Garage door supplier · Torrance, CA · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 120 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★87 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Neighborly Garage Door Pros five out of five stars based on eighty-seven reviews. Customers frequently describe punctual appointments, clear communication, and fair pricing for services including spring replacement, opener installation, and full door replacements. Technicians are noted for explaining issues thoroughly, performing complete tune-ups, and leaving work areas clean. The available excerpts do not contain any low-star ratings or recurring criticisms.
Google rating: 5.0 out of 5 from 87 reviews (99% five-star).
Reviews on this page: 87 Google reviews (85 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Garage Door Repair Service serving Torrance, California.
Data from Google, last updated November 8, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Neighborly Garage Door ProsGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Neighborly Garage Door Pros: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Neighborly Garage Door Pros: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Neighborly Garage Door Pros: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Neighborly Garage Door Pros: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
87 Google reviews we collected
5.0of 5
5 stars8699%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
96%praise
Praise16896%
Complaints74%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price770%
Reasonable330%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3822%
Speed & response3621%
Quality & results3118%
Communication2213%
Would recommend1911%
Honesty & trust159%
Price & value148%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jacob did a really nice job, especially around the trim and seals.”
“He worked efficiently without rushing and tested the balance several times before considering the job complete.”
“You did a great job, but you've apparently created another project for me!”
“He replaced the damaged hardware and completed a maintenance service.”
“He also explained how to maintain the new hardware and what kind of lubrication to use.”
“We would definitely recommend Neighborly Garage Door Pros to anyone!”
“It felt like he genuinely cared about doing the job perfect instead of rushing to the next appointment.”
“Leo showed up the same afternoon, explained why both springs should be replaced instead of just one, and gave me a fair quote before starting.”
People customers mention
Beach12 reviews
Leo4 reviews
Jacob3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Neighborly Garage Door Pros for 3 kinds of job. Pick one to see what they paid and said.
AAntonio1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
My wife had been asking me to replace our ugly old garage door for probably three years. I kept telling her it was fine because technically it still opened and closed. Well she finally won that argument. We contacted Neighborly Garage Door Pros and ended up choosing a modern black door with frosted glass windows.…
44r133n1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I'm pretty particular about who works on my house, especially when it comes to anything mechanical.
Joseph came out to inspect our garage door after it started jerking during operation. He identified worn hinges and rollers, along with a cable that was beginning to fray. Rather than giving me a vague explanation, he…
ММарія1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dean installed a new LiftMaster opener with WiFi and battery backup at my property in Torrance. The appointment was handled professionally, the installation area was left clean, and all the remotes were programmed before he departed. The system operates quietly and the mobile application works as expected. Very satisfactory service.
ВВасилий5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We recently decided to replace the garage door on our house in Manhattan Beach. The original door was almost twenty years old, and although it still worked, it looked pretty outdated. After comparing several options, we chose a charcoal gray steelback insulated door with a row of windows across the top.
Jacob…
LLove1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My garage door had been making this awful popping noise for about two weeks, and of course I ignored it until the spring finally snapped. Leo from Neighborly came out and explained what had happened. He replaced both springs, checked the cables, and adjusted the balance. What I appreciated most was that he didn't…
AaPxnda-1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
. I don't normally leave reviews, but this one is deserved. My garage door suddenly got crooked because one of the cables came off the drum. Joseph arrived earlier than expected, replaced both cables, installed new drums, adjusted the springs, and made sure everything was balanced before leaving. It felt like he…
My wife had been asking me to replace our ugly old garage door for probably three years. I kept telling her it was fine because technically it still opened and closed. Well she finally won that argument. We contacted Neighborly Garage Door Pros and ended up choosing a modern black door with frosted glass windows. Jacob handled the installation. I have to admit, she was right. The new door makes the whole front of our house look better. Jacob did a really nice job, especially around the trim and seals. He also explained how to maintain the new hardware and what kind of lubrication to use. Now my wife wants to replace the front door to match. So thanks, Jacob. You did a great job, but you've apparently created another project for me!
Response from the owner · 2 days ago
Hi Antonio! We're overjoyed that your new door has brought you to light the transformation in your home's look. It’s fantastic to hear Jacob exceeded your expectations with his installation. We’re here to help with any projects you and your wife dream up! Cheers to making more upgrades!
4
4r133n1 reviewiTotal number of Google reviews 4r133n has written across all businesses on Google Maps, not just this one.
I'm pretty particular about who works on my house, especially when it comes to anything mechanical.
Joseph came out to inspect our garage door after it started jerking during operation. He identified worn hinges and rollers, along with a cable that was beginning to fray. Rather than giving me a vague explanation, he actually showed me the affected components and explained what needed immediate attention versus what could wait. I liked that approach. He replaced the damaged hardware and completed a maintenance service. The improvement was obvious the first time we opened the door. Much smoother, significantly quieter and no more shaking.
This is the kind of straightforward service I appreciate.
Response from the owner · 3 days ago
Hello! We're delighted to hear you appreciated Joseph's thorough approach and the noticeable improvement in your garage door's performance. It's rewarding to know our direct explanations and quality service made a difference. Your feedback truly means a lot to us. We're here whenever you need us again!
