iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#94 of 151 medical spasiPosition by Experts Score among all companies we track in this category. · better than 38%
5.0★★★★★300 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Karma Aesthetics and Wellness five stars based on three hundred reviews, with the owner responding to sixty-three percent of them. Clients frequently describe punctual, clean appointments and note that providers offer detailed explanations, honest advice, and budget-conscious treatment plans for services like Botox, fillers, and facials. However, a few low-star reviews criticize poor communication, specifically citing unexplained procedures, insufficient aftercare instructions, and unresponsiveness to client concerns regarding billing or agreements.
Google rating: 5.0 out of 5 from 300 reviews (99% five-star).
Reviews on this page: 300 Google reviews (271 with written comments, 13 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 19, 2026.
Service: Medical Spa serving Mesa, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Karma Aesthetics and Wellness: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Karma Aesthetics and Wellness: 91/100 on this factor. Category median: 93.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Karma Aesthetics and Wellness: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Karma Aesthetics and Wellness: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Karma Aesthetics and Wellness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Karma Aesthetics and Wellness: 54/100 on this factor. Category median: 79.C
54
Bar = this company · dark tick = category median.
Star ratings
300 Google reviews we collected
5.0of 5
5 stars29799%
4 stars00%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 271 written reviews
98%praise
Praise39598%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4164%
Reasonable2133%
Overpriced00%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12130%
Quality & results10025%
Would recommend9022%
Communication4812%
Honesty & trust225%
Speed & response143%
Price & value82%
What customers talk about
We read 271 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so knowledgeable and educational, explained everything throughout the entire appointment, and made me feel completely comfortable from start to finish.”
“My results are exactly what I was hoping for, the pricing was super affordable, and the entire experience exceeded my expectations.”
“definitely found my new go-to place and will 100% be coming back!”
“I cannot recommend Bianca, April, and the entire Karma team enough!”
“my facial was amazing and they explained everything with my tox and made sure i felt comfortable before doing anything.”
“Everyone at Karma is so welcoming, knowledgeable, and genuinely makes you feel like they care about your goals and your experience.”
“I felt like I was used, they took my money and tossed me out the door.”
“The injections were quick and relatively painless, and I appreciated her gentle technique.”
“…ent it’s honestly so hard to find an aesthetics place that’s actually affordable but still feels nice, clean, and professional, so i feel so so so luc…”
People customers mention
Botox41 reviews
Bianca13 reviews
Joelle11 reviews
Selina5 reviews
Taylor5 reviews
Spa4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Karma Aesthetics and Wellness for 8 kinds of job. Pick one to see what they paid and said.
MMaritza4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
While I’m not the best at articulating my words, there’s absolutely no way that I couldn’t find a way to after such an incredible experience. I’ve met with Bianca twice now for different services. Frankly, it’s hard to put into words how incredible she is. To be clear, this goes beyond tox and lip filler. Bianca is…
Lip fillersBOTOX treatments
KKathyLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Reagan was thorough when she explained everything. I felt very comfortable with her.
Great priceBOTOX treatments
Ffish1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
literally obsessed with karma!! 🥹💗 this was my first time coming in and i got tox and a facial and had SUCH a good experience. everyone was so sweet and made me feel super comfortable the whole time.
as a college student it’s honestly so hard to find an aesthetics place that’s actually affordable but still feels…
Great priceBOTOX treatmentsPRP facial
CCynthia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★
Joelle was amazing but I felt the receptionist aka the owners child was rude to staff and I pry. I felt the tension. My lips came out great tho
LLake2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bianca was the sweetest! I’ve never had Botox or any injections before and lately I've been having insane migraines and headaches due to clenching my jaw. When I filled out what areas I was interested in I literally put all of them but since I was worried about money wise, we decided that just doing TMJ and the lip…
Great priceBOTOX treatments
SSeabazz1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bianca did my IV therapy and was absolutely fantastic. She got the IV started on the very first try, which is something I always appreciate. The entire process was quick and comfortable. I didn’t have any bruising afterward, and I felt great both during and after the treatment. Highly recommend Bianca and the team at IV & Wellness. I’ll definitely be back!
I recently came into Karma Aesthetics & Wellness for tox and filler, and I seriously could not be happier with my experience!! Bianca was absolutely AMAZING. She was so knowledgeable and educational, explained everything throughout the entire appointment, and made me feel completely comfortable from start to finish.
I also met with April for a weight loss consultation, and she was just as incredible! Everyone at Karma is so welcoming, knowledgeable, and genuinely makes you feel like they care about your goals and your experience.
It’s been about two weeks since my tox and filler appointment, and I look and feel AMAZING. My results are exactly what I was hoping for, the pricing was super affordable, and the entire experience exceeded my expectations.
I’m seriously so grateful I found Karma and I already have my next appointment booked!! I cannot recommend Bianca, April, and the entire Karma team enough!!!!!!
Price assessment: Great price
Services: Lip fillers, BOTOX treatments
Response from the owner · a week ago
Thank you so much for the kind review! We loved having you in and truly appreciate you taking the time to share your experience. We look forward to seeing you again soon! 🤍
M
Maritza Neal4 reviewsiTotal number of Google reviews Maritza has written across all businesses on Google Maps, not just this one.
