Garage door supplier · Torrance, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 120 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★345 Google reviews · 3 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Garage Door Repair Long Beach By On The Spot at a glance
Google reviewers rate this Long Beach garage door supplier five stars based on 345 reviews, noting that the owner replies to 99% of comments. Customers frequently describe technicians as punctual, professional, and communicative, often highlighting reasonable pricing and the ability to repair existing components rather than forcing full replacements. Services include spring and cable replacements, opener installations, panel repairs, and routine maintenance. One low-star review criticizes a technician for being rude and unprofessional, though this isolated incident contrasts with the generally positive feedback regarding responsiveness and service quality.
Google rating: 5.0 out of 5 from 345 reviews (99% five-star).
Reviews on this page: 345 Google reviews (343 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 7, 2026.
Service: Garage Door Repair Service serving Torrance, California.
Data from Google, last updated November 8, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Garage Door Repair Long Beach By On The Spot: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Garage Door Repair Long Beach By On The Spot: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Garage Door Repair Long Beach By On The Spot: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Garage Door Repair Long Beach By On The Spot: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
345 Google reviews we collected
5.0of 5
5 stars34399%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 343 written reviews
96%praise
Praise39296%
Complaints174%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price24100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10325%
Price & value7919%
Quality & results7619%
Would recommend5513%
Staff & attitude5012%
Communication246%
Honesty & trust225%
What customers talk about
We read 343 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tech was out here super quick, figured out it was a broken spring right away, and got it fixed on the spot.”
“Really reasonable pricing for such quick response in the Long Beach area.”
“…special that they offered for returning customers Jason didn’t really great work in the door we live in Long Beach and we have pretty heavy glass door…”
“Absolutely terrible experience.”
“I recommend here already to my neighbor in bixby knolls about their team in Long Beach he gonna give them a call”
“…each and helped my mother get the door up so it get sorted out He was professional and explained everything really good technician…”
“He explained that the motor itself was still in good condition and only the gear assembly needed changing.”
“The landlord of my building didn't answer and we needed a quick repair.”
“…s company answered in the weekend and gave me reasonable range really honest people mark gave me new control panel to the wall and also installed 2 st…”
People customers mention
Compton9 reviews
Carson8 reviews
Ari7 reviews
Matt7 reviews
Max7 reviews
Alex6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAudrey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
Came home from work on a Friday afternoon and our garage door decided to completely freeze halfway up. Called Garage Door Repair Long Beach By On The Spot based on their reviews, and I’m so glad I did. Tech was out here super quick, figured out it was a broken spring right away, and got it fixed on the spot. Really…
Great price
IIvonnea day ago★★★★★
We got quotes from multiple companies for having a new Chamberlain opener installed and we chose them cause they were the close to our house in Long Beach everything went smoothly. The old opener was stuck and buzzing, so I decided it was time for an upgrade. The new one is much quieter and works great. Very happy with the result.
Great price
RRubi1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The garage door at our house in Pasadena had been repaired before, but it kept developing the same problem. This time, the technician discovered that the spring assembly wasn’t properly matched to the door’s weight. They replaced the incorrect springs, adjusted the cable drums, and balanced the door. Finally addressed the underlying issue.
LLuis6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I originally called because the garage door was making a horrible grinding noise. The technician found that the opener’s drive gear was completely worn down. He explained that the motor itself was still in good condition and only the gear assembly needed changing. Repair was finished in about an hour. I liked that he didn’t immediately push a new opener.
SSperanza5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We were having trouble getting into the garage because of a lock problem and it wasn’t opening Daniel came out to our house in Long Beach and helped my mother get the door up so it get sorted out He was professional and explained everything really good technician
Great price
KKate1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
My cousin’s garage door came off its track at his house in Long Beach, and we didn’t want to risk making the problem worse. We called a local company there and they didn’t give us good price so we found them online and the technician who inspected the door gave us good deal also after fixing it installed new keypad too really satisfied from the results
Came home from work on a Friday afternoon and our garage door decided to completely freeze halfway up. Called Garage Door Repair Long Beach By On The Spot based on their reviews, and I’m so glad I did. Tech was out here super quick, figured out it was a broken spring right away, and got it fixed on the spot. Really reasonable pricing for such quick response in the Long Beach area. Smooth, quiet, and working perfectly now!
We got quotes from multiple companies for having a new Chamberlain opener installed and we chose them cause they were the close to our house in Long Beach everything went smoothly. The old opener was stuck and buzzing, so I decided it was time for an upgrade. The new one is much quieter and works great. Very happy with the result.
Price assessment: Great price
R
Rubi Villarreal1 reviewiTotal number of Google reviews Rubi has written across all businesses on Google Maps, not just this one.
The garage door at our house in Pasadena had been repaired before, but it kept developing the same problem. This time, the technician discovered that the spring assembly wasn’t properly matched to the door’s weight. They replaced the incorrect springs, adjusted the cable drums, and balanced the door. Finally addressed the underlying issue.
