praise42797%
Complaints143%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
87%fair
Great price853%
Reasonable533%
Overpriced213%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17239%
Would recommend8219%
Quality & results6515%
Honesty & trust5613%
Communication399%
Speed & response184%
Price & value92%
What customers talk about
We read 280 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every staff member I have come into contact with has been professional, competent, and truly caring.”
“I am incredibly thankful I found Scott and would recommend him to anyone.”
“Could not recommend her or her office or their treatments more!”
“Very thorough, competent, responsive, just top notch!”
“It was like 3 months before my wedding and I was suffering from the worst acne I’ve ever had (photo on the left was taken that day).”
“Thank you to everyone at Emily Frost aesthetics, you guys are genuinely the absolute best!”
“…the time to run a thorough blood panel and, more importantly, really listened to what I wanted for my overall health.…”
“The whole team is always so quick to respond if I ever have a question, and you really feel taken care of from the moment you walk in.”
“If you’re dealing with acne scarring, want to improve your skin quality, or just want natural, beautiful aesthetic results, Frost is absolutely worth it.”
People customers mention
Emily49 reviews
Kaylee34 reviews
Rachel28 reviews
Botox16 reviews
Larissa13 reviews
Allison11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Frost Aesthetics & Wellness for 8 kinds of job. Pick one to see what they paid and said.
MMelissa11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I have had several treatments now with Kaylee and the results are incredible. She has taken my sun-abused skin and refreshed and renewed it with BBL and Moxy. Kaylee is refreshing and upbeat. The business itself is truly amazing. The facility is beautiful and I am super happy with my results.
JJosh8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I've seen Dr Braverman for med management and overall health advice for years. He'll make you feel like you're a friend and under the care of an elite doc who cares. A great addition to the Frost team.
Reasonable priceService not listed
Sstephanie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I see Emily for my dysport and other skin care needs. I'm a nurse myself, with high expectations for the care I receive, especially when Im paying for it out of pocket. Every staff member I have come into contact with has been professional, competent, and truly caring. I won't go anywhere else. More recently, I've…
Reasonable priceService not listed
JJimmy's4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Frost Esthetic & Wellness has been awesome! They’ve made a huge difference with my acne scars and my skin looks better than it has in years. I also go to them for my wellness stuff and have had a great experience all around. Everyone there is super friendly and knowledgeable. Highly recommend!
Also their space is…
Great priceHydraFacialMicroneedlingService not listed
JJulie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Allison is so easy to talk to and gave me such a relaxing facial! I felt more like myself after walking out of there because she went above and beyond addressing all of my concerns.
MMatthew10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Allison is absolutely the best aesthetician out there. She is not only talented but is very committed to her craft. Anyone would be lucky to be treated/helped by her will be blessed. There is no better experience
I have had several treatments now with Kaylee and the results are incredible. She has taken my sun-abused skin and refreshed and renewed it with BBL and Moxy. Kaylee is refreshing and upbeat. The business itself is truly amazing. The facility is beautiful and I am super happy with my results.
Thank you, Melissa! We're so glad to hear about your incredible results with Kaylee and that you love our facility. Your happiness means a lot to us! Thank you, Frost Aesthetics!
J
Josh Wallace8 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
I've seen Dr Braverman for med management and overall health advice for years. He'll make you feel like you're a friend and under the care of an elite doc who cares. A great addition to the Frost team.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you, Josh! We're glad to hear that Dr. Braverman has made such a positive impact on your experience. Your kind words about him and our team mean a lot to us! Thank you, Frost Aesthetics!
S
stephanie parker4 reviewsiTotal number of Google reviews stephanie has written across all businesses on Google Maps, not just this one.
