Garage door supplier · Torrance, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%80+11.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#105 of 120 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 13%
4.9★★★★★1,963 Google reviews · 24 photos
94%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctuality, clear communication, and reasonable pricing for services like spring replacement, motor installation, and general repairs. However, recurring criticisms in lower-rated reviews involve unexpected additional fees, delayed or canceled appointments, and unresolved issues following initial repairs.
Google rating: 4.9 out of 5 from 1,963 reviews (94% five-star).
Reviews on this page: 1,963 Google reviews (1,416 with written comments, 39 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 2, 2026.
Service: Garage Door Repair Service serving Torrance, California.
Data from Google, last updated November 8, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
G & G Garage DoorGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.G & G Garage Door: 86/100 on this factor. Category median: 95.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.G & G Garage Door: 86/100 on this factor. Category median: 95.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.G & G Garage Door: 80/100 on this factor. Category median: 100.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.G & G Garage Door: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.G & G Garage Door: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
1,963 Google reviews we collected
4.9of 5
5 stars1,84294%
4 stars734%
3 stars161%
2 stars60%
1 star261%
Praise vs complaints
Phrases our text analysis found in 1,416 written reviews
98%praise
Praise2,68998%
Complaints592%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price9129%
Reasonable18058%
Overpriced175%
Not sure258%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude77128%
Speed & response66424%
Quality & results51919%
Would recommend30811%
Price & value2148%
Communication1907%
Honesty & trust823%
What customers talk about
We read 1,416 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was polite and efficient at replacing our garage motor.”
“Point of Service person was condescending, bored and not helpful.”
“Fast and excellent service people and a surprising reasonable cost to replace the innards of a wall mount garage door opener.”
“As of late, they have delayed an installation for over a week.”
“The tech (Ian) was very thorough, explained everything and was very helpful and friendly.”
“I called them back to let them know the gate was not working again, so I was told they could go back, but I would be charged again for the service.”
“I would absolutely recommend G&G to anyone needing garage door service.”
“We will not use this company again and reporting to Better Business Bureau about past repair that actually wasn’t a repair.”
“they did their usual fine job at a very reasonable price.”
“I’m disappointed now to learn I was ripped off with no recourse.”
“All problems were resolved and next steps clearly explained.”
“Don't be surprised if your calls go straight to voicemail or are conveniently ignored.”
“Honest, professional and reliable garage door service company with clearly highly trained professional technicians.”
“Not prompt and not dependable.”
People customers mention
Miguel20 reviews
Doors20 reviews
Depot20 reviews
Legend20 reviews
Eric18 reviews
Chris17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired G & G Garage Door for 4 kinds of job. Pick one to see what they paid and said.
JJuan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great service and the best prices in town! My garage door was repaired the same day. Highly recommend!
Great priceGarage door consultationCustomer supportGeneral repairs & installation
MMark1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Gilbert did a great job. He replaced the springs, rollers, drums, and cables. The door has never worked better
Reasonable priceGeneral repairs & installation
CChristine6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
Came an hour after scheduled time, but did good work. Very polite, skillful installer
Reasonable priceGarage door consultationService not listed
NNancy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
Our garage door spring broke on Monday. G and G sent George out Monday afternoon to fix it. Unfortunately he had to order the part as it wasn’t available on his truck. No problem we got it ordered and scheduled for replacement with a different technician on Wednesday between 10-12. My husband took time off work to…
SShayar4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great explanation of the different inspection points, preventative, maintenance and part replacement. Great overall knowledge. All problems were resolved and next steps clearly explained.
Great priceGeneral repairs & installation
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Gilbert was fantastic. Professional, courteous, and went the extra mile on my repair. Strongly recommend.
Great service and the best prices in town! My garage door was repaired the same day. Highly recommend!
Price assessment: Great price
Services: Garage door consultation, Customer support, General repairs & installation
Response from the owner · 5 days ago
Hello, Juan
We're glad our team could take care of your garage door repair the same day and that you were happy with the pricing. Your support means a lot to us!
