Experts Reviews · Company report
Fuse Hawai'i logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%93+13.2Replies to reviews 7%77+5.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Fuse Hawai'i

Honolulu, HI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.8★ from 299 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fuse Hawai'i is better than 82% of refrigerator repair services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fuse Hawai'i is better than 74% of refrigerator repair services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fuse Hawai'i is better than —% of refrigerator repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fuse Hawai'i is better than 93% of refrigerator repair services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fuse Hawai'i is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fuse Hawai'i is better than 77% of refrigerator repair services.B
77

Reviews for your job

Customers hired Fuse Hawai'i for 8 kinds of job.

Fuse Hawai'i for HVAC system repair

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Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$200–$928
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 42 Google reviews tagged “HVAC system repair” · showing 40

michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very knowledgeable technician (Dennis). I described my symptoms of the problems I was having and he knew exactly what was wrong. He repaired my a/c in a timely matter. I definitely recommend their service.

Paid $200–400Reasonable priceHVAC system repair
Ronald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

I’m happy that my washer was repaired and I’m hoping the repair lasts at least 3-5 yrs, Tech was great. Courteous, professional, answered all my questions However, Fuse did not do a good job to keep me apprised of status to repair. Although it only took a week after initial diagnosis to repair, it required me…

Paid $400–600OverpricedHVAC system repair
Torishin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very speedy and very responsible after work.

Paid $200–400HVAC system repair
williarp7255 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Courteous and knowledgeable. Dennis was hard working and got the job done. Thanks.

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
Jianfei1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★

Extremely unprofessional.

Paid $1,200–1,400HVAC system repair
Tony11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Disappointing service and inaccurate diagnosis. I hired Fuse HVAC for a mini-split repair. Initially, the technician diagnosed the issue as a bad inverter board and motor, quoting $1,400+ for the job. After replacing the parts, the system still didn't work. The technician then claimed there was a refrigerant…

Paid $1,400–1,600Not sureHVAC system repair
Jantzen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Denis and Roman were professional and knowledgeable. After contacting the company they replied quickly, and I secured an appointment right away. I’m very pleased with the work I was provided and would highly recommend this company!

HVAC system repair
Jhun5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Denis is an excellent worker, a professional troubleshooter.

Paid $1–200Reasonable priceHVAC system repair
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Getting an appointment was very fast and straightforward. Got next day service for my issue of an unresponsive AC unit. Denis was the tech they sent. He showed up right on time, was very professional and knowledgeable throughout. He diagnosed the issues and suggested a clear plan for repairs. He explained…

Paid $1–200Great priceHVAC system repair
Nidhi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service! Denis was very knowledgeable, patient and helped fix the AC in no time. Mahalo!

Paid $1–200Great priceHVAC system repair
jowee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Denis came by our place to diagnose our ac issues. He was very professional and was very helpful! Would recommend

HVAC system repair
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ivan diagnosed the belt and pulley was making high pitch sound on spin cycle

HVAC system repair
LIANA2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Denise was very helpful and patient. Can't thank him enough. He was willing to wait til we got the approval and explained what was going on with our unit. Denise you're amazing 👏

HVAC system repair
nicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dennis was great! We were in a real bind and needed service to our attic unit and they squeezed us in. Dennis was up in our hot attic trouble shooting until he effectively diagnosed the problem and we are on our way to getting it resolved.

Not sureHVAC system repairA/C system repair
CiscoLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very polite gentleman Dennis

Paid $400–600Reasonable priceHVAC system repair
ZakLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dennis was very knowledgeable and quick making sure every aspect of the ac was taken care of above and beyond more than what was noticed making sure my family was safe and cool

Paid $200–400Reasonable priceHVAC system repair
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service. Technician was very helpful and answered all questions. FuseHi’s prices are reasonable in comparison to other companies that just wanted to make a profit. Three year warranty on repairs, a commitment other companies cannot guarantee. Fuse Hawaii sets the standard in customer satisfaction, and industry competition.

Paid $400–600Reasonable priceHVAC system repairA/C system repair
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dennis was outstanding. Worked fast and well.

Great priceHVAC system repair
PaulLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast, friendly and very competent service. Definitely use these folks if you need HVAC work done.

Paid $1–200Great priceHVAC system repair
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely wonderful, Denis and Oleg are two of the hardest working men I have ever met. Installation in one day, A/C works wonderful. Great Company, great product (Mitsubishi) and great price. Highly recommend.