I see Emily for my dysport and other skin care needs. I'm a nurse myself, with high expectations for the care I receive, especially when Im paying for it out of pocket. Every staff member I have come into contact with has been professional, competent, and truly caring. I won't go anywhere else. More recently, I've been feeling pretty lousy going through early menopause pause and all of the changes and adjustments that come with it. Scott, the NP there is phenomenal, I truly can't say enough. Very thorough, competent, responsive, just top notch! He has been overseeing my hormone replacement therapy and I have such peace of mind knowing and believing that my health is in good hands. Thank you to everyone at Emily Frost aesthetics, you guys are genuinely the absolute best!!!!!!!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thank you, Stephanie! We appreciate your kind words and are glad to hear you’ve had such positive experiences with Emily, Scott, and our team. Your trust means a lot to us, and we’re here to support you every step of the way! Thank you, Frost Aesthetics!
S
SBALocal Guide · 13 reviewsiTotal number of Google reviews SBA has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about my experience with Scott. I originally came to him because I was convinced I needed my hormones tested. At 37, my acne had gotten progressively worse, and after trying what felt like everything, nothing was working. I assumed it had to be hormonal.
Thank goodness I went to Scott.
Rather than simply focusing on the one thing I thought was wrong, Scott took the time to run a thorough blood panel and, more importantly, really listened to what I wanted for my overall health. I told him that while I obviously wanted to clear my skin, I also wanted to truly “glow up” to be healthier, stronger, feel my best, and honestly look my best heading toward 40.
Because Scott was so thorough in reviewing my labs, he identified something I never expected: Hashimoto’s, an autoimmune thyroid condition. I was shocked, but Scott took the time to walk me through everything step by step. He gave me a personalized health plan, recommendations for supplements, and even specific fitness goals to work toward.
The difference in just a few short months has been incredible. I feel better, look better, and honestly feel healthier than I have for much of my 20s and 30s. And, almost as a bonus, my acne cleared up within weeks once I started addressing my health appropriately.
What I appreciate most about Scott is that he doesn’t just treat the symptom you walk in with. He takes the time to look at the whole picture and genuinely cares about helping his patients reach their goals. I continue to see Scott for my healthcare needs, and I truly feel like I’m in the best hands.
I am incredibly thankful I found Scott and would recommend him to anyone. Whatever your concern is, go talk to him. He will listen, investigate, and work with you to figure out the best path forward.
And honestly, I have to mention the rest of the team as well, because there is not a single person in this office that I don’t trust. I have trusted Emily with my injections for years and have complete and total faith in her. Her passion for what she does, along with her eagerness to continually learn, grow, and stay on top of her field, is exactly why I know I can always trust her.
Kaylee is the absolute sweetest and a fabulous esthetician. I completely trust her with my facials and microneedling treatments, and she always makes me feel comfortable and cared for.
And Nicole at the front is one of the most helpful, caring, and genuinely sweet people you could ever meet. She knows the ins and outs of the practice and seemingly every product you could possibly need or ask about. She is always willing to help and makes every visit feel easy and welcoming.
I truly trust every single person in this office, and that is incredibly hard to find. You can tell that this team genuinely cares about their patients and takes pride in what they do.
Thank you, Scott, Emily, Kaylee, Nicole, and the entire team, for everything you do!
Services: Sculptra treatments, Lip fillers, HydraFacial, Microneedling, BOTOX treatments, Dysport treatment, Service not listed
Frost Esthetic & Wellness has been awesome! They’ve made a huge difference with my acne scars and my skin looks better than it has in years. I also go to them for my wellness stuff and have had a great experience all around. Everyone there is super friendly and knowledgeable. Highly recommend!
Also their space is so clean and inviting. And they have all the good products and staff to help you know what you need or answer any questions. I love it there you will too!
Price assessment: Great price
Services: HydraFacial, Microneedling, Service not listed
Response from the owner · a month ago
Thank you, Jimmy's! We truly appreciate your kind words and are glad to hear that you're seeing such great results with your skin and wellness journey. It's wonderful to know that you find our team friendly and knowledgeable, as well as our space inviting. Your recommendation means a lot to us! Thank you, Frost Aesthetics!
