Auto repair shop · Idaho Falls, ID · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★99 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate G&R Exhaust & Automotive five stars based on ninety-nine reviews, with the owner responding to every comment. Customers frequently cite quick turnaround times, fair pricing, and clear communication regarding repairs. Services mentioned include exhaust system installation, catalytic converter replacement, and general automotive diagnostics. Recurring themes highlight the shop's honesty and willingness to assist customers with DIY projects or urgent roadside issues, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 99 reviews (100% five-star).
Reviews on this page: 99 Google reviews (97 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 4, 2026.
Service: Auto Repair Shop serving Idaho Falls, Idaho.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
G&R Exhaust & AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.G&R Exhaust & Automotive: 100/100 on this factor. Category median: 88.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.G&R Exhaust & Automotive: 98/100 on this factor. Category median: 85.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.G&R Exhaust & Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.G&R Exhaust & Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
5.0of 5
5 stars99100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
100%praise
Praise243100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2784%
Reasonable516%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value4920%
Speed & response4719%
Would recommend4016%
Quality & results3916%
Staff & attitude3414%
Honesty & trust2611%
Communication83%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They charged me a very reasonable price for the time they spent diagnosing the problem, and I truly appreciated their honesty, professionalism, and wi…”
“Diagnosed issue quickly after having taken my car to two other repair shops and got different/opposing diagnoses.”
“I highly recommend them to anyone needing auto service.”
“G&R Exhaust and Automotive has done a fantastic job every time I've brought my vehicle to them!”
“…spent diagnosing the problem, and I truly appreciated their honesty, professionalism, and willingness to find the actual cause rather than jumping to…”
“…ime they spent diagnosing the problem, and I truly appreciated their honesty, professionalism, and willingness to find the actual cause rather than ju…”
“I absolutely love the service, communication, and care I've received from G&R Exhaust and Automotive.”
People customers mention
Tyler6 reviews
Tylor5 reviews
Luke5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired G&R Exhaust & Automotive for 8 kinds of job. Pick one to see what they paid and said.
Dara5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I got referred to Tyler and boy was I happy I did. Needed a catalytic converter and he said bring it in at 2:00 today! They called at 3:30 and said it was done. WOW….And the charges were more than reasonable. I would recommend his shop to everyone and anyone. Thank you again for the amazing work!!!!
Great priceAuto exhaust system replacement
Zulema6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
they help me with my car problem that someone else caused when I couldn't afford to fix the problem, they are honest mecanics and humble people they won't srew you up and the secretary Tamika it's a loving and wonderful human being 🙏❤️
MykLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dropped my car off for some exhaust leaks to be fixed. I have a hard time leaving my personal cars anywhere as there modified and parts are not cheap. I picked it up finding they went above and beyond to correct some previous things that would cause future problems for me. Great pricing, great staff, and great work.
travis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Took my truck to G&R, great customer service. I was trying to fix the exhaust myself, and Tyler gave me advice and walked me through it. Ended up getting tricky so I brought it in and he got it done. I’ll definitely be bringing stuff back in!
Exhaust
JLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Phenomenal service. Clean welds and quick work. These guys are clearly experienced. Got my V8 singing like she should. Both guys were great to work with. Definitely coming back for more work.
Reasonable priceExhaust
Tai3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very friendly! Diagnosed issue quickly after having taken my car to two other repair shops and got different/opposing diagnoses. Got it in, serviced, and paid a heck of a lot less than what I was originally told by the other repair shop. Highly recommend. Everyone was very friendly and accommodating.
I got referred to Tyler and boy was I happy I did. Needed a catalytic converter and he said bring it in at 2:00 today! They called at 3:30 and said it was done. WOW….And the charges were more than reasonable. I would recommend his shop to everyone and anyone. Thank you again for the amazing work!!!!
Price assessment: Great price
Services: Auto exhaust system replacement
Response from the owner · 6 days ago
Thank you we really appreciate your business.