Response from the owner · 3 days ago
Rubi, thanks for giving us a call to check your garage door in Pasadena. We know it’s frustrating when the same problem keeps coming back, especially after having it repaired before. Glad our technician was able to figure out what was causing it and get the correct springs installed, along with adjusting the cable drums and balancing the door. We appreciate you trusting our team to get it sorted out!
L
Luis Cordova6 reviewsiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
I originally called because the garage door was making a horrible grinding noise. The technician found that the opener’s drive gear was completely worn down. He explained that the motor itself was still in good condition and only the gear assembly needed changing. Repair was finished in about an hour. I liked that he didn’t immediately push a new opener.
Response from the owner · a week ago
Hey Luis, thanks for taking the time to share your experience! We believe in fixing what's needed rather than recommending a replacement when the existing opener can still be repaired. It's good to hear our technician found the worn drive gear, explained the issue clearly, and had everything fixed in about an hour. We appreciate you trusting our team with your garage door opener repair and are glad we could help you avoid the cost of a whole new unit!
S
Speranza Rams5 reviewsiTotal number of Google reviews Speranza has written across all businesses on Google Maps, not just this one.
We were having trouble getting into the garage because of a lock problem and it wasn’t opening Daniel came out to our house in Long Beach and helped my mother get the door up so it get sorted out He was professional and explained everything really good technician
Price assessment: Great price
Response from the owner · 2 weeks ago
Hey Speranza, we really appreciate you sharing this. Having trouble getting into the garage can be frustrating, especially when your mother needs access, so it’s good to hear Daniel was able to come out and help get the door open.
We also appreciate you mentioning how professional and helpful he was throughout the visit. Daniel will be happy to hear your kind words. Thanks for trusting our Long Beach team with the garage door repair!
K
Kate Trejo1 reviewiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
My cousin’s garage door came off its track at his house in Long Beach, and we didn’t want to risk making the problem worse. We called a local company there and they didn’t give us good price so we found them online and the technician who inspected the door gave us good deal also after fixing it installed new keypad too really satisfied from the results
Price assessment: Great price
Response from the owner · 3 weeks ago
Kate, we’re happy your cousin called before trying to force the door and make the off-track issue worse. It’s great to hear our technician was able to inspect everything, offer a fair deal, and get the garage door working properly again.
Adding the new keypad during the same visit made the setup even more convenient. Thanks for trusting our Long Beach team with the repair, and we’re glad you were satisfied with the results.
A
Angel Chavez5 reviewsiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
My sister needed new rails and sensors installed at her house in Long Beach we already knew what’s need to be done cause we worked with this company before and they told us over the phone Ben installed all of it and we paid through the phone The door is running much more smoothly that’s 100%
Price assessment: Great price
Response from the owner · a month ago
Hey Angel, we appreciate you calling us again and trusting our team with the work at your sister’s house in Long Beach. It’s always helpful when the issue is already clear over the phone, so the technician can come prepared and get straight to the repair.
We’re glad he was able to install the new rails and sensors, and that paying over the phone made the process easier for you.
E
Emalaura1 reviewiTotal number of Google reviews Emalaura has written across all businesses on Google Maps, not just this one.
We decided to put windows in our garage door in our house in Long Beach to give more light to the garage Jeff orderd the right square windows and did the installation and made sure they were positioned evenly It changed the look of the door more than I expected and lets the natural light comes in thanks a lot
Price assessment: Great price
Response from the owner · a month ago
Emalaura, it’s great to hear the new windows made such a difference for your garage door. Adding natural light can really change the feel of the garage, and it’s even better when it improves the look of the door from the outside too.
Jeff will appreciate your kind words. We’re happy he was able to order the right square windows, install them evenly, and make sure everything looked clean at your Long Beach home. Thanks for trusting our team with the upgrade.
A
Ana Gurrola1 reviewiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Their technicen Tony told me I have a shortage in the motherboard of the old genie opener he had all types of boards he replaced it by the same model and tested it couple of times it was working just fine after the new motherboard thanks for the help and saving us a new machine I already gave their number to my friend here in Long Beach
Price assessment: Great price
Response from the owner · a month ago
Ana, Tony will really appreciate this. It’s great to hear he was able to find the issue with the old Genie opener, match the motherboard with the same model, and test everything a few times to make sure it was working right.
We appreciate you trusting our Long Beach team with the repair and for sharing our number with your friend.
V
VATO LOCOLocal Guide · 40 reviewsiTotal number of Google reviews VATO has written across all businesses on Google Maps, not just this one.
My mom has a Wayne Dalton manual garage door system at her home in Long Beach and we wanted to get a keypad installed too. They took care of the setup and made sure everything was working before leaving The keypad is super convenient especially when she doesn’t want to carry the remote around
Price assessment: Great price
Response from the owner · a month ago
It’s great to hear the keypad setup made things easier for your mom. A Wayne Dalton manual garage door system can still be made more convenient with the right access setup, especially when she doesn’t want to carry a remote every time.
We appreciate you trusting our Long Beach team with the installation. Making sure everything worked properly before leaving is always important, and we’re happy the keypad is already making daily use easier.