J
Julie Halls1 reviewiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Allison is so easy to talk to and gave me such a relaxing facial! I felt more like myself after walking out of there because she went above and beyond addressing all of my concerns.
Response from the owner · a month ago
Thank you, Julie! We're so glad to hear that you had a relaxing experience with Allison and that she made you feel like yourself again. Your feedback means a lot to us! Thank you, Frost Aesthetics!
M
Matthew Borman10 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Allison is absolutely the best aesthetician out there. She is not only talented but is very committed to her craft. Anyone would be lucky to be treated/helped by her will be blessed. There is no better experience
Response from the owner · a month ago
Thank you, Matthew, for your kind words! We're glad to hear that you had such a positive experience with Allison. Your appreciation means a lot to us! Thank you, Frost Aesthetics!
K
karyn kilkenny5 reviewsiTotal number of Google reviews karyn has written across all businesses on Google Maps, not just this one.
I’ve been going to Frost Aesthetics & Wellness for years, and I genuinely can’t say enough good things about my experience there!
I see Kaylee for all my skincare needs and absolutely love going to see her. She knows my skin so well and always knows what works best for me. I also love our chats and catch-ups. Seeing her is always such a treat!
I see Emily for Dysport and completely trust her judgment. She gets it exactly right every time. I’ve also seen Rachel, who is equally as fabulous, and I’ve seen both Rachel and Seline for blood draws. They always make everything feel so easy and comfortable.
I’ve also seen Seline for dissolving and my lips, and she is genuinely the sweetest. She made the whole experience so comfortable, and I was so happy with the results.
Everyone in the office is so warm and welcoming. Nicole and Estelina are always such friendly faces and so helpful with anything I need. I’ve also dealt with Camryn and Alison, who are just as wonderful. The whole team is always so quick to respond if I ever have a question, and you really feel taken care of from the moment you walk in.
Recently, I decided to explore the wellness side of things and worked with Scott. I can’t say enough about how valuable it has been to look at what’s going on internally too. It really feels like you’re making an investment in your overall health. Scott does such a great job of highlighting what he sees and explaining what he recommends without ever making you feel pressured.
I love how well the aesthetics and wellness sides complement each other. It feels like such a well-rounded approach to taking care of yourself and feeling your best.
Emily, Spencer, and the entire team have created something really special. I genuinely look forward to every visit and always leave feeling so well taken care of. 🤍
Response from the owner · a month ago
Karyn, thank you so much for your wonderful review! It's heartwarming to hear how much you enjoy your visits and the connections you've built with our team. We truly appreciate your kind words about Kaylee, Emily, Seline, and the rest of the staff. Your support means a lot to us, and we look forward to seeing you at your next appointment! Thank you, Frost Aesthetics!
J
Joshua Zahn6 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
I can't say enough good things about Scott! He's incredibly thorough and always takes the time to explain my health concerns in plain English so I can fully understand what's going on. What really stands out is how much he genuinely cares about helping people get better. He focuses on finding and addressing the root cause of issues instead of just masking symptoms. He actually wants to heal people not just treat them. It's clear that medicine is more than a job for him! If you're looking for a PCP/Wellness provider who truly listens, cares, and puts your health first, Scott is outstanding!
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thank you, Joshua! We appreciate your kind words about Scott and are glad to hear how much his thoroughness and genuine care resonate with you. Your feedback highlights the dedication we strive for in providing exceptional care. Thank you, Frost Aesthetics!
J
Jake Short6 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
I got my bloodwork done here, and the entire process was so smooth. I pass out easily when doing bloodwork and Emily made it so comfortable and easy, the process was great.
Then afterwards Scott walked me through my hormones and what supplements would help would my life and my sleep and honestly it has made the worlds a difference. Can’t recommend this place enough!!
Response from the owner · a month ago
Thank you, Jake! We're glad to hear that Emily made your bloodwork experience comfortable and that Scott was helpful in guiding you through the next steps. Your recommendation means a lot to us! Thank you, Frost Aesthetics!