Rachael ParkhurstLocal Guide · 55 reviewsiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
G&R Exhaust and Automotive has done a fantastic job every time I've brought my vehicle to them!
Most recently, I took my vehicle in because my rear passenger window had fallen down. I had originally gone elsewhere to have it repaired, but they wanted to charge me $250 just to check whether the window regulator was working before troubleshooting any other possible issues. Since I had already replaced the regulator, I decided to take my vehicle to G&R instead.
They were able to troubleshoot the issue and discovered that the problem was actually with the window clamps! They charged me a very reasonable price for the time they spent diagnosing the problem, and I truly appreciated their honesty, professionalism, and willingness to find the actual cause rather than jumping to unnecessary repairs.
I'm so grateful to finally have an answer and to be able to get my window fixed before the snow flies!
I absolutely love the service, communication, and care I've received from G&R Exhaust and Automotive. It's wonderful to have a shop you can trust to treat you fairly and do quality work.
Highly recommend them!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you Rachael we really appreciate your business. And your feedback.
Zulema De Jesus Flores6 reviewsiTotal number of Google reviews Zulema has written across all businesses on Google Maps, not just this one.
they help me with my car problem that someone else caused when I couldn't afford to fix the problem, they are honest mecanics and humble people they won't srew you up and the secretary Tamika it's a loving and wonderful human being 🙏❤️
Response from the owner · 2 weeks ago
Thank you for your review I'm glad we could help you out
Myk AdamsLocal Guide · 18 reviewsiTotal number of Google reviews Myk has written across all businesses on Google Maps, not just this one.
Dropped my car off for some exhaust leaks to be fixed. I have a hard time leaving my personal cars anywhere as there modified and parts are not cheap. I picked it up finding they went above and beyond to correct some previous things that would cause future problems for me. Great pricing, great staff, and great work.
Response from the owner · a month ago
Thank you we really appreciate your business I'm glad we could help you out
Nate FreemanLocal Guide · 103 reviewsiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
Took my truck to G&R, great customer service. I was trying to fix the exhaust myself, and Tyler gave me advice and walked me through it. Ended up getting tricky so I brought it in and he got it done. I’ll definitely be bringing stuff back in!
Services: Exhaust
Response from the owner · a month ago
Thank you Travis I'm glad we could help you out and look forward to seeing you in the future
J HLocal Guide · 41 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Phenomenal service. Clean welds and quick work. These guys are clearly experienced. Got my V8 singing like she should. Both guys were great to work with. Definitely coming back for more work.
Price assessment: Reasonable price
Services: Exhaust
Response from the owner · 2 months ago
Thank you for your review we look forward to seeing you again
Tai Crawford3 reviewsiTotal number of Google reviews Tai has written across all businesses on Google Maps, not just this one.
Very friendly! Diagnosed issue quickly after having taken my car to two other repair shops and got different/opposing diagnoses. Got it in, serviced, and paid a heck of a lot less than what I was originally told by the other repair shop. Highly recommend. Everyone was very friendly and accommodating.
Price assessment: Great price
Services: Exhaust
Response from the owner · 2 months ago
Thank you Tai we really appreciate your business
Ramon Diaz7 reviewsiTotal number of Google reviews Ramon has written across all businesses on Google Maps, not just this one.
This team has always taken great care of my family's vehicles. They're honest, fast, fair-priced, and reliable. I highly recommend them to anyone needing auto service.
Price assessment: Great price
Services: Exhaust, General repairs & maintenance, Electrical, Auto engine tuning, Auto exhaust system replacement, Vehicle safety inspection, Auto maintenance
Response from the owner · 2 months ago
Thank you Ramon we really appreciate your business
Stanton BurnellLocal Guide · 21 reviewsiTotal number of Google reviews Stanton has written across all businesses on Google Maps, not just this one.
Could not recommend enough, honest and hard working. These guys will tell you the whole truth and put in the time to ensure your repair is done to the highest reasonable expectation. Truly stand out in their field!