While I’m not the best at articulating my words, there’s absolutely no way that I couldn’t find a way to after such an incredible experience. I’ve met with Bianca twice now for different services. Frankly, it’s hard to put into words how incredible she is. To be clear, this goes beyond tox and lip filler. Bianca is KNOWLEDGEABLE, patient, honest and thorough! Not to diminish her accomplishments and hard work by any means but she’s SO good at what she does, it’s clear she was born to do this! It’s the way she listens, the way she educates, the way she mentors. It’s truly fascinating!
To the Karma staff, I’m sure this all comes with challenges but this opportunity you guys offer to those pursuing a career in aesthetics; it’s priceless. Allowing hands on, real life training with lead injectors like Bianca ultimately sets others for success.
Wishing you guys continued success!!!
Services: Lip fillers, BOTOX treatments
Response from the owner · a week ago
Thank you so much for taking the time to leave such an incredibly thoughtful review! 🤍 Your words truly mean more to our team than you know.
Bianca is such an important part of Karma, and we couldn’t agree more about the care, knowledge, patience, and intention she brings to every appointment. We’re so happy you’ve felt listened to, educated, and genuinely cared for during your experiences with her.
It also means so much that you recognized the heart behind what we’re building through our training and mentorship opportunities. Creating a space where injectors can receive real hands-on experience, strong education, and guidance from providers like Bianca is something we care deeply about.
Thank you for trusting Karma with your care and for supporting not only our team, but the injectors learning and growing alongside us. We are so grateful to have you as part of the Karma community and can’t wait to see you again! 🤍
— The Karma Aesthetics & Wellness Team
K
Kathy KLocal Guide · 38 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Reagan was thorough when she explained everything. I felt very comfortable with her.
Price assessment: Great price
Services: BOTOX treatments
Response from the owner · a week ago
Thank you so much for the kind review! We loved having you in and truly appreciate you taking the time to share your experience. We look forward to seeing you again soon! 🤍
М
Мarin5 reviewsiTotal number of Google reviews Мarin has written across all businesses on Google Maps, not just this one.
literally obsessed with karma!! 🥹💗 this was my first time coming in and i got tox and a facial and had SUCH a good experience. everyone was so sweet and made me feel super comfortable the whole time.
as a college student it’s honestly so hard to find an aesthetics place that’s actually affordable but still feels nice, clean, and professional, so i feel so so so lucky i found karma!! my facial was amazing and they explained everything with my tox and made sure i felt comfortable before doing anything. i never felt pressured or like they were trying to sell me a million things either which i loved.
definitely found my new go-to place and will 100% be coming back!! 🫶🏼
Price assessment: Great price
Services: BOTOX treatments, PRP facial
Response from the owner · a month ago
Thank you so much for the kind review! We loved having you in and truly appreciate you taking the time to share your experience. We look forward to seeing you again soon! 🤍
C
Cynthia Mookie Maldonado5 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Bianca was the sweetest! I’ve never had Botox or any injections before and lately I've been having insane migraines and headaches due to clenching my jaw. When I filled out what areas I was interested in I literally put all of them but since I was worried about money wise, we decided that just doing TMJ and the lip flip was the best. She talked me through everything she was doing, why she was doing it and she was super gentle about it! I believe I got 50 units in both sides of my jaw and only 2 units in my lip. (I think) I ended up paying $764 and also got a $100 discount through Allē that they helped me set up. I will definitely be coming back! Amazing atmosphere, everyone was so welcoming and kind!
Price assessment: Great price
Services: BOTOX treatments
Response from the owner · a month ago
Thank you so much for the kind review! We loved having you in and truly appreciate you taking the time to share your experience. We look forward to seeing you again soon! 🤍
S
Seabazz1 reviewiTotal number of Google reviews Seabazz has written across all businesses on Google Maps, not just this one.
Bianca did my IV therapy and was absolutely fantastic. She got the IV started on the very first try, which is something I always appreciate. The entire process was quick and comfortable. I didn’t have any bruising afterward, and I felt great both during and after the treatment. Highly recommend Bianca and the team at IV & Wellness. I’ll definitely be back!
Price assessment: Great price
Services: IV therapy
Response from the owner · a month ago
Thank you so much for the kind review! We loved having you in and truly appreciate you taking the time to share your experience. We look forward to seeing you again soon! 🤍
J
JOAQUIN FUENTESLocal Guide · 12 reviewsiTotal number of Google reviews JOAQUIN has written across all businesses on Google Maps, not just this one.
Lead injector Nurse Bianca was amazing with my Botox
Price assessment: Great price
Services: IV therapy, BOTOX treatments
Response from the owner · a month ago
Thank you so much for the kind review! We loved having you in and truly appreciate you taking the time to share your experience. We look forward to seeing you again soon! 🤍
M
Margie Schmieding5 reviewsiTotal number of Google reviews Margie has written across all businesses on Google Maps, not just this one.
