Garbage collection service · El Monte, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty70−3Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#79 of 92 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
5.0★★★★★85 Google reviews · 23 photos
99%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite fast same-day service, reasonable pricing, and clear communication as key benefits of G&S Junk Removal. The company handles various tasks, including bulky furniture, storage unit clearouts, and shed demolition, with reviewers noting prompt quote delivery and efficient on-site execution. One recurring criticism involves a significant discrepancy between the initial phone estimate and the final on-site charge, along with concerns about undisclosed audio recording practices.
Google rating: 5.0 out of 5 from 85 reviews (99% five-star).
Reviews on this page: 85 Google reviews (82 with written comments, 8 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: September 25, 2026.
Service: Furniture Removal Service serving El Monte, California.
Data from Google, last updated November 5, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
G&S Junk RemovalFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.G&S Junk Removal: 93/100 on this factor. Category median: 98.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.G&S Junk Removal: 87/100 on this factor. Category median: 98.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.G&S Junk Removal: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.G&S Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.G&S Junk Removal: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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Bar = this company · dark tick = category median.
Star ratings
85 Google reviews we collected
5.0of 5
5 stars8499%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
99%praise
Praise21199%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price660%
Reasonable440%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5325%
Price & value4621%
Staff & attitude3315%
Would recommend3114%
Quality & results2813%
Communication178%
Honesty & trust63%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I contacted G&S Junk Removal for a same day haul away and was provided with a reasonable rate.”
“I called, had a quote within 5 minutes, and 24 hrs later had everything removed for a reasonable price.”
“They were courteous, clear with communication, and made it happen within a couple of hours.”
“Would recommend to anyone for future haul away service.”
“Awesome service, after a miscommunication was able to haul away bulky items quickly.”
“Communication was smooth, and their employees were really friendly.”
“They were very upfront about the prices for the items I needed to get rid of, and payment was hassle-free.”
People customers mention
Jerry3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired G&S Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
FFrancien7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
So easy, affordable, and professional. Removed my bulky furniture next morning. Recommend and would use again!
Great priceFurniture removal
DD6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I contacted G&S Junk Removal for a same day haul away and was provided with a reasonable rate. The item was picked up within a couple hours. Thank you for the awesome service.
Rroxanna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
G&S really came through on a same day request for the haul away of a mattress. They were courteous, clear with communication, and made it happen within a couple of hours. Great customer service!
Great priceService not listed
Kkatie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Awesome service, after a miscommunication was able to haul away bulky items quickly. Reasonably priced. Provided before and after pictures. Responded quickly and completed within time frame given. Would recommend to anyone for future haul away service.
Reasonable price
AAdam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amazing service. Very flexible to work with me. Have used them for both storage unit and personal removal. Staff incredibly friendly and accommodating to requests. Highly recommended
Great priceHouse & garage cleanoutsJunk removalTrash removal & disposal
XXuyen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a very easy and seamless experience with G&S today. I called, immediately got a response, and had a quote within 5 minutes. Pick up was same day, on-time, and for the price quoted. Everyone was extremely nice and professional, so I will definitely use G&S again in the future.
So easy, affordable, and professional. Removed my bulky furniture next morning. Recommend and would use again!
Price assessment: Great price
Services: Furniture removal
Response from the owner · a month ago
Thanks for having us out! Glad we could get your furniture taken care of the next morning. We appreciate the recommendation and would be happy to help again!
D
D M6 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
I contacted G&S Junk Removal for a same day haul away and was provided with a reasonable rate. The item was picked up within a couple hours. Thank you for the awesome service.
Response from the owner · 2 months ago
Thank you for choosing us for your same-day pickup! We’re glad we could get everything handled within a couple of hours. We really appreciate your support!
R
roxanna trotter1 reviewiTotal number of Google reviews roxanna has written across all businesses on Google Maps, not just this one.
G&S really came through on a same day request for the haul away of a mattress. They were courteous, clear with communication, and made it happen within a couple of hours. Great customer service!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much! We’re glad we could help with the mattress pickup on short notice. We really appreciate you taking the time to share your experience with us!
J
Joe Patchen3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Awesome service, after a miscommunication was able to haul away bulky items quickly. Reasonably priced. Provided before and after pictures. Responded quickly and completed within time frame given. Would recommend to anyone for future haul away service.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Glad we were able to work everything out and get the job done on time. Thanks for recommending us!
A
Adam Freeman2 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Amazing service. Very flexible to work with me. Have used them for both storage unit and personal removal. Staff incredibly friendly and accommodating to requests. Highly recommended
I had a very easy and seamless experience with G&S today. I called, immediately got a response, and had a quote within 5 minutes. Pick up was same day, on-time, and for the price quoted. Everyone was extremely nice and professional, so I will definitely use G&S again in the future.
Response from the owner · 3 months ago
Glad we could get everything handled the same day and keep the process simple from start to finish. We’ll be here whenever you need us again.
J
Judith Lee10 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
Do NOT use them! Over the phone they tell you $250 to get you in the door and when they pick up your trash, they quote you $750. I feel it's super dishonest. It was not worth $750 for a pickup. I would not have went with them for this cost.
I posted on Yelp and the owner threatened me due to my negative review. Also be careful, he says he records everything without disclosing he does. DO NOT trouble yourself with this company. Get a professional company.
M
Mika WaltonLocal Guide · 10 reviewsiTotal number of Google reviews Mika has written across all businesses on Google Maps, not just this one.
Sent in a request for a quote and they came the same day for pick up. Very fast and super easy payment. Thanks for helping us quickly get rid of our junk!
Response from the owner · 7 months ago
Thank you so much!
G
Gregory Wilbur1 reviewiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
