Experts Reviews · Company report
Fuse Hawai'i logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%93+13.2Replies to reviews 7%77+5.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Fuse Hawai'i

Honolulu, HI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.8★ from 299 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fuse Hawai'i is better than 82% of refrigerator repair services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fuse Hawai'i is better than 74% of refrigerator repair services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fuse Hawai'i is better than —% of refrigerator repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fuse Hawai'i is better than 93% of refrigerator repair services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fuse Hawai'i is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fuse Hawai'i is better than 77% of refrigerator repair services.B
77

Reviews for your job

Customers hired Fuse Hawai'i for 8 kinds of job.

Fuse Hawai'i for HVAC system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$238–$616
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “HVAC system maintenance”

Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We were extremely satisfied with Fuse HAVAC. The technician, Denis, cleaned our 2 inside acs thoroughly and also the 2 outdoor condenser units. I would highly recommend this company. We will call them for our next cleaning.

Paid $600–800Reasonable priceHVAC system maintenance
williarp7255 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Courteous and knowledgeable. Dennis was hard working and got the job done. Thanks.

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
Raymond6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Was very satisfied with the services rendered, despite the minor language difference, the technician was highly proficient. I will continue to ask for your services in the future.

Paid $400–600Reasonable priceHVAC system maintenance
George1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dennis and his partner was very nice and efficient

Paid $200–400Reasonable priceHVAC system maintenance
Alvin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dennis came over to do the service of our split unit. Very professional service and responded to my request very promptly. Would definitely use them again.

Reasonable priceHVAC system maintenance
Spencer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Denis was great! In and out, professional and great with our kids who took a keen interest in the job! Can’t recommend Fuse more!

Paid $200–400Great priceHVAC system maintenance
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Denis was awesome!

HVAC system maintenance
Mandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dennis was wonderful!

HVAC system maintenance
Peter3 months ago★★★★★

Dennis was fabulous! Efficient and lots of aloha.

Not sureHVAC system maintenance
Cameron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great experience with fuse Hawaii, Dennis was on time, super quick, friendly, and able to explain any questions I had about my AC units. 100% recommend them!

Not sureHVAC system maintenanceA/C system maintenance
Noriko1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Denis just finished the work. He explained what he was doing and friendly.

Paid $800–1,000HVAC system maintenance
NN5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dennis was professional and quick. We greatly appreciated his services.

Paid $200–400HVAC system maintenance
Lucy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very good and swift service. Excellent communication and very nice repairman that came and serviced 5 split units and outside unit master. The price was very reasonable compared to other companies we called. We will use this company for future maintenance every 6 mo Thank you

Paid $600–800Reasonable priceHVAC system maintenance
HeatherLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dennis was great!!!

Paid $200–400Great priceHVAC system maintenance
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing customer service! Denis was very professional and took care of everything.

HVAC system maintenanceA/C system maintenance
Sosha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Denis was absolutely amazing . And beyond respectful . He told us everything that was wrong and how to go about it moving forward . He worked fast but our air back up and running with no problems . 100/10 recommend. I called them on a last minute thing and they got someone out here within 24hrs of the phone call . He showed up on time as well.

Not sureHVAC system maintenance
IC1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had annual maintenance performed on my split ductless AC system (one outdoor unit and four indoor units) by Fuse Hawai’i LLC, and Denis did an excellent job. Living in a condo, there’s no easy way to drain water during the cleaning process, but Denis went to great lengths to make sure nothing spilled inside our…

Paid $700–800Reasonable priceHVAC system maintenance
Ellie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Professional and quick service! Denis M. made a same day visit and fixed our three AC units. He was knowledgeable and did a wonderful job getting cold air back into our home during a hot day. Would definitely recommend!

Paid $900–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system repair
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Denis did a great job working on our 6 AC units. He arrived on time and was very knowledgeable and patience throughout his work schedule, and our units are performing better than we expected. I highly recommend Denis and FUSE and will definitely be a returning customer.

Paid $700–800Reasonable priceHVAC system maintenance
a4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The Fuse technician, Tim, was on time, polite and professional. He was doing periodic maintenance, but said both my outdoor units were so clean, they didn't need maintenance. He had Fuse adjust the billing accordingly. I appreciate that kind of integrity.

Paid $400–500Reasonable priceHVAC system maintenance
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tech was knowledgeable and quick with the repair of our A/c system. Customer service was quick to get us on the schedule and promptly notified us when text was en-route.

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance
Liz12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

DO NOT USE We got a brand new unit from this company 1.5 years ago. It has broken twice now, regardless of the fact that we have gotten it serviced per their recommendations. They don’t return calls and are very rude when you do get ahold of them.

HVAC system repairHVAC system maintenance
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Technician Elisei was very knowledgeable, professional, and quick! Thanks a million!

Paid $300–400Great priceHVAC system maintenance
Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Fuse has always been great. I highly recommend them. Coming from manager of a heating and cooling company.

Paid $300–400Great priceHVAC system maintenance
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★

The tech was nice, but after he left it started leaking from a different area. I would like to have the new leak fixed

Paid $300–400Not sureHVAC system maintenance
Kent8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The technician Tymofii was very professional and helpful. Did a great job, 10/10 would use company and technician again. Fair pricing and very knowledgeable.

Reasonable priceHVAC system maintenance
ElvinLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Roman and Inessa were GREAT!!! They answered my questions, which were many, and provided good customer service. We are pleased with their installation of a 4 Ton 15 SEER Bosh AC. Thanks Roman for honoring your word!!! Thankful to GOD for you and Inessa!!! GOD Bless!!!

Paid $1–100Great priceHVAC system maintenance

Price

$383+32% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 63%Overpriced 2%Not sure 10%

Jobs customers hired them for

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