Paid $2,000+Great priceHVAC system repair
Ellie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Professional and quick service! Denis M. made a same day visit and fixed our three AC units. He was knowledgeable and did a wonderful job getting cold air back into our home during a hot day. Would definitely recommend!

Paid $900–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system repair
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Denis was very patient and thorough while diagnosing our AC system, accurately identifying the root issue. We are very grateful that he was available within the same week, completed the repairs, and restored our AC system.

Paid $500–600Reasonable priceHVAC system repair
Samuel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Update: Quick and professional response by Fuse to another problem. Not sure I’m in love with these Mitsubishis right now (5 years old). We’ve had two Mitsubishi split AC units with different problems. Both handled really well by Fuse. Second visit (back unit): Quick response, polite, and quickly fixed. Good work!…

Great priceHVAC system repair
Jessica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Competent and quick service. Elisei came and promptly identified the issue. After ordering the part that needed repair, he came back and fixed our AC in no time. So happy with the whole process and appreciate the ability to communicate via text as well. Would definitely recommend!

Reasonable priceHVAC system repair
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tech was knowledgeable and quick with the repair of our A/c system. Customer service was quick to get us on the schedule and promptly notified us when text was en-route.

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance
Liz12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

DO NOT USE We got a brand new unit from this company 1.5 years ago. It has broken twice now, regardless of the fact that we have gotten it serviced per their recommendations. They don’t return calls and are very rude when you do get ahold of them.

HVAC system repairHVAC system maintenance
KEY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast and professional service. Tech's were knowledgeable and able to clearly explain the process of repairing our commercial refrigerator issues. Highly recommended.

Reasonable priceHVAC system repair
Luke7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service. Professional and they stand behind their work.

Reasonable priceHVAC system repair
DM1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

I had the initial diagnosis of a control module (ICM) problem for my split AC. I agreed to the service estimate for replacement of ICM and also asked that the initial diagnostic fee be added to service. Their policy was not to deduct diagnostic fee from a service estimate under $1K but they accommodated my…

Paid $1–100Reasonable priceHVAC system repair
Marilyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I am waiting for a call back. If you are not able to find fuses. Please let me know so I can call another company

Paid $100–200Reasonable priceHVAC system repair
Nathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They couldn’t find the source a leak but sent multiple technicians on different dates to try. While they couldn’t find the source, they were able to provide a solution. They were honest with me about the leak and their inability to solve it permanently which I greatly appreciated because they could have misled me…

Great priceHVAC system repair
Mansour2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Absolutely great service, they arrived on time, professional crew, got the repairs done 100%. They even waited for two hours while the building was trying to drain the AC water. For the first time in 3 months, my air-condition is operating perfectly. Their rate is very affordable, I will definitely call on them again for future needs.

Paid $600–700Great priceHVAC system repairA/C system repair
Jon-David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

As the owner of a dance studio, when my AC went down, I called no less than 8 techs before choosing FUSE. Regretfully, I wish I had chosen them sooner. This is a TOP NOTCH repair that stands by everything they do. They investigate issues thoroughly and give you peace of mind. If I were you, I'd look at their…

Paid $900–1,000Reasonable priceHVAC system repairA/C system maintenanceA/C system repair
Hilda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am very impressed with Elisei Udachin from Fuse Hawai’i. He came on time as scheduled. He is professional and able to diagnose and fix my ac problem. The company charges a very reasonable price. Overall I am very happy with the Fuse Hawaii and definitely will recommend it to my friends.

Paid $400–500Reasonable priceHVAC system repair
Adam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fuse was excellent. The technicians were super nice and very professional. I would use Fuse again. Definitely recommend them.

Great priceHVAC system repair
Ed3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Once again, Fuse Hawaii delivered outstanding service. When my AC stopped working, Ilya immediately knew it was a blown fuse. He efficiently located and replaced the fuse in the attic, and even installed my thermostat's backplate free of charge. Fast, affordable, and incredibly helpful service. Mahalo, Fuse Hawaii!

Great priceHVAC system repairThermostat installation
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Paid $800–1,000Not sureHVAC system repair
Won2 months ago★★★★★

Rating only, no written review.

Paid $200–400Not sureHVAC system repair
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $2,000+Great priceHVAC system repair
Johnny5 months ago★★★★★

Rating only, no written review.

Paid $1–100Reasonable priceHVAC system repair

Show more HVAC system repair reviews (2 more) →

Price

$383+32% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 63%Overpriced 2%Not sure 10%

Jobs customers hired them for

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