М
Марія Цимбалюк1 reviewiTotal number of Google reviews Марія has written across all businesses on Google Maps, not just this one.
Dean installed a new LiftMaster opener with WiFi and battery backup at my property in Torrance. The appointment was handled professionally, the installation area was left clean, and all the remotes were programmed before he departed. The system operates quietly and the mobile application works as expected. Very satisfactory service.
Response from the owner · a week ago
Hello! It's wonderful to know that the new LiftMaster opener is functioning smoothly and that you had a positive experience with our service. Your satisfaction means the world to us, and we're glad everything was handled to your liking. 😊 We appreciate your feedback and are here for any future needs!
В
Василий Козак5 reviewsiTotal number of Google reviews Василий has written across all businesses on Google Maps, not just this one.
We recently decided to replace the garage door on our house in Manhattan Beach. The original door was almost twenty years old, and although it still worked, it looked pretty outdated. After comparing several options, we chose a charcoal gray steelback insulated door with a row of windows across the top.
Jacob handled the installation for Neighborly Garage Door Pros, and I was impressed by his attention to detail. He made sure the new panels were aligned properly, checked the weather seals, and tested the opener several times. My husband is usually the one who notices every little imperfection, but even he couldn't find anything to complain about! The garage looks beautiful now, and it's noticeably quieter inside.
We are very pleased with the experience!
Response from the owner · a week ago
Hi! We're overjoyed to hear that your experience with us went so well. It warms our hearts that the new garage door has added beauty and quiet to your home. 🌟 Thank you for choosing us! If there's anything more we can do for you, don't hesitate to ask.
L
Love Love1 reviewiTotal number of Google reviews Love has written across all businesses on Google Maps, not just this one.
My garage door had been making this awful popping noise for about two weeks, and of course I ignored it until the spring finally snapped. Leo from Neighborly came out and explained what had happened. He replaced both springs, checked the cables, and adjusted the balance. What I appreciated most was that he didn't make me feel stupid for waiting so long to call. Nice guy, easy to talk to, and the door is running very good.
Response from the owner · a week ago
Hello! We're really happy to know that Leo could help and make your garage door run smoothly again. It's fantastic that you felt at ease during the whole process. If you ever need anything else, just reach out!
A
aPxnda-1 reviewiTotal number of Google reviews aPxnda- has written across all businesses on Google Maps, not just this one.
. I don't normally leave reviews, but this one is deserved. My garage door suddenly got crooked because one of the cables came off the drum. Joseph arrived earlier than expected, replaced both cables, installed new drums, adjusted the springs, and made sure everything was balanced before leaving. It felt like he genuinely cared about doing the job perfect instead of rushing to the next appointment.
Response from the owner · a week ago
Hello! We sincerely appreciate you taking the time to share your experience. It's wonderful to hear that Joseph was able to address your garage door issues with such care and professionalism. We're here whenever you may need us again!
R
Rainbow Wings6 reviewsiTotal number of Google reviews Rainbow has written across all businesses on Google Maps, not just this one.
Hi there, it's fantastic to know that Jacob provided you with such expert help and made your experience a positive one. Your recommendation warms our hearts! We're always here for any further assistance if you need us.
A
Amir Bayat7 reviewsiTotal number of Google reviews Amir has written across all businesses on Google Maps, not just this one.
We recently bought a new steel-back insulated garage door for our home in Redondo Beach, and the whole experience with Neighborly Garage was excellent. Jacob handled the installation from start to finish and paid attention to every detail. The new door is much quieter, keeps the garage cooler, and truly improved the curb appeal of our house.
Response from the owner · a week ago
Hey Amir, we're so glad you loved your new garage door and had a fantastic experience with us! It's awesome to know that Jacob's attention to detail made such a difference. We hope your door brings you joy and peace for years to come. Feel free to contact us any time you need support!
G
gabriella serrano1 reviewiTotal number of Google reviews gabriella has written across all businesses on Google Maps, not just this one.
I searched for a garage door company near me after one of my springs snapped and found Neighborly Garage Door Pros. Leo showed up the same afternoon, explained why both springs should be replaced instead of just one, and gave me a fair quote before starting. He also performed a complete tune-up and checked the rest of the hardware. The door has never been this quiet. I'm really glad I called them again.
Response from the owner · a week ago
Hi Gabriella, we're delighted you had such a positive experience with our service and that your garage door is operating more quietly than ever! It’s wonderful to hear that Leo could assist you promptly and thoroughly. Do let us know if there's anything else you need. Your support means a lot to us!
Y
Yinan Wang1 reviewiTotal number of Google reviews Yinan has written across all businesses on Google Maps, not just this one.
I was convinced my opener had failed, but Joseph diagnosed the issue in just a few minutes. It turned out the hardware had worn down over the years, including a damaged hinge and one cracked drum. He replaced the worn parts, completed a tune up, and the original opener is working perfectly again. I appreciated the honesty more than anything.
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you for sharing your wonderful experience with us! It's great to hear Joseph was able to diagnose and fix the issue quickly. We take pride in providing honest solutions and making sure everything works flawlessly for you. Reach out anytime you need help; we're here for you!