Best regards,
The G&G Garage Door Team.
M
Mark Duhon1 reviewiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Gilbert did a great job. He replaced the springs, rollers, drums, and cables. The door has never worked better
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a week ago
Hello Mark,
Thank you for your kind words. Gilbert is a great reflection of our company. He is amazing! We are glad to know your garage door is functioning properly. Thank you for your trust.
Best Regards,
G & G Garage Door CO.
C
Christine Lynch6 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Came an hour after scheduled time, but did good work. Very polite, skillful installer
Price assessment: Reasonable price
Services: Garage door consultation, Service not listed
Response from the owner · a week ago
Hello, Christine
Thank you for sharing your experience. We apologize for the late arrival, but we're pleased our technician's work and professionalism left a positive impression. Your patience and understanding are appreciated.
Best regards,
The G&G Garage Door Team.
L
Lynn Doran10 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Our garage door spring broke on Monday. G and G sent George out Monday afternoon to fix it. Unfortunately he had to order the part as it wasn’t available on his truck. No problem we got it ordered and scheduled for replacement with a different technician on Wednesday between 10-12. My husband took time off work to wait but there was no one here between those hours. Even with George confirming with the office somehow scheduling didn’t get us on their books. My husband had to call and push a bit to get them to come out bit George did come back out between 3-5 to complete the repair. He was confused too as he had called the office to set up our appointment. All in all great service by technicians not as great by office
Response from the owner · 2 weeks ago
Dear Mrs. Pratt,
Thank you for taking the time to share your experience with us. We sincerely apologize for the scheduling oversight and the inconvenience this caused you and your husband. We understand how valuable your time is, and we recognize that our office should have communicated more effectively to ensure your appointment was properly scheduled.
I will personally bring this matter to our management team's attention so we can review our scheduling procedures and provide additional training to prevent similar situations from occurring in the future.
On a positive note, we are delighted to hear that Jorge provided excellent service and was able to return to complete your repair. We truly appreciate your patience, understanding, and the opportunity to make things right.
Best regards,
G&G Garage Door Company
N
Nina Adatia Marsden2 reviewsiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Ian was great. He was polite and efficient at replacing our garage motor.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 weeks ago
Hello, Nina
Thank you for recognizing Ian's work. We're glad he made your garage door motor replacement a smooth experience. Your appreciation of his professionalism means a lot to our team.
Best regards,
The G&G Garage Door Team.
S
Shayar Mbn4 reviewsiTotal number of Google reviews Shayar has written across all businesses on Google Maps, not just this one.
Great explanation of the different inspection points, preventative, maintenance and part replacement. Great overall knowledge. All problems were resolved and next steps clearly explained.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 2 weeks ago
Hello, Shayar
Thank you for your review. We're glad our technician explained everything clearly and resolved the issues. Your trust in our team is truly appreciated.
Best regards,
The G&G Garage Door Team.
J
John Humphrey1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Gilbert was fantastic. Professional, courteous, and went the extra mile on my repair. Strongly recommend.
Services: General repairs & installation
Response from the owner · 2 weeks ago
Hi John,
We're so glad Gilbert was able to provide you with excellent service! He truly represents the level of care and professionalism we strive for as a team. We're grateful for your trust in our company and appreciate your recommendation!
Have a wonderful day!
J
Jay Horrell4 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Johnathan the technician was absolutely great. He installed my new garage door opener. I was particularly impressed by the first thing he did was inspect my garage door to make sure manually it opened an closed property befor even attempting to install the new opener. He told me about any issues if there were and what I may need to do to make sure once installed the new opener would work to its most capable capacity. He was professional and knowledgeable.
Response from the owner · 2 weeks ago
Hello, Cybele
Thank you for recognizing Johnathan's work. We're pleased to hear he took the time to carefully inspect your garage door before installing the new opener and explain everything along the way. His attention to detail and professionalism are qualities we truly value, and we're glad they made such a positive impression.
Best regards,
The G&G Garage Door Team.
