Experts Reviews · Company report
Fuse Hawai'i logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%93+13.2Replies to reviews 7%77+5.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Fuse Hawai'i

Honolulu, HI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.8★ from 299 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fuse Hawai'i is better than 82% of refrigerator repair services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fuse Hawai'i is better than 74% of refrigerator repair services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fuse Hawai'i is better than —% of refrigerator repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fuse Hawai'i is better than 93% of refrigerator repair services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fuse Hawai'i is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fuse Hawai'i is better than 77% of refrigerator repair services.B
77

Reviews for your job

Customers hired Fuse Hawai'i for 8 kinds of job.

Fuse Hawai'i for a/c system repair

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Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$600–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “A/C system repair” · showing 20

Keawe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Dennis was super helpful and prompt. He is working to identify the issues and is willing to give me honest feedback and advice that would be most beneficial for me and my home. Mahalo e Dennis.

Paid $1–200Reasonable priceA/C system repair
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Dennis was very helpful and professional. Came to the house, did the inspection and fixed the issue.

Paid $800–1,000Reasonable priceA/C system repair
RobynLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was sort of desperate to get my a/c wall units repaired. Fuse HVAC was the first appointment I could get and they were truly exceptional. Dennis and Roman were professional, polite, very informed of my units and fixed it without much a do. They had the needed parts on their truck, so no wait for ordering from…

Paid $600–800Reasonable priceA/C system repair
Jack4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Aloha: FUSE Hawaii serviced and diagnosed one of our split air A/C units. Our service request was honored the very next day, which was unexpected. Alternative options were provided as a part of the diagnosis. Denis, the technician, was very cordial, was technically knowledgable, and took the necessary time to…

Paid $600–800Not sureA/C system maintenanceA/C system repair
RoyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dennis is very professional and prompt.

A/C system repair
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience with Denis and his crew. Showed up in the appointed window, diagnosed and fixed the problem quickly, did a thorough clean up before they left. Would definitely use again

A/C system repair
nicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dennis was great! We were in a real bind and needed service to our attic unit and they squeezed us in. Dennis was up in our hot attic trouble shooting until he effectively diagnosed the problem and we are on our way to getting it resolved.

Not sureHVAC system repairA/C system repair
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Denis did excellent work, and helped diagnose the issue accurately for our condo HVAC system. Highly recommended for knowledge, professionalism, and communication.

Paid $1–200Reasonable priceA/C system repair
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service. Technician was very helpful and answered all questions. FuseHi’s prices are reasonable in comparison to other companies that just wanted to make a profit. Three year warranty on repairs, a commitment other companies cannot guarantee. Fuse Hawaii sets the standard in customer satisfaction, and industry competition.

Paid $400–600Reasonable priceHVAC system repairA/C system repair
Ellie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Professional and quick service! Denis M. made a same day visit and fixed our three AC units. He was knowledgeable and did a wonderful job getting cold air back into our home during a hot day. Would definitely recommend!

Paid $900–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system repair
Lori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fuse has again provided excellent service. Tymofii showed up on time was very professional, kept me informed on everything he was identifying and causing issues with my A/C. Even showed me how having Large Siberian Huskies dogs, and that their Hair was getting trapped and Clogging the A/C unit. I didn't know this,…

Paid $700–800Reasonable priceA/C system maintenanceA/C system repair
garry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

excellent service

Paid $1,000+Reasonable priceA/C system repair
Mansour2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Absolutely great service, they arrived on time, professional crew, got the repairs done 100%. They even waited for two hours while the building was trying to drain the AC water. For the first time in 3 months, my air-condition is operating perfectly. Their rate is very affordable, I will definitely call on them again for future needs.

Paid $600–700Great priceHVAC system repairA/C system repair
ShaneLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This review is long overdue. I meant to do it after the first time I used Fuse. This was my second time using Fuse for my Samsung split AC unit. The first time was late last year when my wife was about to give birth and there was no cold air. I called Fuse to come by for repair and was expecting them to just…

Reasonable priceA/C system maintenanceA/C system repair
Jon-David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

As the owner of a dance studio, when my AC went down, I called no less than 8 techs before choosing FUSE. Regretfully, I wish I had chosen them sooner. This is a TOP NOTCH repair that stands by everything they do. They investigate issues thoroughly and give you peace of mind. If I were you, I'd look at their…

Paid $900–1,000Reasonable priceHVAC system repairA/C system maintenanceA/C system repair
Travis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience with Fuse. I had annual maintenance performed on my central AC, as well as repair for a leaking pipe. Yevhen was great!

Reasonable priceA/C system maintenanceA/C system repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fast Service. Within 24 Hrs of a call they were at my home diagnosing my AC System. Others were booked out for several weeks. Hawaii HEAT won’t wait 3 weeks! Thank You FUSE Technician Elisei Udachi was professional, timely, and friendly. Great experience

Customer photo from Michael's reviewCustomer photo from Michael's review
Reasonable priceA/C system repair
Hidehito4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Reliable, Fast and Kind

Paid $400–500Not sureA/C system maintenanceA/C system repair
Marc5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

This would be the second re-visit since our first maintenance and diagnostic attempt (3 visits total). I had them first come out at the ending of may to do a maintenance and diagnostic since our unit was leaking water. After the first visit the ac unit was working just fine but after a week the unit started leaking…

Paid $100–200Reasonable priceA/C system repair
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician was very curious and explained the findings. Very good service.

Reasonable priceA/C system repair

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Price

$383+32% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 63%Overpriced 2%Not sure 10%

Jobs customers hired them for

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