House cleaning service · New Britain, CT · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 40 post construction cleaningiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★69 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$149typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Full Cleaning LLC five stars based on sixty-nine reviews, noting the owner responds to nearly all feedback. Customers describe thorough residential and commercial cleaning services, highlighting punctual arrivals, detailed attention to hard-to-reach areas, and professional conduct. Recurring themes include effective communication regarding scheduling and payment, reasonable pricing, and consistent results that leave homes spotless. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 69 reviews (99% five-star).
Reviews on this page: 69 Google reviews (62 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 20, 2026.
Service: Post Construction Cleaning serving New Britain, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Full Cleaning LLCPost Construction Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Full Cleaning LLC: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Full Cleaning LLC: 98/100 on this factor. Category median: 91.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Full Cleaning LLC: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Full Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Full Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
5.0of 5
5 stars6899%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
100%praise
Praise117100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
$149-44% vs typical post construction cleaning
Middle half of what 4 customers paid ($124–$172) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3732%
Would recommend2421%
Staff & attitude2118%
Speed & response1715%
Communication98%
Honesty & trust54%
Price & value43%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The cleaning person who worked on our home, Sabrina, did a truly excellent job and had such a wonderful attitude.”
“Very professional and I would highly recommend them to anyone looking for a cleaning service!”
“Every room is throughly clean and their attention to detail shows a high level of professionalism.”
“The girls showed up on time, were very detail oriented and left my house spotless.”
“Everything looked great and I am very impressed with the communication before the cleaning appointment and the follow up afterwards.”
“From start to finish, they provided personal and dependable service that exceeded my expectations.”
“She cares a great deal about her work and makes sure everyone who works with her does as well.”
People customers mention
Sabrina7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Full Cleaning LLC for 2 kinds of job. Pick one to see what they paid and said.
WWendy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I hired them for a one time deep clean before an event at my house. The girls showed up on time, were very detail oriented and left my house spotless. I am so happy that I will become a regular customer. Thank You Full Cleaning.
Paid $150–200Great price
SShellyLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had the great experience with Full Cleaning, Sabrina and Maria did a phenomenal job. My home smells so fresh and clean. The ladies were very professional and very courteous. My dog Teddy loves Sabrina. I'm looking forward to working with them.
This is a great company! They helped my husband and me (we are both cancer patients) get our home spotlessly clean right before our family in Florida will be visiting. The cleaning person who worked on our home, Sabrina, did a truly excellent job and had such a wonderful attitude. I was so impressed!
In addition, dealing with Eda in the management office was also a great experience. Very professional and customer-service oriented. I will definitely be using Full Cleaning LLC in the future.
Response from the owner · 3 months ago
Thank you so much for your wonderful review! It was our pleasure to help you get your home ready for your family's visit.
We're so happy to hear that Sabrina did such an excellent job, and we'll be sure to share your kind words with her.
Thank you as well for recognizing Eda's service. She truly appreciates your thoughtful comments and is grateful she could make the process easy and enjoyable.
We truly appreciate your trust in Full Cleaning LLC and look forward to serving you again. We wish you and your husband all the very best!
E
Emily Trenchard5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
We had a great experience with our first cleaning service recently. Everything looked great and I am very impressed with the communication before the cleaning appointment and the follow up afterwards. Very professional and I would highly recommend them to anyone looking for a cleaning service!
Response from the owner · a week ago
Thank you so much for your kind words and recommendation! 😊 We're thrilled to hear that you were happy with your first cleaning and our communication throughout the process. Providing a great experience from start to finish is very important to us, and your feedback truly means a lot to our team. We look forward to taking care of your home again! ✨
R
Ron Bergamo3 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
I am very satisfied with the quality of service. Sabrina and her staff do a great job. Every room is throughly clean and their attention to detail shows a high level of professionalism.
Response from the owner · 3 years ago
Thank you so much for taking the time to leave your feedback. We at Full cleaning really appreciate it. It is a pleasure to serve your family.
R
Ron Griszkauskas5 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Sabrina has been with me for almost a year now, I love how consistent she is.
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 2 months ago
Thank you so much for your kind words! We're so happy to hear that you've had such a positive experience over the past year. Consistency is something we truly strive for, and it means a lot to know that it has made a difference. We'll be sure to share your kind feedback with Sabrina. Thank you for trusting us with your home! We look forward to continuing to serve you!
W
Wendy Divito1 reviewiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
I hired them for a one time deep clean before an event at my house. The girls showed up on time, were very detail oriented and left my house spotless. I am so happy that I will become a regular customer. Thank You Full Cleaning.
Price assessment: Great price
Price: $150–200
Response from the owner · 3 months ago
Thank you so much for your wonderful review! We're thrilled to hear that you were happy with your deep cleaning and that our team left your home spotless for your event. We'll be sure to share your kind words with the girls—they'll be so happy to hear them! We're truly grateful for your trust and look forward to taking care of your home on a regular basis. Welcome to the family! 😊
M
Melissa Testa7 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
I have used them in the past and I just started using them again. I forgot how amazing they are. They deep clean thoroughly and get in all the nooks and crannies. I absolutely love coming home on cleaning day!!! And they have such reasonable prices.
Price assessment: Great price
Response from the owner · 3 months ago
Thank you so much for your wonderful review! It truly means a lot to us.
We're so happy to have you back and are honored that you chose Full Cleaning again. Knowing that you love coming home on cleaning day is one of the best compliments we could receive!
Our team takes great pride in paying attention to the little details, so we're thrilled that you noticed the care we put into every cleaning. Thank you as well for your kind words about our pricing.
We sincerely appreciate your trust and support, and we look forward to continuing to keep your home sparkling clean for many years to come! ✨
J
James Wallace3 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I had the great experience with Full Cleaning, Sabrina and Maria did a phenomenal job. My home smells so fresh and clean. The ladies were very professional and very courteous. My dog Teddy loves Sabrina. I'm looking forward to working with them.
Price: $100–150
Response from the owner · 3 months ago
Thank you so much for your wonderful review! It truly means a lot to us. We're thrilled to hear that you had such a great experience and that Sabrina and Maria provided the level of care and professionalism we strive for with every visit. Knowing your home feels fresh and clean is exactly what we love to hear! And we're especially happy that Teddy gave Sabrina his approval—that's a compliment we'll gladly take! 🐶 We truly appreciate your trust in our team and look forward to keeping your home sparkling clean for many visits to come. Thank you for choosing Full Cleaning! 💙
C
Carol Blazo4 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
I am more than impressed with the Full Cleaning team that came to my home. My kitchen cabinets and tile floor are over 30 years old and I am amazed that they look practically bran new.!! My bathroom tile and tub are the original from when my uncle built the house in 1943 and I was hoping that I can keep them. I was shocked how the tub and tile were cleaned.! The team was very efficient, hard working and certainly knew their expertise. I am more than happy and will have them come into my home monthly to help since I am in my 80's. Very highly recommended 👌. Also very trustworthy.
Response from the owner · 3 months ago
Thank you so much for your wonderful review! It truly means the world to us. We’re delighted to hear how happy you are with the results, especially knowing how much those original cabinets, floors, and bathroom mean to you. It was our pleasure to help bring them back to life while preserving their character.
Your kind words about our team's hard work, expertise, and trustworthiness are greatly appreciated, and we'll be sure to share your compliments with them. We are honored that you've chosen us to help care for your home each month, and we look forward to providing you with the same level of care and attention at every visit.
Thank you again for your trust and recommendation. We look forward to seeing you at your next cleaning! 💙
