Experts Reviews · Company report
Fuse Hawai'i logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%93+13.2Replies to reviews 7%77+5.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Fuse Hawai'i

Honolulu, HI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.8★ from 299 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fuse Hawai'i is better than 82% of refrigerator repair services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fuse Hawai'i is better than 74% of refrigerator repair services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fuse Hawai'i is better than —% of refrigerator repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fuse Hawai'i is better than 93% of refrigerator repair services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fuse Hawai'i is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fuse Hawai'i is better than 77% of refrigerator repair services.B
77

Reviews for your job

Customers hired Fuse Hawai'i for 8 kinds of job.

Fuse Hawai'i for HVAC system repair

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Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$200–$928
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 42 Google reviews tagged “HVAC system repair” · showing 20

michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very knowledgeable technician (Dennis). I described my symptoms of the problems I was having and he knew exactly what was wrong. He repaired my a/c in a timely matter. I definitely recommend their service.

Paid $200–400Reasonable priceHVAC system repair
Ronald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

I’m happy that my washer was repaired and I’m hoping the repair lasts at least 3-5 yrs, Tech was great. Courteous, professional, answered all my questions However, Fuse did not do a good job to keep me apprised of status to repair. Although it only took a week after initial diagnosis to repair, it required me…

Paid $400–600OverpricedHVAC system repair
Torishin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very speedy and very responsible after work.

Paid $200–400HVAC system repair
williarp7255 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Courteous and knowledgeable. Dennis was hard working and got the job done. Thanks.

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
Jianfei1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★

Extremely unprofessional.

Paid $1,200–1,400HVAC system repair
Tony11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Disappointing service and inaccurate diagnosis. I hired Fuse HVAC for a mini-split repair. Initially, the technician diagnosed the issue as a bad inverter board and motor, quoting $1,400+ for the job. After replacing the parts, the system still didn't work. The technician then claimed there was a refrigerant…

Paid $1,400–1,600Not sureHVAC system repair
Jantzen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Denis and Roman were professional and knowledgeable. After contacting the company they replied quickly, and I secured an appointment right away. I’m very pleased with the work I was provided and would highly recommend this company!

HVAC system repair
Jhun5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Denis is an excellent worker, a professional troubleshooter.

Paid $1–200Reasonable priceHVAC system repair
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Getting an appointment was very fast and straightforward. Got next day service for my issue of an unresponsive AC unit. Denis was the tech they sent. He showed up right on time, was very professional and knowledgeable throughout. He diagnosed the issues and suggested a clear plan for repairs. He explained…

Paid $1–200Great priceHVAC system repair
Nidhi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service! Denis was very knowledgeable, patient and helped fix the AC in no time. Mahalo!

Paid $1–200Great priceHVAC system repair
jowee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Denis came by our place to diagnose our ac issues. He was very professional and was very helpful! Would recommend

HVAC system repair
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ivan diagnosed the belt and pulley was making high pitch sound on spin cycle

HVAC system repair
LIANA2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Denise was very helpful and patient. Can't thank him enough. He was willing to wait til we got the approval and explained what was going on with our unit. Denise you're amazing 👏

HVAC system repair
nicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dennis was great! We were in a real bind and needed service to our attic unit and they squeezed us in. Dennis was up in our hot attic trouble shooting until he effectively diagnosed the problem and we are on our way to getting it resolved.

Not sureHVAC system repairA/C system repair
CiscoLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very polite gentleman Dennis

Paid $400–600Reasonable priceHVAC system repair
ZakLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dennis was very knowledgeable and quick making sure every aspect of the ac was taken care of above and beyond more than what was noticed making sure my family was safe and cool

Paid $200–400Reasonable priceHVAC system repair
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service. Technician was very helpful and answered all questions. FuseHi’s prices are reasonable in comparison to other companies that just wanted to make a profit. Three year warranty on repairs, a commitment other companies cannot guarantee. Fuse Hawaii sets the standard in customer satisfaction, and industry competition.

Paid $400–600Reasonable priceHVAC system repairA/C system repair
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dennis was outstanding. Worked fast and well.

Great priceHVAC system repair
PaulLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast, friendly and very competent service. Definitely use these folks if you need HVAC work done.

Paid $1–200Great priceHVAC system repair
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely wonderful, Denis and Oleg are two of the hardest working men I have ever met. Installation in one day, A/C works wonderful. Great Company, great product (Mitsubishi) and great price. Highly recommend.

Paid $2,000+Great priceHVAC system repair

Show more HVAC system repair reviews (22 more) →

Price

$383+32% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 63%Overpriced 2%Not sure 10%

Jobs customers hired them for

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